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Project Manager Resume

New Jersey, NJ

I am an experienced information technology manager with a solid record developing, deploying and operating effective business solutions. As a proven results-driven leader of technology project teams, my expertise includes program/project management, information technology management, infrastructure management, computer telephony integration and quality/systems assurance. I have a PMP certification.

Project/Program Management * Systems Implementation * C-Level Executive Communications
Strategic Planning * Quality Assurance * Team Development * Procedural and Process Development
Business Continuity Planning * Infrastructure Management * Vendor Relations * Contract Negotiation
Risk Assessment * Transition Management * Budget Planning/Management * Data Center Management
Applications Development /Testing/Deployment * SDLC Methodology * Co-location Vendor Assessment
Data Center Builds * VoIP * Telecom * IVR* CTI * Service Level Management * Asset Management

IBM zSeries * VM/XA * VSE/ESA * CICS * IBM pSeries * AIX * IBM xSeries * WindowsServer
Sun UltraSpark/Solaris/Unix * Nortel * Avaya * Witness * Genesys CTI * IVR * Oracle * SQLServer
Clarity * VMWare * Windows * MSProject * MSOffice * PowerPoint * Outlook * Visio * eProject


Contracted Project Manager 4/2008 – present
(contracted engagement as Sr. Project Manager, Confidential,)

  • Manage project teams and communicate project status and progress to stakeholders
  • Develop project schedules and track project tasks, milestones and budget in Clarity
  • Manage relationships with vendor partners and negotiate statements of work
  • Evaluate telecom products and services for VoIP, customer service and quality assurance
  • Facilitate agile and scrum sprint planning and develop artifacts to adhere to PMO standards
  • Plan implementation and rollout of centralized Nortel CS2100 VoIP solution with ACD, CCM, CRQM, Verint, Avaya automated dialers, call monitoring, voicemail and IVR components
  • Formulate strategy for application integration of telecom and customer service systems
  • Confidential,Memphis, TN 1/2007- 2/2008
    IBM Business Partner and systems integrator for mid-sized businesses
    Senior Consultant (contracted engagement)

  • Formulate strategy for forming a systems implementation and professional services practice
  • Evaluate business partners for software acquisition and marketing agreements
  • Recommend systems virtualization techniques, platforms and migration strategies
  • Evaluate benefits and ROI of utilizing VMware for server consolidation
  • Evaluate application of Linux virtual systems on IBM zSeries and pSeries platforms
  • Advise on infrastructure processes and standards, and recommend improvements
  • Determine business continuity and backup/recovery needs, recommend solutions and services
  • Confidential,Dallas, TX 2/2001 – 1/2007
    $7-billion industry-leading international commercial builder and construction management company.
    Director of Systems Assurance, Program Management Office (3/2003 – 1/2007)

  • Defined Project Management standards, methods, procedures and processes utilizing SDLC
  • Charter member of Program Management Office that monitored over 50 technology applications and infrastructure projects for schedule, scope, budget and quality adherence
  • Defined the Program Management Office systems assurance, systems development methodology and change management standards
  • Monitored and reported project phases, milestones, schedule and budget status to the CIO
  • Managed technology quality and systems assurance for testing, production readiness and performance compliance
  • Advised project managers on documentation, testing, risk mitigation and change management
  • Formulated project and program management processes and policies utilizing waterfall and fast track methodologies reducing cost overruns and schedule delays
  • Developed and monitored service level agreements of critical systems
  • Deployed project management tools and techniques to the project management staff
  • Director of Systems Development (2/2001 – 3/2003)

  • Managed the design, development and implementation of technology applications to support job site operations, purchasing and human resource management
  • Directed application requirements definition and systems design with business operations stakeholders to ensure complete solutions and minimize change orders
  • Developed risk management mitigation and contingency plans for projects and systems
  • Managed development teams of internal and external resources to plan, execute and control project scope, schedule, budget and quality
  • Selected infrastructure components and hosting partner for a company-wide web-based project management system and data repository
  • Managed development and deployment of a web-based purchasing solution for qualification of 50,000 vendors ensuring a high quality of subcontractors and suppliers
  • Confidential,Dallas, TX 10/1999 – 2/2001
    Joint venture of General Electric and Zurich US to market and administrate warranties for PCs and peripherals for major OEM clients.
    Director of Technology

  • Role was senior technology professional reporting directly to the President
  • Managed a $5-million budget and a staff of 15+ IT professionals
  • Responsible for asset management of technology in 5 customer service centers
  • Directed 24/7 support of multiple geographically dispersed customer interaction centers
  • Directed a multi-site team in developing web-enabled CRM applications and systems infrastructure utilizing Sun Solaris, Unix, Linux, PERL, ASP, Oracle
  • Developed the telecommunications and data networking strategy for WindowsServer, Sun Solaris
  • Developed the computer telephony integration (CTI) strategy for multiple customer interaction centers utilizing Genesys CTI software
  • Confidential,Memphis, TN 9/1996 – 10/1999
    The largest home warranty company in the world, a major subsidiary of a $5-billion corporation.
    Information Services Operations Manager

  • Managed the enterprise technology infrastructure, operations, telephony and support areas
  • Directed teams in multiple customer interaction centers with 24/7 coverage
  • Developed telecommunications and network strategies for voice and data to maintain optimal service levels across multiple customer support centers.
  • Directed infrastructure build-outs to support high-speed client/server applications architecture to achieve highest transactions rates in company’s history with 100% data redundancy
  • Implemented IVR and CTI systems for automated and integrated customer service processing allowing growth in customer base without adding customer service representatives
  • Managed procurement and implementation of local and wide-area networks lowering overall network costs by 25% by negotiating lower contracted prices and services
  • Selected vendors and negotiated support and volume procurement agreements to lower budget outlays by 20%
  • Confidential,Memphis, TN 6/1981 – 9/1996
    $4-billion elevator manufacturer, now Thyssen Krupp Elevator
    Technical Services and Operations Manager
    A fifteen-year career demonstrating solid progression of responsibility and achievement

  • Developed the enterprise information systems strategy for IBM zSeries and pSeries environment
  • Managed a $3-million+ budget for infrastructure, data network and support functions
  • Recommended, specified and procured enterprise computing equipment and software tools
  • Managed infrastructure upgrades and platform migration projects
  • Negotiated contracts for purchases, leases and service agreements of IT components resulting in quadrupling system capacity over 5 years with no increase in lease outlays
  • Recruited, hired, directed, and reviewed a staff of over 20+ technical professionals
  • Managed Data Center Operations, Network Operations and Technical Services areas in a 24/7 manufacturing environment
  • Managed customer services desk for dispersed manufacturing facilities and central office staff
  • Administered security systems for multiple platform environments ensuring secure application and data access that met all industry and company standards
    Bachelor of Science, Management
    Computer Programming Technology

    Project Management Professional Certification
    Project Performance Architecture
    Six Sigma, Metrics and Analysis
    Agile Development Methodology
    TQM Continuous Improvement
    MS Project Techniques

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