telecommunications Resume

SUMMARY

Creative, highly motivated, marketing and sales professional wif 35 years experience in telecommunications t. Ability to plan, develop, and/or implement effective strategies that respond to customer desires for quality products and services.
Noted for skills in organization, written and oral communication, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management/training.
Interact well wif people of diverse backgrounds, cultures, professional and technical levels.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Account Manager, Confidential

Responsibilities:

Managed and coordinated marketing, sales and service for over 120 multi - dwelling unit accounts comprised of over 25,000 living units.

Confidential Database Marketing

Performance Monitoring Manager

Responsibilities:

Analyzed and monitored performance of Marketing systems and processes.
Monitored system issues and worked wif appropriate teams and clients to achieve resolution.

Project, Program and Requirements Manager

Confidential

Responsibilities:

Managed business requirements and acted as IT Confidential .
Developed metrics, data analysis and tracked Marketing programs and campaigns.
Development and Facilitation of Executive Level Presentations: Process Management, Business Case Development. Responsible for Training Course Development.

Confidential,

Business Partnership Channel & Systems Support

Responsibilities:

Supported customers and systems for internal and external sales agent channel.
Facilitated semi-annual User Forums. System Administrator of Business Accounts Service Exchange System. User Acceptance Tester.
Developed and delivered business requirements. Developed and instructed training courses.

Customer Service Supervisor,

Confidential

Responsibilities:

Managed a $2M budget. Reduced expenses by 29%. Assisted wif development and marketing of project’s website.
Project Manager and System Administrator for a 13-state Call Distribution Center/System.
Managed Verizon's Corporate Calling Card ordering process.

Assistant Product Manager, Public & Operator Services

Confidential

Responsibilities:

Managed teh sales and customer support of Directory Assistance Products. Advertising Agency Confidential .
Directed ad agencies in teh development of print advertising

Assistant/Associate Staff Manager, Human Resources

Confidential

Responsibilities: