SUMMARY:

• Experienced Project Manager with proven record of delivering high - profile projects from initiation to completion utilizing waterfall and agile models to support any corporate SDLC framework
• Tenured Release Manager with solid background tracking, coordinating, planning, scheduling and controlling software development releases throughout all environments while stressing quality assurance standards
• Seasoned Implementation Manager with accomplished history of developing implementation plans associated with products delivered on time and within budget, while meeting client expectations
• Strengths include long-term strategic vision, business process improvement and re-engineering, critical success factors, revenue-generating value-add, client relationships and account growth, cost reduction and avoidance, change management, business requirements, technical writing, process workflows, among many others

TECHNICAL SKILLS:

MS Office Suite (including Project & Visio), MS SharePoint, Primavera, Cornerstone, BMC Remedy, HP Quality Center, Share Point 2010, Ericsson Adaptive Inventory, SAP, PeopleSoft, Salesforce.com, TIBCO SpotFire, MS MapPoint

AREAS OF COMPETENCY:

• ERP Implementation
• Project/Program Management
• End-User Deployment
• Release Management
• Root Cause Identification
• Requirement Elicitation
• Contract Negotiations
• Team Leadership
• Data and Metrics Analysis
• Complex Problem Solving
• Process Improvements
• Business Development
• Profit Strategies
• Customer Presentations
• Analytical Research

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Project Manager - Release Management

Responsibilities:

• Managed all aspects of the release management process for one of the most multifaceted business units
• Coordinated the alignment of functional and technical resources in support of all company releases
• Maintained all release activities and artifacts across a vast portfolio encompassing frequent cycles
• Tracked and minimized identified risks impacting release scope, schedule, quality and client acceptance
• Monitored and reported release activities progress to safeguard external client contractual commitments
• Managed diverse release content encompassing service request backlog, application and infrastructure changes
• Created and owned the release management communication plan for all project and executive stakeholders
• Conducted release management technical readiness reviews and compliance tollgate release approvals
• Produced improved process improvement documentation, operational guides and reporting protocols
• Negotiated with business and technology stakeholders to ensure adherence to release scope and deliverables
• Held accountability for entire release schedule while ensuring resource alignment across all disciplines
• Participated as a member of the corporate change advisory board to represent business unit release scope
• Ensured proper handover to IT Ops and systems support teams after every release event
• Organized and led command centers comprised of cross-divisional teams in support of critical product launches
• Interacted with executive level management to present metrics, budget status and resource management
• Contributed to cost-savings of over $100K by taking on additional responsibilities due to resource constraints

Confidential, Houston, TX

Principal Project Manager

Responsibilities:

• Managed delivery of projects to clients from scope of work to implementation while analyzing client processes, considering client’s business landscape, refining requirements and expertly delivering tailored and strategic solutions
• Provided technical and architectural expertise in positioning and integrating products and services within a client’s scope
• Built and retained customer relationships by analyzing customer technology trends, eliciting business requirements and developing custom implementation solutions
• Conducted customer presentations and proof of concepts to educate customers on how to in corporate a range of potential solutions
• Managed agreed milestones with associated target dates, while developing project work stream plans including forecasting, capacity management and resource allocation
• Prepared and implemented business development plans through prospecting and securing new business while nurturing existing business relationships
• Kept core product offering methodologies current and adherent to the organization strategic vision

Confidential, Houston, TX

Organizational Change Management Deployment Lead

Responsibilities:

• Managed all aspects of user-facing deployment readiness prerequisites to support the successful commercialization of multi-million-dollar software products benefiting all field engineers in the Americas, while working very closely with the training and communications teams to ensure successful implementation plan
• Partnered with the Product Champion to define deployment scope, planning and strategic approach
• Developed and maintained deployment readiness tool, checklists and risk log
• Utilized the Prosci methodologies identify opportunities for adoption of the training model
• Worked closely with project managers, business analysts and functional leads to educate them on the advantages of leveraging change management principles to drive a global adoption of the re-branding of new and legacy tools
• Actively monitored organizational change readiness and intervened to address change needs
• Coordinated change network activities from technical validation to PC upgrades to user acceptance testing
• Implemented adoption strategy impacting installation and licensing processes
• Coordinated and approved training schedules, logistics and deployment communications
• Administered Saba LMS platform, including the utilization of TIBCO SpotFire and MS MapPoint software

