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Project Manager Resume

SUMMARY

Senior enterprise system management professional offering over 15 years of experience steering the evolution of business critical systems aligned with multi - term business objectives. Expertise guiding full lifecycle upgrade, enhancement, and conversion projects impacting high visibility system on time, on budget, and with no service disruption. Demonstrated ability to meet rapidly changing customer needs through identification, development, and implementation of leading edge account management tools and apps. Skilled at managing organizational change including stakeholder due diligence, training, and change control processes.

  • Technology Road mapping
  • Requirements & Specifications Creation
  • Enterprise Project Management
  • QA Strategies & Processes
  • Regulatory Compliance
  • Vendor Management
  • Change Management
  • Staff Training

TECHNICAL SKILLS

  • Platforms: Unix, Windows Server 2008/2003, MS Windows 7/Vista/XP
  • Tools: MS Project & Visio, MS SharePoint, MS Office Suite, Rational Clear Case/ Clear Quest, TSO, ENDEVOR, CNTL-M, MQ
  • Protocols: TCP/IP, DHCP, DNS, WINS, ATM
  • Hardware: Cisco Routers & Switches, NCR-Wincor-Diebold ATMs

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

  • Serve as Project Manager with Capital One ATM MAC team.
  • Served as PM in group that deployed over 600 ATMS nationally during the past year to new and renovated Capital One Branches.
  • Assign and manage vendors assisting with ATM installation.
  • Assign and manage OEM manufactures to bring equipment on line and perform acceptance testing.
  • Serve as team lead in working with Capital One network team in assigning and managing network configurations for all ATM deployments.
  • Serve as team lead to manage intake and distribution of new work.
  • Serve as team lead in managing overall work tracking and reporting tools.

Confidential

Project Manager

Responsibilities:

  • Led and managed modernization project updating legacy phone system for Commonwealth of VA to enterprise based Cisco CUCM platform across managed network.
  • Managed switch IOS update and security compliance effort for 1500+ switches across Virginia Commonwealth enterprise leveraging engineers using CISCO works.
  • Oversaw circuit ordering, installation and configuration in support of network and voice transformation efforts for the Commonwealth of Virginia.
  • Oversaw scheduling of activities and procurement of hardware
  • Managed vendor liaison and installation scheduling
  • Responsible for delivery lifecycle to each VITA agency location. (Requirements definition, proposal development through project completion.)
  • Served as process engineer to capture and document processes for transforming the Virginia Commonwealth under one comprehensive network and supporting Work instructions for ongoing support.
  • Managed authorship and delivery of Procedure Manuals and Work Breakdown Structures (WBS) for newly deployed managed services (network and telephone).
  • Built and delivered CADE software to up to 13 different test environments as well as production environment.
  • Posted and managed updated documentation on internal CMO website.
  • Delivered finished product and documentation to customer to comply with contract deliverables.
  • Tracked and published defect fixes relative to software builds.
  • Provided build metrics to internal management and external customers
  • Received and installed incremental builds of IRS CADE software.
  • Installed, executed and run test scenarios on software.
  • Analyzed and reported on results.
  • Wrote and closed defects as appropriate.
  • Served as CADE Deployment manager’s executive assistant.
  • Provided deployment status of CADE software to internal and external customer.
  • Designed and deployed metrics tools in defect tracking software.
  • Provided HR support to PMO office for deployment team members.
  • Served as lead engineer and customer contact for IRS help desk software (ITAMS) development and deployment.
  • Managed team HR activities onsite including performance evaluations.
  • Attended daily status meetings with customer.
  • Managed and supported Desktop Engineering team for the task Force.
  • Managed team HR activities onsite including performance evaluations.
  • Provided desktop support to as many as 600 IRS employees rotating through the IRS task force.
  • Imaged and configured PCs.
  • Liaison with IRS network support regarding creation of employee accounts, network shares and email configuration.
  • Troubleshoot network closets and printers as needed.
  • Maintained helpdesk database and provide metrics to customer.

Confidential

Field Engineer

Responsibilities:

  • Provided desktop support for 1000+ users at multiple sights
  • Imaged both laptops and desktops.
  • Provided level 2 support for operating system and all COTS software as well as printers.

Confidential

Supervisor

Responsibilities:

  • Managed up to 100 full and part-time employees.
  • Trained drivers and pre-load personnel.
  • Worked with union officials.
  • Other activities include but not limited to: meeting daily production numbers and delivery quotas; planning and implementing peak season distribution, overseeing inbound pre-load sort and distribution functions, OSHA training and compliance

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