Director, Project Manager Resume

SUMMARY:

Executive leadership of numerous projects and consulting engagements including business process reengineering, case management system design, technology roadmap, and service delivery model assessment projects.
Trusted advisor to executives of state agencies in Iowa, Kansas, Massachusetts, Minnesota, and Indiana.
Developed stakeholder relationship strategies and communication plans.
BPR project delivering 60+ business, organizational and technology recommended projects, implementation of projects achieving performance improvements and savings of more than $400K per annum
Developed successful stakeholder communication plan and strategic initiatives to improve stakeholder relations
Improved federal claims processing and designed a new claims system, increased federal funding for Indiana by $32M
Led multiple county and state stakeholder design teams producing 5,000+ detailed business requirements for the implementation of a new case management system
BPR project resulting in 50+ business and technology initiatives achieving statewide performance improvement
Service Delivery Model Assessment project for reorganizing statewide service delivery with detailed CBA/ROI for each recommended project
Created Technology Roadmap for modernization of existing case management system, with in - depth analysis of current technology suite and established plan for ongoing system renewal
Business process reengineering projects in Minnesota and Indiana resulted in performance improvements in both states.
Facilitated 200+ collaborative works sessions with multiple stakeholder groups.
Led design effort of large case management system for Indiana developing full set of complex business requirements.

SKILLS AND CAPABILITIES:

Excellent communication and facilitation skills
Training curriculum development and delivery
Staff development, mentoring and management
Proficient in business process modeling

TECHNICAL SKILLS:

Proficient in: Microsoft Office Suit

PROFESSIONAL EXPERIENCE:

Director, Project Manager

Confidential

Responsibilities:

Achieved performance improvements across a variety of different metrics and goals in all projects.
Capture manager for proposal and business development efforts for public sector practice.
Successful delivery of on-time, on-budget projects.
Developed in-house technology to support state systems and improve efficiency.
Led successful proposal efforts across multiple states.
Met and exceeded all contractual metrics over 5 years.
Managed staff of 75+ professionals.
Achieved full start-up in under 60 days, including staff recruitment and QA system implementation.
Achieved performance improvements exceeding all contractual metrics.
Developed case management system to address gaps in state system.

Director, Child Support Enforcement

Confidential

Responsibilities:

Leadership of state agency and oversight of county agencies, management of legal services and implementation of statewide case management system.
Increased total collections by 64% over five years and achieved record improvements in all federal performance metrics and improved the overall delivery of services.
Fostered strong agency relationships with stakeholders including bench, bar, legislature and county governments.
Legislative point person for the Department’s major legislative initiatives including drafting legislation and presenting agency testimony.
Managed over 100 professional staff across 9 offices.
Assigned high profile cases involving a variety state agencies and officials, provided strategic and legal advice to agency leadership.
Civil trial advocacy and appellate litigation on wide variety of cases in state and federal courts.
Developed training programs for state agencies to reduce risk and improve service delivery.
Legislation analysis and advice to Legislature committee chairs on pending legislation to address committee inquiries and concerns.
Engaged in a varied private practice of law, including serving as city attorney, school board attorney for multiple school districts, and municipal prosecutor.

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