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Project Manager And Sap Technical Manager Resume

SUMMARY

  • Information Technology (IT) Professional with over twenty years of successful experience - encompassing Program Management, Global Project Management,
  • Quality Assurance Project Management, Change Management, Business Analysis, IT Management, and Computer Programming. Experienced in full software development life-cycle projects (SDLC) and object oriented analysis/design (OOD).
  • Areas of concentration have been Project Management Office (PMO), Customer Relationship Management (CRM), IT Applications Management, Web-Based Application Development, and Computer Programming.
  • Applications were developed for telecommunications, auto insurance, health insurance, health care administration, textile, financial (banking, payments, forecasting, and reporting), and manufacturing.
  • Throughout my career, I have communicated and worked effectively with all levels of management, development, technical support, vendors, off shore, global and outsourcing companies.

TECHNICAL SKILLS

  • Provided global project management for custom projects from project initiation through requirements and analysis, design, development, testing, implementation and post implementation support.
  • Worked with Project Managers across functional areas to map PMO processes to business requirements.
  • Developed Implemented and identified Change Management Methodologies and strategies; established cultural change and monitored efficacy of changes as well as facilitated training within organizations on Change Management Methodology and Procedures.
  • Managed vendors, off shore and outsourcing companies as part of integrated system design for many projects.
  • Successfully managed several global, SAP, .Net, and many more projects
  • In Telecommunications, successfully managed Application Project Managers for 21 business units, to develop a new Location Based infrastructure and Social Networking products. This application processes serval million transactions (data records) per hour Confidential a minimum.
  • In Healthcare, successfully managed the creation of various healthcare systems. Worked with architects to design a SeeBeyond Infrastructure to be utilized by the entire company and subsidiaries and has the capability of processing trillions of records from multiple, different data computer platforms.
  • In Banking, successfully managed several projects within the United States and Globally
  • In Finance, successfully managed numerous IT systems which processed millions of transactions daily and dispersed payments, forecasted clients’ future liability (with 99.9% accuracy), provided reporting and converted clients’ databases.
  • Successfully managed Year 2000 Conversion (Y2K) for a major corporation. Project was delivered ahead of schedule and under budget.
  • In numerous industries, managed the creation, modification, and rewrite ecommerce systems.
  • Performed the following tasks to complete full scope of work required to implement various products/projects.
  • Managed supplier and IT resources through phases of the CMMI Outsourced Supplier Model
  • Critical path and Gap analysis
  • Resource leveling and analysis
  • Project Budget Management
  • Work breakdown structure (WBS) development
  • WBS scope/cost/schedule analysis
  • Prepared & presented internal department briefings

Confidential

Project Manager and SAP Technical Manager

Responsibilities:

  • Managed all activities for multiple Financial global projects as either a Senior Financial Applications Project Manager, SAP Project Manager, and/or SAP Applications Manager
  • Managed Global Cross Functional Teams to meet projects’ objectives (i.e. United States, China, Japan, Argentina, Caribbean, Puerto, El Salvador, Costa Rico, Honduras, Brazil, Vietnam, Nanjing, Thailand, China, Hong Kong, Ireland, Philippines, South Africa, Australia, etc …)
  • Managed Information Technology activities including Production Support for Eight different SAP Modules
  • Managed the migration and virtual move of Maidenform’s entire SAP Application to Confidential Corporate environment
  • Managed the archival of all data and decommissioning of Maidenform’s SAP system post migration
  • Managed the creation of a new Financial Planning Application which utilized the Hyperion Tool
  • Managed the migration of Financial Hyperion Application to the CLOUD
  • Managed the integration, migration of all data, training and roll-out activities of the Blackline Third-Party Software tool into Hanesbrand Global Corporate Infrastructure
  • Worked with business owners, Vice Presidents, IT managers, Cross-Functional teams, and Third-Party Vendors to make sure project scope aligned well with the overall Project Objectives, and Business Requirements
  • Liaison between the International Business Community, Information Technology, and numerous teams defining and validating projects’ objectives, requirements, and system expectations
  • Managed project to create new Auditing Tool using Scrum Project Management Methodology
  • Defined and communicated critical success factors, assumptions, risks, and issues to all levels of management
  • Communicated status reports to all levels of management and key stakeholders across the organization
  • Created and maintained Project Plans, Schedules, Budgets, Issues and Risks Logs and various other documentation
  • Communicated Project Status, Changes Requested, Risks, Issues and Resolutions, Slipped Tasks, Missed Tasks, Milestones, and other information as needed to all levels of management.
  • Managed and tracked Quality Assurance tasks utilizing JIRA.
  • Utilized PMI Project Management Principles and Methodology
  • Managed and tracked day-to-day issue resolution employing corrective actions, and determining the impact of issues and risks on scope

