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Jr Edi Project Manager Resume

Burlington, NC

SUMMARY:

  • Over 9 years’ experience as a Desktop Support and Network / Technical Support Specialist.
  • Lead Desktop Support Technician supporting 465 end users in a Windows 7 / 10 environments.
  • Responsible for performing a full range of technical support services for end - users with accountability for customer satisfaction.
  • Communicate directly with end users about their technical issues and the status of issue resolution.
  • Significant experience using incident ticketing systems to enter, track, and close customer technical support issues.
  • Experience configuring, installing and supporting computer software/hardware and peripherals (e.g. networked and stand-alone desktops, laptops, printers, wireless devices, etc.) in large, networked, corporate environments.
  • Experience creating users accounts, resetting and changing passwords in Active Directory.
  • Experience troubleshooting and repairing HP and Lenovo desktop and laptop computers.
  • Experience with troubleshooting wireless, RF handheld scanner devices.
  • Experience with changing tapes in SAN’s and hard drives in servers.

PROFESSIONAL EXPERIENCE:

Confidential, Burlington, NC

Jr EDI Project Manager

Responsibilities:

  • Manages computer-oriented projects from planning through implementation.
  • Creates project plans, gathers resources and implements projects.
  • Manages project milestones and resources and is accountable for successful project delivery.
  • Coordinates activities and ensures effective communication within project team.
  • Tracks project schedules, reports on progress and takes corrective action as needed.

Confidential, Greensboro, NC

Field Technician

Responsibilities:

  • Provide second level support fixing and repairing POS systems in Confidential
  • Calibrate scanner/scales and meat scales
  • Fix and repair copiers and stand-alone printers.
  • IE install fusers, charge rollers, and pick rollers
  • Provide networking support, changing firewalls, installing switches, and configure servers and changing hard drives in servers

Confidential, Greensboro, NC

Desktop Support Technician

Responsibilities:

  • Provided second level support for issues related to computers, networks and VOIP including problem determination, escalation, tracking and resolution.
  • Assist local and remote users with resolving computer hardware, computer software, and network/voice communication and connectivity issues for a 24 x 7.
  • Performed network administration maintenance tasks in accordance with established company IT policies and procedures.
  • Configured Cico Firewalls, Cisco Switches, and Routers.
  • Performed incident management using LANDESK.
  • Experience supporting Windows 7, 8, 8.1, and 10.

Confidential

Desktop Support

Responsibilities:

  • Ensure the secure operation of the in-house computer systems, servers, and network connections.
  • This includes checking server and firewall logs, scrutinizing network traffic, establishing and updating virus scans, and troubleshooting.
  • Analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion, and conduct user activity audits where required.

Confidential, Columbia, SC

Workstation Support Technician

Responsibilities:

  • Transitioned workstations from old workstations to new workstations on Confidential network.
  • Imaging computers to add to the new domain
  • Receive and respond to customers technical issues via Remedy ticketing system.
  • Provided application support to users.

Confidential, Greensboro, NC

Help Desk Analyst

Responsibilities:

  • Take inbound help desk calls from corporate/retail end users
  • Reset network passwords
  • Provide retail POS assistance
  • Track incidents using the BMC Remedy Ticketing System
  • Respond to email requests

Confidential, Orangeburg, SC

Lead Desktop Support Technician

Responsibilities:

  • Lead support technician supporting 500 end users in a Windows XP/7 environment.
  • Responsible for configuring, installing and supporting all software/hardware.
  • Responsible for network and stand-alone printers.
  • Troubleshoot and repair desktops and laptops.
  • Track end user issues, communicating directly with users to keep them informed about resolution status of issues.
  • Used the Unicenter help desk ticketing system to enter and track users’ technical issues.
  • Experience with troubleshooting RF handheld scanner devices and AS/400 systems.
  • Maintain the Confidential G3 PBX phone system, analog/digital phones.
  • Create users accounts, reset passwords, and change passwords, etc. in Active Directory.
  • Assisted the server team with upgrades for all users to Lotus Notes 8.5

Confidential, Charlotte, NC

System Support Representative

Responsibilities:

  • Responsible for performing a wide range of technical services for Confidential customers with accountability for customer satisfaction with the services provided.
  • Provide maintenance and service support to customers on X, I and P Series Servers as well as retail products and Confidential POS machines.
  • Specific services include some or all of the following: on-site maintenance and repair, system reconfiguration, element exchange, depot or bench maintenance, equipment refurbish, installation, discontinuance, relocation, upgrade and modification, etc.
  • Services are typically performed in a high volume environment with access to maintenance parts and exchangeable units.

Confidential, Charlotte, NC

Desktop Support Technician

Responsibilities:

  • Client rollout to Windows XP for approximately 80 users.
  • Installed Lotus Notes to new PC’s and restored user’s backup data from the old machine to the new PC.
  • Maintained the distribution of software and other applications using the SMS packaging system, using the SMS server. Also familiar with using SMS packaging using a Windows server.
  • Performed some PC imaging using Altiris server imaging applications.
  • Remotely connect users’ old PCs via Proxy Master to backup users’ data.
  • Restored data onto new system, installed Lotus Notes version 7.0 and deployed new workstation or laptop to users work area.
  • Final phase of the project consisted of taking level 1 and 2 help desk calls, resolving any issues pertaining to the rollout. Averaged 10 to 20 calls per day.

Confidential, Lancaster, SC

Desktop Support

Responsibilities:

  • Performed data migration from the old Confidential system to the new system.
  • Installed and configured Lotus notes, installed new programs and applications, and then deployed PC’s to end users.
  • Updated and configured Blackberries and Laptops

Confidential, Charlotte, NC

Field Technician

Responsibilities:

  • 10 week long project with Confidential .
  • Project consisted of PC deployment and some data migration.
  • Mapped PCs to network printer and drives.
  • Installed a preloaded script on each workstation being deployed.

Confidential, Charlotte, NC

Field Technician

Responsibilities:

  • Repartitioned hard drives.
  • Performed a data backup using a USB drive, ran necessary scripting; after scripting was completed ran the repartitioning and completed updating systems with necessary applications.

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