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Project Manager Resume

SUMMARY

  • Experienced Project Manager and Quality Assurance Software Analyst with diverse industry experience in healthcare software, customer support, Agile/Scrum software development stages, Jira, Microsoft Test Manager, Team Foundation Server and Salesforce.
  • Experienced in Visual Studio Ultimate, Selenium, Confluence, TestRail, Chrome Postman Plugin, API testing, SQL, etc. 
  • Professional expertise includes systems applications and development/maintenance of complex and critical healthcare and marketing software.

TECHNICAL SKILLS

  • Strong analytical skills
  • Structured query language (SQL)
  • Project Management
  • GUI and tools
  • Strong collaborative skills
  • Document management
  • Capacity & scalability planning
  • Quality assurance testing
  • Excellent problem - solving skills
  • Customer needs assessment
  • Storyboarding
  • SDLC
  • Protection & risk assessment
  • Mobile, Web, & desktop application development
  • iOS & Android application development
  • Technical help desk experience

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

  • Prepared and presented technical proposals for clients.
  • Led design presentations to product management team of 5.
  • Troubleshooted and resolved web application issues escalated from customer support and other departments.
  • Developed IT strategic vision and drove key departmental objectives.
  • Developed web-site mock-ups for clients to ensure quality control and client satisfaction before project development phase.
  • Developed and managed project plans while providing status updates to management

Quality Assurance

Confidential

Responsibilities:

  • Created and executed detail automation and manual test script.
  • Analyzed system user experience andcommunicated system enhancement and issues to management.
  • Collaborated with Agile/Scrum team for complete development software life cycle.
  • Supported in resolving client issues and reduce patient safety issues within healthcare software.

Technical Support customer service Analyst

Confidential

Responsibilities:

  • Supported over 800 hospitals using healthcare software in Patient Accounting and Clinical Applications.
  • Created and documented customer tickets for escalation.
  • Troubleshooted and fixed customer issues with software.
  • Trained employees of customer service and ticket resolution.

Accountant and insurance specialist

Confidential

Responsibilities:

  • Executed accounts receivable reporting enhancements and reconciliation procedures.
  • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Addressed and resolved non-routine, complex and unexpected variances.
  • Worked with management to document and offset unusual expense variances in their respective areas.
  • Assisted in the creation of vendor contracts for outside vendors.
  • Determined best short- and long-term tracking methodology. Maintained confidential information, such as pay rates, bonus targets and pay grades.

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