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Director, Program / Project Manager Resume

NY

SUMMARY:

Experienced Project Manager / Business Analyst. 15 years in international Customer Relationship Management (CRM) and Oracle Business and Financial Transformation implementations spanning various industries on projects with budgets up to $20 million. Adept in both project management (SDLC / Agile) and management consulting work, with a healthy mix of technical and functional skills. Collaborated with senior management and project teams at all levels while managing development and business analyst resources and tasks, which ranged from 30 - 40 onsite and offshore resources.

WORK EXPERIENCE:

Confidential, NY

Director, Program / Project Manager

Responsibilities:

  • Leading and delivering large, complex client engagements that identify, design, and implement creative business solutions for large companies in the areas of Financial Transformation and Business Development
  • Providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement
  • Providing Strategy, Process Methodology and Program Management experience in Finance Transformation, Process Improvement, Reporting Analytics, Shared Services, and related areas such as CRM
  • Reporting to the CFO on the results of project initiatives and project status variances to budget, projections, scope and strategy

Confidential, NY

Principal / Lead Consultant

Responsibilities:

  • Acting as a member of the PMO team at a hospitality company managing a large scale Oracle e - Business Suite Financial Transformation project that covered Accounting and Finance processes; focusing on project planning and reporting and other PM governance related activities based on Agile SDLC methodology; collaborating with work stream leads to track project progress; developing scope document; monitoring risks and issues; working on testing strategy; Project budget was $20 million; team size was 30-40 onsite and offshore resources
  • Acting as the Buy Process lead at a safety consulting and company; focusing on the understanding and defining of the quoting and ordering process for a global deployment based on an Oracle Order Management transformation program; creating high level design documents intended for an executive understanding of the developed functionality; developing project plans to track tasks; identifying risks; managing a team of business analysts and technical/solutions specialists
  • Acting as a liaison between the Business and Technical units at an information services company; gathering business and functional requirements for an Oracle/Siebel CRM solution that covered Order to Cash processes; producing business requirement documents and functional design documents; managing UAT

Confidential, UL

Co-founder / Part Owner

Responsibilities:

  • Establishing world - class professional services company in Egypt
  • Developing comprehensive business plan that would bring the level of professional services provided to our local affluent clientele up to the standards of the western world
  • Defining strategies and processes needed to kick-start the operation
  • Recruiting and consulting with experts in the field to develop a solid approach

Confidential, Long Island, NY

Siebel Business Analyst / Project Manager / Trainer

Responsibilities:

  • Working with the business and IT to help with a Siebel 7.8 energy strategy and implementation from the business user perspective following SDLC /Agile methodologies
  • Translating Energy Efficient processes into Siebel application functionality.
  • Testing Siebel Analytics from a functional perspective
  • End - User of Siebel Energy 7.8 application for 2000 users

Confidential, New York City, NY

Solutions Delivery / CRM Program Manager

Responsibilities:

  • Maintaining and enhancing CRM system based on Siebel 7.8 Finance/Insurance for 6500 users
  • Leading the delivery of large projects totaling $1 - $3 million based on Siebel 7.8 Finance/Insurance and accountable for leading the successful delivery of a project according to measures of scope, time, cost & quality
  • Organizing and leading the project team, consisting of 10-20 onsite and offshore resources, through the initiation, planning, execution, control, implementation and closure phases of the project
  • Managing deliverables from all functional teams insuring they meet the defined timeline and quality based on CMMI and Waterfall / Agile SDLC guidelines

Confidential

Senior Technical Account Manager / CRM Project Manager

Responsibilities:

  • Ensuring overall project success and customer satisfaction acting as a business analyst, project manager, technical advisor, and customer advocate using SDLC/ Agile methods
  • Acting as liaison between integration partner, Siebel and customer
  • Leading resolution of critical account issues

Confidential

Senior Consultant

Responsibilities:

  • Working on and designing Customer Relationship Management (CRM) solutions (end - to-end cycle) in the Pharmaceutical, Manufacturing and Consumer Goods Industries
  • Working between Technical and Business units to align business processes to technical solution (Fit Gap Analysis)
  • Assisting in gathering and identifying business processes, sub processes, and activities for use in business process/requirement documents
  • Creating Test Scripts for UAT and SIT; performing testing

Confidential

Account Manager / Consultant

Responsibilities:

  • Responsible for assembling and managing a team of Business Intelligence (BI) and Customer Relationship Management (CRM) specialists
  • Developing BI and CRM strategies for Internet businesses
  • Assisting in the formulation of a comprehensive Confidential & Confidential eBusiness strategy for the Swiss and European market

Confidential

Consultant / Instructor

Responsibilities:

  • business software including Business Intelligence products (BrioQuery) and Microsoft Office
  • Provide companies with detailed reports and presentations about BI and CRM and the benefits of such solutions
  • Consulting multinational firm on Intranet content

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