SUMMARY:

• IT Scrum Master with over 10 years experience encompassing information technology organizational leadership for infrastructure, hardware, and software development projects.
• Certified Scrum Master (CSM). Certified and practicing for the last 5 years.
• Experience in a variety of business settings, including highly regulated environments, large volume transactions and Banking eCommerce.
• Experience in managing software development staff, as well as working with business partners to deliver “what the business needs when they need it.”
• Strong working knowledge in Agile, Kanban, Scrum, SDLC within Agile Environments, and SAFe.
• Exhibits strong communication, leadership, and collaboration skills.

EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

• Developed materials to help guide two teams to higher levels of performance
• Coached members of the teams on a group and individual basis.
• Restructured and taught proper adherence to sprint ceremonies that help keep teams within the framework.
• Worked with business owners to set up pipelines to bring work from the business to the team.
• Worked with Business Accelerator Team (The name of the agile transformation program) to streamline SDLC processes that furthered the teams transparency without impacting velocity.

Confidential

Scrum Master

Responsibilities:

• Providing Agile consulting, coaching, and assistance to client.
• Internally set up and served agile software development team to serve the client.
• Facilitated agile ceremonies for team on a daily or weekly basis.
• Facilitated development of new client processes which fit within the agile framework to improve performance of teams.

Confidential, Richmond, VA

Scrum Master

Responsibilities:

• Scrum Master for Data Platform Engineering migrating the Data Distribution Environment to a high availability target environment.
• Scrum Master for the Tech Ops Lab Expansion team. Expanding the capacity and capabilities of a lab enabling engineers to experiment with new technology in an environment that mimics production.
• Serve the team as master of the Agile framework, removing obstacles and maintain Confidential compliance directives.
• Serve product owner to help develop a prioritized backlog of work while communicating successes out to project stakeholders.

Confidential, Richmond, VA

Data Analyst

Responsibilities:

• Interviewed Global Finance Data Stewards to determine critical financial documents.
• Analyzed, documented, and isolated potential data elements for review with accountable executives.
• Determined properties for data element that would be necessary for preservation in future data warehouse.
• Researched and documented original source of data elements and any calculations which influenced their final representation.
• Followed tight time - lines while keeping project manager and stake holders informed of progress.

Confidential, Richmond, VA

Scrum Master

Responsibilities:

• Coached distributed teams in adopting scrum/agile framework, principles, and practices.
• Scrum Master for Commercial Bank IT - Release 1 of The HUB software development project for commercial underwriters.
• Instructed teams an product owner in using Version One to manage, prioritize, and report development progress as it relates to the product road-map.
• Reported software defects and enhancements via weekly updates to executive summary deck.
• Assisted Product owner in prioritizing, developing strategy, and reporting out progress of all sprints within the project.
• Worked as a member of the Agile Community of Practice to design a plan to implement SAFe Agile Framework while retaining and integrating existing lean practices.

Confidential, Richmond, VA

Scrum Master / Project Manager

Responsibilities:

• Scrum Master / Project Manager for Confidential IT - Touch Point Sales and Service software development group executing the Vantiv Account Opening Integration (DAO Phase 3a) project.
• DAO Phase 3a integrated Oracle/mainframe back-end, Windows application, and web services interface to create accounts and order cards in the same session. Reduced time to create account and order bank/ATM card from a 15-30 minute in branch activity to 2-5 minutes.
• Vantiv Account Opening Integration project was the first DAO project of the five phases (1a, 1b, 2a, 2b) to finish in less than fifteen months. Project finished and delivered to production in 10 months.
• Assisted teams in adopting scrum/agile principles and practices utilizing Version One.
• Assisted Program Managers in prioritizing, staffing, developing strategy, and reporting out progress of all projects within the platforms.

Confidential, Richmond, VA

Scrum Master

Responsibilities:

• Worked remotely for client as Scrum Master assisting one two software development teams in the Card and Banking arenas.
• Ran software development projects for Document Archiving and Retrieval, Horizontal Functionality, and Customer Resource Management application groups.
• Teams were focused on software changes required for the Migration to TSYS.
• One of 4 Scrum Masters building first enterprise Agile/Scrum Software development Program/Platform.
• Worked closely with the Program Manager to assemble functionality based platforms within the program.
• Prepared and guided mobile banking app development teams during their adoption of the Agile practice.

Confidential, Richmond, VA

Project Manager

Responsibilities:

• Facilitated the creation and start up of the first Agile software development team at Estes.
• Scrum Master for team that developed web app to allow customers to order freight, calculate cost, determine delivery time, and track shipment.
• Led communications system and networking refit project.
• Launched project to migrate enterprise Novell network to Active directory with Microsoft Exchange mail system spanning headquarters and all freight hubs and logistical operations centers.

Confidential, Richmond, VA

Project Manager

Responsibilities:

• Served as Project manager of two software development teams managing work streams for enhancements to Balance Transfer, Secure Card, and On-line Customization applications.
• Maintained ongoing relationships with Confidential /Card real time messaging (RTM), brand management, offer management (OME), internal web designers, on-line cardholders enrollment (EOS), and content management teams to accomplish monthly enhancements spanning Reg AA (Federal) compliance, On-line Chat, and various sales and marketing tools.
• Lead software development team using a mixture of Agile, Confidential, and Waterfall conventions, standards, and tools.

Confidential, Richmond, VA

Project Manager

Responsibilities:

• Serve as Project Manager Operational Data Store group waterfall projects and project coordinator for Actimize Compliance (IT Risk Management) and Probe agile pods.
• Maintained agile boards, burn down charts, knowledge libraries containing business and IT procedures, and assisted product owners in maintaining backlogs as well as the creation and setup of 2 week sprints.
• Manage relationships with associated vendors and teams, including hardware and infrastructure teams throughout the organization

Confidential, Richmond, VA

Project Manager

Responsibilities:

• Served as sole Project Manager for all POS, Business Intelligence, and Data Warehouse software development projects.
• Maintained master resource schedule and product road maps for unique software product customizations for all golf resort clients spanning the continental United States, and Hawaii.
• Optimized iterative/Agile-release approach to software development and testing.

Confidential, Richmond, VA

Project Manager

Responsibilities:

• Managed three large concurrent software development testing projects over 14 months while meeting project deadlines within the overall program including master release schedule, resource plan, integrated test plan coordination, and coordinated production release during Helix program
• Managed multiple relationships with vendors and teams, including hardware and infrastructure teams throughout the organization
• Utilized Confidential 's Software Development Methodology tools to manage, report, and deliver Waterfall methodology-based phased deliverables utilizing Rational Tools Suite--ClearCase, ClearQuest and Mercury Test Director 8.2 for test case management

Hamilton Beach Glen Allen, VA

Client Services Manager

Responsibilities:

• Managed a team of four associates, as well as the vendor relationship for outsourced PC support, to provide comprehensive hardware and software support to 500+ clients in 5 countries
• Reorganized the Support Center as “Client Services” to support client-centric service
• Created and implemented a comprehensive strategy and policies for client anti-virus, wireless, desktop, laptop, and new technology implementations