SUMMARY:

• Proven successful management professional; accomplished in project, resource and portfolio management.
• Expert level experience in resource and project finance management.
• More than 10 years of experience managing application and development resources from initiation to delivery and successfully achieving cost effective custom solutions to achieve maximum profitability.

Technical Skills:

• MS Office Suite (Word
• Access
• Excel
• and PowerPoint)
• MS Project
• Confidential Workbench/Clarity
• Customer Support Center (CSC)
• PVCS Tracker and Lotus Notes

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Responsibilities:

• Manage small business credit card rewards portfolio projects with budgets totaling over $30 Million.
• Resource Management and allocation of 100+ resources working on multiple projects.
• Responsible for resource utilization for multiple projects, daily finance status calls, monthly billing, and extensive quarterly, weekly, and adhoc reporting.
• Assign resources to satisfy project scope, and coordinate efforts to fulfill project requirements.
• Create and deliver executive level presentations and portfolio status.
• Work with leadership team to identify special projects and increase team utilization
• Awarded Confidential Bronze and Silver awards in consecutive years for portfolio cost savings more than $1 million.

Senior Project Manager

Responsibilities:

• Facilitate the implementation of Enterprise software projects, strictly adhering to the standards of the Confidential Proprietary Software Development Lifecycle executing the activities and tasks identified in Implementation Control Process (ICP).
• Responsible for application project management of multiple concurrent projects; managing new implementation of the Enterprise Manufacturing, Distribution, and Financial applications, maintaining and enhancing existing customers running Confidential Enterprise software in a production environment.
• Perform customer site visits conducting demonstrations of software product to assess and gather customer specific functionality requirements to include all aspects of custom modification development.
• Wrote and executed project forecasting reports expressing proposed resource needs for multiple parallel projects to include; hours to be used, financial correspondence to services preformed, and overall project predictions on a monthly and quarterly basis. Conducted analysis reports reflecting expected versus actual results.
• Responsible for assigning appropriate resources to multiple projects. Track hours and verify task execution for project deliverables and milestones. Create and maintain a project plan utilizing MS Project consistent with ICP standard methodology.
• Lead customer meetings to discuss project status, milestones, deliverables, issues and risks, and overall addressed and managed customer concerns pertaining to development and implementation of Enterprise software application.
• Cross functional project manager responsible for supporting distribution and manufacturing clients across multiple industries to include; Medical, Pharmaceutical, Commercial Retail, and Automotive; inclusive of Ecommerce and EDI solutions.

Resource Manager

Responsibilities:

• Allocated and managed application development resources such as Developers, Programmers, QA Testers, Actuaries, and Business Analysts from initiation to delivery taking responsibility for verification that all staff maintained a near 100% billable utilization rate. Successfully allocated resources onto billable client projects achieving maximum profitability.
• Acted as a liaison between technical and non - technical resources. Assessed risks and issues of projects companywide to ensure all projects are completed on schedule and according to plan.
• Created resource templates with the Niku/ Clarity System used by Project management team of 15. Directly responsible for maintenance and enhancements of existing Resource Allocation Sheets as well as verification of actual versus expected use of resource
• Utilized excel spreadsheets for client billing information. Calculated resource per hour evaluations to be presented to clients in detailed itemized reports.
• Conducted meetings for resource utilization optimization for new clients acquired as well as maintenance of existing multi-million dollar client base. Helped prepare Confidential for purchase in the public market by Accenture.
• Reported directly to executive level management and was responsible for status reporting of companywide resource management.
• Successfully Managed all resources for many successful development and implementation projects for clients to include; American Express, MetLife, Prudential, Principal, and NYLife.

Project Coordinator

Responsibilities:

• Administered Resource Allocation Sheets for companywide project management team. Made changes and modifications to existing project plans templates and assisted in the creation of new schedules. Introduced training programs that enhanced employee performance and helped build a motivated workforce.
• Coordinated multiple information technology application development projects simultaneously through Confidential PMO standard operating procedures.
• Assisted project management staff ad hoc on new client development projects as well as managed the maintenance and enhancements of existing client base.
• Prepared various reports to track and monitor performance against plans and schedules. Prepared all project related client invoices.
• Utilized Confidential Clarity System for all implementation efforts from inception to delivery.