Confidential

Global Project Manager

Responsibilities:

  • Managed all activities for multi-million dollar global project
  • Managed Cross Functional Teams located in several different countries to meet projects’ objectives
  • Worked with business owners, Vice Presidents, IT managers, and Cross-Functional teams to make sure project scope aligned well with the overall Project Objectives, and Business Requirements
  • Liaison between the International Business Community, Information Technology, and numerous teams defining and validating projects’ objectives, requirements, and system expectations
  • Lead Project Manager for approximately 10 Information Technology (IT) Application Teams. Responsibilities included managing Change Management activities associated with the creation and roll-out of new Global Financial Services for Confidential Fargo International clients. Developed Communications, Change Management Strategies and Mitigation Plans; identified stakeholders, determined project’s potential organizational impacts, and developed strategies for generating stakeholder awareness and buy-in. Organized change workshops and enrolled project team members as change agents. Facilitated and participated in process workshops and documented change impacts.
  • Defined and communicated critical success factors, assumptions, risks, and issues to all levels of management
  • Published and presented daily and weekly status reports to all levels of management and key stakeholders across the organization
  • Created and maintained Project Plans, Schedules, and various other documentation
  • Communicated Project Status, Changes Requested, Risks, Issues and Resolutions, Slipped Tasks, Missed Tasks, Milestones, and other information as needed to all levels of management.
  • Utilized PMI Project Management Principles and Methodology
  • Managed and tracked day-to-day issue resolution employing corrective actions, and determining the impact of issues and risks on scope
  • Managed Quality Assurance activities for multi-million dollar projects which encompass the merger of Wachovia and Confidential Fargo Banks computer systems.
  • Managed Cross Functional Quality Assurance Teams in different locations across the United States to meet projects’ objectives
  • Managed testing activities for several teams and external vendors across several different applications and computer platforms.
  • Worked with business owners, IT managers, and Cross-Functional teams to make sure testing scopes align with the overall Project Scope, Objectives, and Business Requirements
  • Monitored project quality of services, deliverables and content within budget
  • Ensured all Change Request were incorporated into the final Testing Scope, Plans and Scripts for each project
  • Monitored the progression and completion of Change Request of other projects with shared Interdependencies
  • Communicated with Project Stakeholder, application owners, and senior management to ensure formal approval had been received
  • Defined and communicated critical success factors, assumptions, risks, and issues to all levels of management
  • Liaison between the business community, Information Technology, and various Quality Assurance Teams validating projects’ scope, requirements, and system expectations
  • Published and presented daily and weekly status reports to all levels of management and key stakeholders across the organization
  • Facilitated JAD Sessions to validate conceptual business models used to validate System’s rewrites and modifications
  • Created Quality Assurance Test Plans, Scripts, Script Tracking Documentation and results on regular bases
  • Created and tracked projects’ schedules, communicating project status, risks, issues and resolutions, slipped tasks, missed tasks, milestones, and other information as needed to all levels of management.
  • Utilized PMI project management principles and methodology to plan, organize and control project execution in the SDLC whenever possible; however, for fast tracked projects a more Agile approach was utilized.
  • Managed and tracked day-to-day Changes, Issue and Resolutions employing corrective actions, and determining the impact and risks on scope

Confidential

Senior Project Manager

Responsibilities:

  • Managed the redesign of a new Sales Ecommerce System utilizing Scrum
  • Managed Scope, Change Management Requests, Project Risks, and Issues.
  • Created, maintained, and tracked project plan, schedule, budget, risks, issues, etc.; identified, analyzed, and mitigated variances.
  • Managed schedules, milestones and resources required to meet project objectives.
  • Monitored project financials, quality of services, deliverables and content within the proposed budget.
  • Owned Change Management and Communications activities for Project Teams. Facilitated Change Management Workshops, prepared communications, measured change readiness, and supported workforce transition and user adoption.
  • Published and presented weekly and monthly status reports including budget analysis to all levels of management and key stakeholders
  • Facilitated analysis and design JADs to validate conceptual models of the Sales and Financial System’s rewrite

