SUMMARY

A highly accomplished, intuitive, goal - driven, and certified (PMP) IT project management professional with extensive experience in project management, quality assurance, application development, Agile methodologies, change management, roll-outs, test plans/solutions, business requirements, and training/coaching. Leverages analysis and communication skills to determine scope of projects, coordinate technical support teams, and develop/validate Agile user stories. A dedicated and technically-proficient producer who creates solutions for identified gaps to improve service, improves project turnaround times through strategic scheduling, and drives efficiency and quality through product testing and customized training.

TECHNICAL SKILLS

• Microsoft Project
• Trust Project Software
• Power BI
• Tableau
• Jira
• LeanKit
• Trello
• Confluence
• Bit bucket
• Git
• Jenkins
• SeviceNow
• Word Press
• Zen Desk
• Slack
• Pen Testing Software
• Basecamp
• TeamForge
• Redmine
• HPalm
• Remedy
• CAD

Confidential, Rogers, Arkansas

IT Strategy and Governance Confidential Project Management Office

Responsibilities:

• Manage 7 business work streams, alongside of 2 other PM’s managing more than a dozen work streams.
• Work with 6 Directors and 5 Confidential Presidents to determine a marketing strategy on a large strategic IT project.
• Built trust with the business to define the remaining work of the project, including estimating hours and dependencies.
• Re-baseline project tasks to align with the original project strategy for an estimated impact of 14% revenue growth.

Confidential, Bentonville, Arkansas

Responsibilities:

• Improved making commitments for the Confidential domain of almost 300 people. Increased from 63% to 82%.
• Led the second largest team in second largest area of technology with an average completion of 92%.
• Coached project analysts and provided oversight while working to improve best practices.
• Managed two application development teams at once, while supervising a 3rd.
• Served as customer, product owner, and product manager proxies with the application development team
• Directed dependencies and risks that could impact upcoming development delivery.
• Conducted demos on Agile ceremonies, technical review/walk through, and best practices. Agile ceremonies include daily stand ups, reviews, demos, planning, retrospectives, and Scrums.
• Provided status updates for projects and products, reported to leadership, and held risk and dependency meetings.
• Supported finance and treasury during system shut down. Impacted about $40,000,000 per month and company’s ability to respond to subpoenas, legal, and crimes against business.
• Confidential ambassador to Security teams - Collaborated and worked through impediments for various Confidential teams.
• Achieved on time delivery of a large security remediation project previously at risk.
• Trained the business and created ‘how to’ documentation for Security’s implementation of ServieNow.

Confidential Lowell, Arkansas

Project Manager, Confidential

Responsibilities:

• Estimated, bid, and managed Confidential CCTV (security systems) projects and upgraded cabling for digital data.
• Hosted daily Scrum calls for up to eight projects at once.
• Led planning meetings, managed lessons learned and retrospectives, resulting in updated project documentation.
• Calculated earned value, GPM, predicted forecasting, health checks, projects plans, SOWs, statuses, and monthly reports.
• Conducted 26 projects in various stages from planning/initiation to closing and billing.
• Managed $1,500,000 across 59 projects in 2015 and $1,300,000 in projects 2016.
• Consulted on changes to projects, resulting in additional revenue and GPM.
• Developed case studies capturing business value realized by customer.
• Provided thought leadership by presenting solutions to identified gaps and addressed business needs of the customer.

Confidential Rogers, Arkansas

Responsibilities:

• Streamlined application development scope with minimum viable product (MVP) method on SPARC program.
• Assisted in Confidential key initiatives including vetting of plans for a help desk, selecting a vendor, and creating help desk financial models.
• Implemented updates for Active Directory, cloud backup, digital VOIP phones, and converted offsite backups to new servers.
• Maintained data on Agile software development platforms. Created information radiator which eliminated unnecessary research, double work, and allowed upper management to attain project status on demand.
• Managed relationships with CPG vendors for Confidential SPARC app, including advertising, approving/dis-approving vendors, admin support, and validating requirements.
• Provided post deployment application support for the SPARC program.
• Assisted PMs in fully leveraging company product portfolio through individual and group training.
• Demonstrated company applications, support coverage, enterprise capabilities, and offerings.
• Utilized AtTask, Git Hub, Word Press, Remedy, Basecamp, Litmus, Post Mark, ZenDesk, and Egnyte software.

Confidential, Rogers, Arkansas

Mobile and Web Quality Assurance

Responsibilities:

• Communicated work for development teams to execute solutions based on customer’s requirements and goals.
• Maintained contact with customer on needs, barriers, and status of development team.
• Ensured accurate documentation of testing, bug fixes, and new features.
• Performed security penetration testing and risk testing using LexisNexis.
• Ensured quality on key initiatives for Sam’s Club and Confidential Global eCommerce.

UST Global, Bentonville, Arkansas

Quality Assurance Lead, Confidential

Responsibilities:

• Utilized analytics to implement pre-merge testing and unit testing and develop existing QA processes.
• Executed requirements based testing, test planning, and strategy on Confidential evolution program.
• Improved testing enablement with solutions for managing test cards and testing data.
• Managed Agile software testers with accountability for hiring, training, staffing, and team deliverables.
• Coordinated onsite and offshore resources, while ensuring quality for test automation suite.
• Administrated HP quality center and performance center with emphasis on test case optimization.
• Cultivated QA Confidential knowledge through development and collaboration with multiple departments.
• Worked on key Confidential initiatives including UK Chip and Pin, US Smart Card, GreenDot, Campus Store/Small Store Format, Confidential AutoTest Suite, Confidential Refactoring of Tenders, Items, and Confidential Record (T-Log enablement).

Confidential Bentonville, Arkansas

Quality Assurance Lead, Confidential

Responsibilities:

• Recognized as Confidential 4690 subject matter and technical expert while integrating new Confidential systems.
• Tested new features and administered test data in Confidential lab.
• Received ISD contractor of the month in 2009 for work on key initiatives on Brazil and Puerto Rico tax and finance projects.
• Worked on projects including Central America Confidential integrations, Confidential eWIC, Brazil eJournal, and Puerto Rico Tax.
• Served as subject matter expert for quality assurance techniques used on Sam’s Club and Confidential systems.