SUMMARY:

• Adept in IT service delivery management and Project/Program Management.
• Experience include IT support, project management and sales and marketing team support.
• Skilled in service management of servers, databases, web applications, appliances and cloud infrastructure.
• PMP certification in project management. CSM (Certified Scrum Master) Certification.

TECHNICAL SKILLS:

• Complex & Large Scale Project Management
• Corporate and Business Application Management.
• Cross Functional Technical Leadership
• IT Services and Technical Team Management
• Confidential & AWS Cloud Solution Implementation Management
• Service SLA & Metrics Management
• AGILE and Hybrid Agile Project Management Methodology
• Proficient in MS Project, Jira, Vision, PowerPoint, SharePoint
• Software & Hardware Asset Management
• Program, Process and Operations Management including Change, Incident and Problem Management.
• Infrastructure Platform Support & Management.

PROFESSIONAL EXPERIENCE:

Confidential, Burlington, MA

IT Project Manager

Responsibilities:

• Managing infrastructure projects for Infogroup client environments as well as for internal support teams.
• Project Managed application development and monitoring projects for internal IT support teams.
• Worked on IT Service Management process development and implementation (Procurement, Change & Release) for the corporate IT department.
• Performed Requirement analysis and documentation to facilitate RFP (Request for proposal) from IT vendors.

Confidential, Corporation Boston/Ashland, MA

Service Delivery Manager & Infrastructure Project Manager

Responsibilities:

• Managed cross functional infrastructure support teams and projects for Confidential clients with an approved service level agreement and project plan.
• Managed IT Service delivery of UNIX, Linux, Windows, Middleware, Database and Cloud platforms for various Confidential customer accounts in Finance, Healthcare & Life Science sectors.
• Program management of HP ITSM deployment across multiple OS platforms. Managed CMDB implementations.
• Managed several projects using Agile scrum and Hybrid Agile methodology to produce quality incremental deliverables.
• Project Managed start to finish of a data center setup, relocation of hardware for setting up a dedicated disaster recovery site.
• Successfully coordinated project and program risk analysis and risk management, Communication management for various projects and programs.
• Provided Technical Team leadership and management for a distributed support team of onshore and offshore resources.
• Led technical project management of infrastructure and application projects like platform setup, patching and vulnerability scans, data security audits, data and service migration, Softlayer ( Confidential ) cloud implementation, server virtualization, SAN/NAS storage migrations, disaster recovery setup/testing and application rollouts etc.
• Change, Problem and Incident Management for IT competencies managed, based on ITIL framework.
• Headed service management of UNIX (AIX), Linux, Pure Analytics (Netezza) appliances, Database (DB2, Oracle, SQL), Web Sphere and Web environment, improving quality and customer satisfaction.
• Practiced Agile methods (SCRUM) to ongoing projects, ensuring incremental delivery of products/features, meeting customer demand and milestones.
• Tracked and presented weekly/monthly/quarterly matrix and project status to customer and Senior Management, demonstrating accurate picture of work volume, reporting issues and resolution.
• Orchestrated customer application project management (E.g.Netezza, Oracle, Mongo DB, Sybase & SQL Server, ControlM platform implementations and migrations), resulting in seamless application rollout.

Database Administration Team Lead & Database Project Management Boston, MA

Responsibilities:

• Provided technical oversight and delivery leadership to team members working on various Confidential accounts. Managed database implementation, migration and upgrade projects.
• Led database administration projects (DB environment builds, new installs, upgrade, disaster recovery set - up and failover testing, performance tuning/testing), resulting in stable database environment.
• Managed DBA teams on each customer account, providing work direction and assistance, performing day-to-day deliverables and projects efficiently.
• Partnered with service line management and customer management, documenting and delivering service expectations and contractual obligations, improving service quality.
• Performed Service Level Agreement (SLA) Measurement and Reporting, RCA development and presentation to customer management, demonstrating service quality and contract adherence.
• Orchestrated work assignment and workload balancing within team and managed on-call support, providing 24x7 supports and complying with database service SLA.
• Coordinated database projects like upgrades and feature implantation projects for RAC, RMAN, Dataguard,Golden Gate & ASM etc.
• Conducted technical interviews and hired new team members, coaching and developing, ensuring readiness for customer environment support.

Confidential Bank & Trust Boston, MA

Senior Database Architect/Administrator

Responsibilities:

• Performed administration of production and development databases, meeting business needs.
• Executed database performance tuning efforts, disaster recovery testing and application testing, improving database performance, and stability and application requirement.

Confidential, Boston, MA

Oracle/Informix Database Administrator