Confidential

Senior Lead Program/Project Manager

Responsibilities:

  • Managed several projects up to approximately $3M
  • Managed the creation of Confidential  new Social Network, Social Network’s Infrastructure, and new Social Networking Products which included external vendor’s creation of proprietary hardware and software, and implementation into Confidential NEW Architectural Infrastructure for both the corporation and all 21 business lines
  • Managed million dollar redesign of Ecommerce System
  • Worked with Senior Management and Corporate Attorneys to develop and implement new corporate Social Networking policies and standards for Confidential
  • Managed IT Application Project Managers, IT Infrastructure Project Managers, Architects, QA Managers, IT Application Teams, vendors and outsourcing resources in various parts of the world through all phases of Confidential PMO Methodology to ensure adherence to Confidential standards, procedures, project timing, budget and overall customer satisfaction.
  • Worked as Application Project Manager for many projects
  • Coordinated the definition of the overall project scope, Change Management, Secured resources, and published and presented weekly and monthly status reports to all levels of the organization.
  • Conducted analysis and design JADs to validate clients conceptual models
  • Created and maintained project budgets, secured project funds, and managed the distribution of funds by approving/disapproving budgets for each impacted IT application.
  • Created, maintained, and tracked project plans, schedules, budget, risks, issues, etc.; identified, analyzed, and mitigated variances.
  • Managed Change Request for the entire Social Networking Program through Confidential  Shared Services System which included ensuring all Change Requests were submitted by the requestors in a timely manner, monitoring the progression of all request in their system to make sure all impacted applications provided necessary details and impacts. Once Change Request were approved, provided workshops to engage all impacted teams to ensure accurate and consistent communication, documentation, and training was provided.

Confidential

Senior Project Manager

Responsibilities:

  • Managed a multi-million dollar web-based project which automated a process to request, cleanse, and receive data from a third party vendor used to grant customer discounts.
  • PMI Project Management Principles and Methodologies were used to plan, organize and control project execution in the SDLC.
  • Managed a Cross Functional team to meet the objectives of this project.
  • Monitored project financials, quality of services, deliverables and content within the proposed budget.
  • Identified and negotiated schedules, milestones and resources required to meet project objectives.
  • Prepared cost estimates, project plan, project schedule, created detailed work plans, delegated assignments, and monitored performance/quality.
  • Managed Change Management Requests, Project Risks, and Issues identified collected and tracked.
  • Managed multiple project teams and coordinated with clients and their team through the project life cycle.
  • Conducted JAD sessions to validate customer and user interface requirements
  • Provided weekly project updates and budget analysis to sponsors and key stakeholders
  • Setup and maintained MS SharePoint Sites to manage PMO portfolio content and communications.

Confidential

Senior Business Analyst/QA Team Lead

Responsibilities:

  • Managed and scheduled testing activities for a Self-Service Pension and Benefits System.
  • Conducted Joint Application Development (JAD) sessions to validate client’s pension administration requirements and Rational Rose Use Cases
  • Performed GAP Analysis to confirm all requirements were complete.
  • Liaison between the business, QA, and technical team to resolve issues.
  • Created and modified requirements, detail specification, workflow analysis, test cases, and test plans.
  • Tracked the completion of tasks for QA team members reporting status to management on a weekly basis.
  • Tested web based applications on web based platform.
  • Wrote and distributed system release notes and procedures to team located in different states.
  • Managed system defects through “Test Track” Defect Tracking System.
  • Managed and tracked day-to-day issue resolution employing corrective actions, and determining the impact of issues and risks on scope.
  • Responsibilities included training the user community on the new system.

Confidential

Senior Project Manager

Responsibilities:

  • Managed multiple projects; however, one of the larger projects included the extraction, transformation, and integration of millions of data records received from external vendors into a new corporate data warehouse. The data received satisfied multiple corporate billing and reporting requirements as well as provided data needed for GUI applications.
  • Managed the development of an automated system which extracts, cleanses, transfers, stages, and loads data into a normalized Data Warehouse.
  • Managed the revision of project goals, scope, plan, and requirements when major changes in the technical platform were introduced.
  • Worked with business owners, IT managers, external vendors, and a cross-functional development team to make sure project scope, objectives, requirements, critical success factors, assumptions, risks, and deliverables were clearly defined and documented.
  • Created a detailed project plan identifying all tasks, milestones, critical path, inter-departmental links and dependencies.
  • Created Process Flow documents of the entire project to make sure all corporate divisions and departments clearly understood inter-dependencies between all departments.
  • Managed the project plan, project schedules, milestones, critical paths, resource requirements and constraints, budget, and the Change Management Process. Tracked to the project plan communicating project status, risks, issues and resolutions, slipped tasks, missed tasks, milestones, budget, and other information as needed to all levels of management. Responsibility also included impact analysis and resolutions.

