SUMMARY:

• Experienced (10+ years) Project and Account manager with deep knowledge of Telecommunications, Sales & Operations
• Responsible for communication & contacts with executives at multiple Tier1 customers. Headed more than 10 professionals in Agile and Lean Six Sigma manner for customer’s success
• Track record of successful projects, achieved targets with related personal feedback from clients. Great people management skills
• Excellent communication. Passionate and accountable for the results

TECHNICAL SKILLS

• Windows 7 - 10
• Microsoft Office package
• MS Project
• MS Visio
• Confidential
• Adobe Dreamweaver
• Photoshop
• Illustrator
• Lightroom

PROFESSIONAL EXPERIENCE:

Key Account Manager

Responsibilities:

• Served as the bridge between the client and Confidential, direct liaison and relationship builder.
• Partnered with client to assist in the creation of projects in order to solve business needs and issues from one side and was developing and fulfilling of Sales plans and quota from vendor side. Managed complete Opportunity Life Cycle: search, business development/presentations, opportunities log in Confidential ™, response on RFIs/RFPs, follow internal Opportunity approval process and related coordination, offer preparation, budgeting/finance, tendering, offer defence, contracts preparation and conclusion, management over projects execution, quality assurance, revenue generation.
• Organized all related executive visits, presentations, demonstrations, trainings etc.
• Led organization to return company back into WLS (LTE Small Cells) business with customer. Managed a team through a complete turnaround in Quality & CSAT (Customer Satisfaction Score) preventing customer from switching away from Confidential to upselling existing business for additional 20% of the network with immediate >10mln USD impact and another >40mln USD long - run plan.

General Project Manager

Responsibilities:

• Pre-sales (support in solution development, presentations and offer defence, budget development and sign-off, contract preparation, orders signature, orders anticipation)
• Post-sales (Program/Projects planning, risk management and execution in-line with customer and contractual metrics, Delivery/Logistics management, Sub-contracting/Procurement management, Quality assurance and audits, Financial reviews, Cash flow planning, acceptance and invoicing, Reviews with customer, Projects closure)
• PMO responsibility (Organizational and process set-up, hiring/firing, coaching and training; assignment on projects, Gates and Milestones planning in-line with company instructions, Processes improvement, Escalations and conflicts resolution etc)
• Within 2011-2015 my Customer Program achieved all yearly Program Execution/CSAT/Financial/Sales support targets
• Improved CSAT (Customer Satisfaction Score) significantly by converting of organizational weaknesses towards strengths (turnaround with supply chain + logistics and projects execution; total recovery in Confidential Call Center business) that was recognized by customer “Quality supplier of the year” 2013 Award
• Successful and on-time introduction and roll-out of IP backhaul program with Confidential (>3000 IP nodes) named Top3 Confidential Projects and awarded by Confidential
• Optical program execution (~60 projects within 6 years) organizing nodes and communication via optical fiber lines thru whole Russia from West to Far East
• Confidential Call Center (Biggest Call Center in East Europe, 77mln subscriber base) successful virtualization, on-time and within a budget introduction of new features like automated speech recognition, automated voice call-back, workforce management etc. All actions were done following Agile principles and with constant improvement nature in order to reach compliance with ITIL methodology that was not in place before
• Legacy GSM and CDMA Program execution covering more than 10k sites/nodes with related HW&SW modernization
• Number of other successful projects including commercial introduction of new techno’s like IP/Optics 100G, Wireless Small Cells

COO (Chief Operations Officer)

Responsibilities:

• Organizational preparation for TUV Audit in 2010 and successful certification ISO9001/TL9000 (first in Confidential worldwide without remarks)
• Maintenance and modernization/extension of CDMA (overall 900 sites) and GSM (overall >5000 sites) networks of Confidential Ukraine
• Maintenance and modernization/extension of Confidential network

Program Manager

Responsibilities:

• Ukraine, April 2010 - Confidential (Giraffe) wireless data provider
• Armenia, Mar. 2009 - Confidential wireless data provider

Project Manager

Responsibilities:

• First commercial WiMAX Confidential project in CIS (WiCOM);
• Trials and testing with two operators in Ukraine;
• Managed successful on-time launch of Confidential (Maximali) wireless data provider in Georgia

Technical Project Manager

Responsibilities:

• Technical Project Manager, accountable for all technical aspects of Radio network development, Operation and Maintenance of Tier1 Confidential

O&M Engineer

Responsibilities:

• Engineer of Network Operations Center, responsible for all maintenance and roll-out NOC actions, KPIs, faults investigation at Tier1 Confidential