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Director, Project Manager Resume

SUMMARY:

  • Executive leadership of numerous projects and consulting engagements including business process reengineering, case management system design, technology roadmap, and service delivery model assessment projects.
  • Trusted advisor to executives of state agencies in Iowa, Kansas, Massachusetts, Minnesota, and Indiana.
  • Developed stakeholder relationship strategies and communication plans.
  • BPR project delivering 60+ business, organizational and technology recommended projects, implementation of projects achieving performance improvements and savings of more than $400K per annum
  • Developed successful stakeholder communication plan and strategic initiatives to improve stakeholder relations
  • Improved federal claims processing and designed a new claims system, increased federal funding for Indiana by $32M
  • Led multiple county and state stakeholder design teams producing 5,000+ detailed business requirements for the implementation of a new case management system
  • BPR project resulting in 50+ business and technology initiatives achieving statewide performance improvement
  • Service Delivery Model Assessment project for reorganizing statewide service delivery with detailed CBA/ROI for each recommended project
  • Created Technology Roadmap for modernization of existing case management system, with in - depth analysis of current technology suite and established plan for ongoing system renewal
  • Business process reengineering projects in Minnesota and Indiana resulted in performance improvements in both states.
  • Facilitated 200+ collaborative works sessions with multiple stakeholder groups.
  • Led design effort of large case management system for Indiana developing full set of complex business requirements.

SKILLS AND CAPABILITIES:

  • Excellent communication and facilitation skills
  • Training curriculum development and delivery
  • Staff development, mentoring and management
  • Proficient in business process modeling

TECHNICAL SKILLS:

Proficient in: Microsoft Office Suit

PROFESSIONAL EXPERIENCE:

Director, Project Manager

Confidential

Responsibilities:

  • Achieved performance improvements across a variety of different metrics and goals in all projects.
  • Capture manager for proposal and business development efforts for public sector practice.
  • Successful delivery of on-time, on-budget projects.
  • Developed in-house technology to support state systems and improve efficiency.
  • Led successful proposal efforts across multiple states.
  • Met and exceeded all contractual metrics over 5 years.
  • Managed staff of 75+ professionals.
  • Achieved full start-up in under 60 days, including staff recruitment and QA system implementation.
  • Achieved performance improvements exceeding all contractual metrics.
  • Developed case management system to address gaps in state system.

Director, Child Support Enforcement

Confidential

Responsibilities:

  • Leadership of state agency and oversight of county agencies, management of legal services and implementation of statewide case management system.
  • Increased total collections by 64% over five years and achieved record improvements in all federal performance metrics and improved the overall delivery of services.
  • Fostered strong agency relationships with stakeholders including bench, bar, legislature and county governments.
  • Legislative point person for the Department’s major legislative initiatives including drafting legislation and presenting agency testimony.
  • Managed over 100 professional staff across 9 offices.
  • Assigned high profile cases involving a variety state agencies and officials, provided strategic and legal advice to agency leadership.
  • Civil trial advocacy and appellate litigation on wide variety of cases in state and federal courts.
  • Developed training programs for state agencies to reduce risk and improve service delivery.
  • Legislation analysis and advice to Legislature committee chairs on pending legislation to address committee inquiries and concerns.
  • Engaged in a varied private practice of law, including serving as city attorney, school board attorney for multiple school districts, and municipal prosecutor.

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