SKILLS SUMMARY:

• Proficient in Microsoft Office Suite, as well with Microsoft Project, VISIO.
• Strategic planning
• Strong leadership skills
• Excellent interpersonal and communication skills.

EXPERIENCE:

Confidential, Tallahassee, FL

Sr. Project Manager

Responsibilities:

• Program Manager responsible and accountable for the coordinated management of projects using Project Management methodology for the delivery of Unified Communications, Voice over IP, Video, SIP Trunking and legacy Telecommunications.
• Build credibility, establish rapport and maintain communications with stakeholders Confidential multiple levels, including those external to the organization.
• Preparation and monitoring of Service level Agreement (SLA) for various manufacturers, ensuring full compliance with State Contract requirements and deadlines.
• Define and initiate tailored service delivery methodology to support the Project Management Office including Processes and Procedures, project documentations, SharePoint coordination.
• Provide Life Cycle and Billing support for Confidential Contracts for VOIP products and services through various Confidential contracts.

Confidential, Tallahassee, FL

Sr. Project Manager

Responsibilities:

• Life Cycle Project Manager responsible for ensuring service delivery aspects of the following Confidential Contracts are fulfilled with a focus on operational processes, order processing and implementation support and Service Level Agreements to provide world class customer service.
• Project Manager supporting all vendor Care teams to ensure on time delivery and billing of services.
• Provide guidance to interdepartmental teams. Administrator for SharePoint and customer portal sites developed for internal and external support.
• Billing Manager supporting all aspect of Billing & Ordering including support of contract requirements, SLA credits, payments, disputes, and data integrity. Provide training and education to Confidential and internal Teams on all new processes and billing products.

Confidential, Jacksonville, FL

Sr. Project Manager

Responsibilities:

• Overall responsibility to achieve the project goals with respect to plans, risk, resources, time and budget, and for the progress of the project.
• Responsible for implementation of MyFloridaNet services for 25 high profile State agencies.
• Delivered access services of the private MPLS network including Confidential Ethernet, Frame Relay and DSL for 1150 sites.
• Lead the voice and data services implementations in support of the NFL and all venues.
• Successfully managed the delivery of SONET and Voice services to 6 area Hospitals as a single event.
• Delivered a turn - key Frame Relay network including premises equipment, inside wiring and router management.
• Coordinated the delivery and support of their Future Bank Initiative deployed to 472 branches in the Southeast.

Confidential, Jacksonville, FL

Service Account Manager

Responsibilities:

• Provided post-sales support, trouble isolation and resolution assistance; pre-sales support; service management and customer interface.

Confidential, Jacksonville, FL

Service Consultant

Responsibilities:

• Managed ordering and installation of a broad spectrum of voice and data services for medium to large customers.
• Responsible to ensuring customer satisfaction and accurate billing.