Confidential, Houston, TX

Project Manager

Responsibilities:

• Evaluated scope and budget for existing and new projects to support the designs, deployment and maintenance of this gas compression processing and treating company.
• Lead the decommissioning of outdated software and the migration of all data to SharePoint.
• Managed the revamping of business-impacting workflows for the Compression team within Microsoft CRM.
• Managed critical projects with budgets ranging from $500K to $2.5M
• Coordinated with SAP partners to deploy tax software (Vertex) for integration
• Developed business cases with emphasis on NPV, IRR and ROI
• Managed project costs and tracked budget allocation encompassing forecasting and individual task estimates
• Produced project status reports and delivered executive-level presentations to company officers
• Managed the project team and resolved day-to-day issues with emphasis on SDLC
• Mentored junior project managers in methodology and consulting excellence and encouraged best practices
• Maintained project portfolio of approximately 10 concurrent projects with revenue-growth impact
• Managed client engagement services and solution implementations

Confidential, Houston, TX

Senior Consultant of Change Management SME

Responsibilities:

• Performed process improvement analysis with the objective to reduce organization costs and revenue leakage, while enhancing operational efficiency and quality of service.
• Lead the planning process, execution and adoption of new systems for office and field personnel.
• Participated in the budgeting, planning and forecasting process of the business unit to determine short and long-term goals, while completing current initiatives.
• Partnered with leadership team to develop and implement new methodologies for executing business strategies, improve operations and enhance performance while optimizing productivity
• Liaised between users and senior managers to address potential issues and mitigate implementation risks
• Managed all project timelines tracked milestones and reported project status & achievements to all stakeholders
• Provided direction in implementing business initiatives designed to enhance organizational and cultural transformation
• Developed strategies for leadership alignment, change leadership, stakeholder engagement, future large scale program design, organization performance and communications
• Identified human capital issues associated with technology implementation
• Coached executives in varied methodologies to enforce and sustain established OCM principles

Confidential, Atlanta, GA

Senior Technical Project/Release Manager

Responsibilities:

• Lead quarterly deployment releases of new functionality.
• Structured and facilitated functional and application design sessions.
• Managed demand by evaluating the mix of business needs, company strategy, budget resources and organizational capacity to ensure optimal implementation output.
• Created disciplined program resulting in scheduled releases, increased transparency, improved user experience and re-engineering of back office; increased tool performance by 80% during peak usage
• Translated the user needs into project requirements, which resulted in improved feature functionality
• Conducted readiness assessments and updated project stakeholders and business owners the state of the user community
• Performed front-end due diligence on business requests to ensure proper project sizing, hence release capacity planning
• Coordinated user acceptance of new release procedures across multiple lines of business, while creating a user’s forum
• Fomented a cohesive and transparent view of planned releases activities and program initiatives
• Developed targeted change management plans to increase user adoption of new program, thus improving user acceptance of tool by 75%, while creating and maintaining official release notes

Program Manager - User Experience & Organization Change Lead

Confidential

Responsibilities:

• Lead the Inventory Management System (IMS) project and managed team of 15 members.
• Managed multiple work streams in the following areas: Application Change Management, Business Analysis, Level 2 post production support and coordinated level 3 application support
• Led and supported requirement elicitation, business processes creation, user acceptance testing, training & creation of M&Ps
• Established a strong presence with user community (150 -300 user base) and represented the users in every facet of project lifecycle for the development of a new operations support solution tool
• Identified gaps in current business processes, while driving the definition of incremental and new processes
• Managed organizational change management to prepare field leadership for new level of accountability
• Utilized PROSCI ADKAR methodologies to assess the state of user adoption to new implementation and areas of non-compliance
• Trained executives and team leads on tools to promote change and adoption, while addressing performance gaps associated with resistance