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Project Manager Resume

Atlanta, GA


  • Fifteen plus years experience coordinating multiple complex SDLC and BPI projects
  • Business Process Reengineering
  • Business Process Modeling (BPMN)
  • Requirements Gathering
  • Leading Internal/External Client Testing, Training & Support
  • SEO / SEM strategy management
  • Social Media Management
  • Yahoo and Google Analytics
  • Google Ad Words


  • Managed 1.5 million dollar digital marketing budget for multiple store locations
  • Designed and implemented SEO/SEM and social media strategies
  • Increased unique visitors over 40% resulting in over a 60% growth in ecommerce sales.
  • Managed multiple cost saving projects resulting in over $150,000 in annual savings
  • Designed and implemented new web based system to manage expatriate accounting processes and procedures.
  • Developed, implemented, and managed Quality Assurance Department for GSFA.

Professional Experience

ConfidentialSmyrna, GA

Sr. Manager, Online Marketing and Social Media September 2009 to April 2012
  • Managed multiple successful projects to increase page views, unique visitors, time on site and overall site ‘stickiness’
  • Designed, implemented and managed SEO and PPC strategy
  • Managed a team including a web developer, graphic designer, photographer, marketing specialist, and ecommerce call center
  • Tracked the success of online and social media marketing campaigns by evaluating key indicators such as web metrics, execution effectiveness, sell-thru rates, industry trends, and revenue goals
  • Managed 1.5 million dollar digital marketing budget for ecommerce website and 32 store locations throughout the country.
  • Identified deficiencies and managed implementation of process improvements for all ecommerce processes
  • Re-engineered Phone Order Policy to be consistent with Payment Card Industry Data Security Standards and managed implementation and training
  • Developed policy, user training and implemented gift card program.

ConfidentialAtlanta, GA

Project Manager / Senior Business Analyst November 2006 to June 2009
  • Responsible for development, testing and implementation of system integration.
  • Performed data mapping, identified constraints within external systems, and implemented necessary changes to business processes
  • Conducted JAD sessions to design and document communication between internal and external systems.
  • Responsible for various phases of project documentation including: needs assessments, creation of process workflows, business scenarios, functional requirements, use cases and defect tracking.
  • Developed and facilitated both instructor led and web based system training for various internal departments.

Confidential.Atlanta, GA
Senior ConsultantFebruary 2003 to October 2006

  • Identified and designed process improvements for remediation and beyond remediation for process related to employees on cross border or long-term assignments that created a more efficient and effective finance organization while improving BearingPoint as a business.
  • Conducted requirements gathering workshops, lead conference room pilot, user acceptance testing, and training for Human Resources, Corporate Accounting, and Payroll as part of internal financial transformation project.
  • Mapped existing expatriate processes and developed future state designed that re-engineered processes aligning them with Sarbanes Oxley requirements using standard BPMN methodology.
  • Motivate, mentor, and supervise staff located in multiple geographic locations
  • Implemented new processes and procedures; as well as, lead recruiting for new expatriate accounting staff.
  • Documented all Expat Accounting Policies/Procedures
  • Implemented new process and procedures to ensure SOX compliance
  • Project lead for selection and implementation of vendor for Belgium payroll operation

ConfidentialTucker, GA
Project Manager/QA ManagerAugust 2000 to February 2003

  • Mapped existing processes, delineated accountabilities, and re-engineered processes for customer service, collections, and claims departments.
  • Managed ten person cross-functional project team
  • Motivate, mentor, and supervise staff located in multiple geographic locations
  • Recommended, developed, an implemented Quality Assurance Department
  • Mapped processes and procedures to audit all changes, updates, and additions to the Loan Servicing System during and after conversion to a new system
  • Worked with Business Development and external clients to redesign the corporate web site and enhanced online loan processing

Confidential.Indianapolis, IN

Senior Business Analyst April 1996 to August 2000
  • Mapped processes and procedures to audit all changes, updates, and additions to the Loan Servicing System during and after conversion to a new system
  • Developed process flows and procedures to audit the functionality, track errors, forecast volume, and monitor resource hours associated with the web site
  • Conducted requirements gathering for Information Technology projects
  • Mapped existing processes and developed future state design
  • Ensured accuracy of system output based on compliance, customer service, and contractual issues
  • Responsible for managing project teams brought together to work special projects for the company
  • Coordination and recommendation of all acquisitions and conversion process, on-site and in-house
  • Conduct interviews with lenders and complete extensive loan examination

ConfidentialIndianapolis, IN
Assistant Branch ManagerApril 1993 to April 1996

  • Assigned and managed the activities for a staff of seven Bank Tellers within the Retail Branch
  • Assisted in the evaluation and development of Bank Tellers and resolved customer problems
  • Worked in a multi-task oriented setting that required excellent organizational and leadership skills
  • Successfully ran branch as acting manager for 9 months after the branch manager resigned unexpectedly. Exceed established sales goals and lead region in sales for 6 of the 9 months.

Education and Training

BS Business/Finance

Certified Six Sigma Green Belt,

Computer Skills

  • MS Office Suite
  • MS Project
  • MS Visio
  • Google Analytics
  • Google Adwords
  • SEO Power Suite