Jr Edi Project Manager Resume
Burlington, NC
SUMMARY:
- Over 9 years’ experience as a Desktop Support and Network / Technical Support Specialist.
- Lead Desktop Support Technician supporting 465 end users in a Windows 7 / 10 environments.
- Responsible for performing a full range of technical support services for end - users with accountability for customer satisfaction.
- Communicate directly with end users about their technical issues and the status of issue resolution.
- Significant experience using incident ticketing systems to enter, track, and close customer technical support issues.
- Experience configuring, installing and supporting computer software/hardware and peripherals (e.g. networked and stand-alone desktops, laptops, printers, wireless devices, etc.) in large, networked, corporate environments.
- Experience creating users accounts, resetting and changing passwords in Active Directory.
- Experience troubleshooting and repairing HP and Lenovo desktop and laptop computers.
- Experience with troubleshooting wireless, RF handheld scanner devices.
- Experience with changing tapes in SAN’s and hard drives in servers.
PROFESSIONAL EXPERIENCE:
Confidential, Burlington, NC
Jr EDI Project Manager
Responsibilities:
- Manages computer-oriented projects from planning through implementation.
- Creates project plans, gathers resources and implements projects.
- Manages project milestones and resources and is accountable for successful project delivery.
- Coordinates activities and ensures effective communication within project team.
- Tracks project schedules, reports on progress and takes corrective action as needed.
Confidential, Greensboro, NC
Field Technician
Responsibilities:
- Provide second level support fixing and repairing POS systems in Confidential
- Calibrate scanner/scales and meat scales
- Fix and repair copiers and stand-alone printers.
- IE install fusers, charge rollers, and pick rollers
- Provide networking support, changing firewalls, installing switches, and configure servers and changing hard drives in servers
Confidential, Greensboro, NC
Desktop Support Technician
Responsibilities:
- Provided second level support for issues related to computers, networks and VOIP including problem determination, escalation, tracking and resolution.
- Assist local and remote users with resolving computer hardware, computer software, and network/voice communication and connectivity issues for a 24 x 7.
- Performed network administration maintenance tasks in accordance with established company IT policies and procedures.
- Configured Cico Firewalls, Cisco Switches, and Routers.
- Performed incident management using LANDESK.
- Experience supporting Windows 7, 8, 8.1, and 10.
Confidential
Desktop Support
Responsibilities:
- Ensure the secure operation of the in-house computer systems, servers, and network connections.
- This includes checking server and firewall logs, scrutinizing network traffic, establishing and updating virus scans, and troubleshooting.
- Analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion, and conduct user activity audits where required.
Confidential, Columbia, SC
Workstation Support Technician
Responsibilities:
- Transitioned workstations from old workstations to new workstations on Confidential network.
- Imaging computers to add to the new domain
- Receive and respond to customers technical issues via Remedy ticketing system.
- Provided application support to users.
Confidential, Greensboro, NC
Help Desk Analyst
Responsibilities:
- Take inbound help desk calls from corporate/retail end users
- Reset network passwords
- Provide retail POS assistance
- Track incidents using the BMC Remedy Ticketing System
- Respond to email requests
Confidential, Orangeburg, SC
Lead Desktop Support Technician
Responsibilities:
- Lead support technician supporting 500 end users in a Windows XP/7 environment.
- Responsible for configuring, installing and supporting all software/hardware.
- Responsible for network and stand-alone printers.
- Troubleshoot and repair desktops and laptops.
- Track end user issues, communicating directly with users to keep them informed about resolution status of issues.
- Used the Unicenter help desk ticketing system to enter and track users’ technical issues.
- Experience with troubleshooting RF handheld scanner devices and AS/400 systems.
- Maintain the Confidential G3 PBX phone system, analog/digital phones.
- Create users accounts, reset passwords, and change passwords, etc. in Active Directory.
- Assisted the server team with upgrades for all users to Lotus Notes 8.5
Confidential, Charlotte, NC
System Support Representative
Responsibilities:
- Responsible for performing a wide range of technical services for Confidential customers with accountability for customer satisfaction with the services provided.
- Provide maintenance and service support to customers on X, I and P Series Servers as well as retail products and Confidential POS machines.
- Specific services include some or all of the following: on-site maintenance and repair, system reconfiguration, element exchange, depot or bench maintenance, equipment refurbish, installation, discontinuance, relocation, upgrade and modification, etc.
- Services are typically performed in a high volume environment with access to maintenance parts and exchangeable units.
Confidential, Charlotte, NC
Desktop Support Technician
Responsibilities:
- Client rollout to Windows XP for approximately 80 users.
- Installed Lotus Notes to new PC’s and restored user’s backup data from the old machine to the new PC.
- Maintained the distribution of software and other applications using the SMS packaging system, using the SMS server. Also familiar with using SMS packaging using a Windows server.
- Performed some PC imaging using Altiris server imaging applications.
- Remotely connect users’ old PCs via Proxy Master to backup users’ data.
- Restored data onto new system, installed Lotus Notes version 7.0 and deployed new workstation or laptop to users work area.
- Final phase of the project consisted of taking level 1 and 2 help desk calls, resolving any issues pertaining to the rollout. Averaged 10 to 20 calls per day.
Confidential, Lancaster, SC
Desktop Support
Responsibilities:
- Performed data migration from the old Confidential system to the new system.
- Installed and configured Lotus notes, installed new programs and applications, and then deployed PC’s to end users.
- Updated and configured Blackberries and Laptops
Confidential, Charlotte, NC
Field Technician
Responsibilities:
- 10 week long project with Confidential .
- Project consisted of PC deployment and some data migration.
- Mapped PCs to network printer and drives.
- Installed a preloaded script on each workstation being deployed.
Confidential, Charlotte, NC
Field Technician
Responsibilities:
- Repartitioned hard drives.
- Performed a data backup using a USB drive, ran necessary scripting; after scripting was completed ran the repartitioning and completed updating systems with necessary applications.