Confidential

Project Manager

Responsibilities:

  • Managed a multi-million dollar project which included the development of a new web-based health care Demographic Benchmarking System which extracts, cleanse, transfer, stage, and load hospital data to a normalized Data Warehouse.
  • Utilized PMI project management principles and methodology to plan, organize and control project execution in the SDLC.
  • Managed the deployment of new software and hardware which processed millions of records daily. (i.e. Netezzia, Ab Initio, RedBrick, Arcplan, and Microsoft Fujitisu Servers).
  • Managed cross functional team; worked with business owners, IT managers, and a cross-functional team to make sure project scope, objectives, requirements, changes, critical success factors, assumptions, risks, and deliverables were clearly defined and documented.
  • Created Process Flow documentation to make sure all corporate divisions and departments clearly understood inter-dependencies between all departments.
  • Created and managed project plan, project schedules, milestone, critical path, resource requirements and constraints, and the Change Management Process.
  • Tracked to the project plan communicating project status, risks, issues and resolutions, slipped tasks, missed tasks, milestones, and other information as needed to all levels of management.

Confidential

Senior Project Manager/Business Analyst

Responsibilities:

  • Managed the re-write of company’s Sales System. This project required re-engineering of the company’s processes and procedures. Also required installation of new hardware, software, and building customized applications.
  • PMI Project Management Principles and Methodology used from inception through implementation of this project.
  • Evaluated initial business and system processes, performed process improvement analysis, and conducted business re-engineering sessions with management and the technical team. Created Cost Benefit Analysis and gathered detail requirements of all new processes documenting estimated cost
  • Conducted Joint Application Development (JAD) analysis to validate client’s requirements and team’s design.
  • Implemented formal Change Management Policies and Procedures.
  • Negotiated with business management to identify and control scope, cost, and schedule for this project.
  • Created cost estimates, project plan and schedules; created detail work plans, delegated assignments, and monitored performance and quality.
  • Created Scope Document, Business Requirements, Technical Requirements, Test Plans, etc. whatever needed to make my teams successful
  • Provided project status to sponsors and key stakeholders on a weekly basis.

Confidential

Senior Project Manager

Responsibilities:

  • Managed multiple projects; the largest project was a System Integration Project that provided client’s manufacturing facilities the ability to produce a more diverse line of products Confidential each manufacturing facility.
  • Implemented a Formal Project Management Process for the organization using PMI’s Methodology; also created and implemented formal Change Management Policies and Procedures.
  • Managed cross functional teams located in different states
  • Conducted JADs to validate client’s conceptual model for textile manufacturing environment.
  • Analyzed business practices and discovered major system flaw which underreported inventory levels Confidential the manufacturing facilities; as a result, manufacturing facilities were closed for two weeks due to high inventory levels.
  • Created and tracked Project Plan, schedule, budget, risks, issues, milestones, etc.
  • Created Scope Document, Business Requirements, Test Plans, etc. whatever needed to make my team successful
  • Reported project status to all levels of management on a weekly basis.

Confidential

Senior Project Manager

Responsibilities:

  • Managed a numerous projects. The largest project managed was the Corporate Year 2000 Project (technical and business). This project’s budget was more than 5 Million dollars. It involved the enhancement, modification, and conversion of all (six) Inmar companies.
  • Managed cross-functional team with as many as 77 employees
  • Worked with business and key stake holders to define and develop the overall project scope, objectives, and requirements
  • Created and or managed the project plan, schedule, resources, budget, changes, issues, risk, critical paths, etc… for all Inmar companies.
  • Conducted weekly and monthly status meetings with cross-functional teams and business owners, and senior management.
  • Made formal presentations to clients, potential clients, competitors, lawyers, and auditors.
  • Provided mentoring and guidance to selected team members to prepare them for project management roles.
  • Created SQL and RPG programs as needed.

Confidential

Technical Team Leader/Application Development Manager

Responsibilities:

  • Managed United States and Canadian IT applications (Payments, Reporting, Conversions, and Forecasting Systems), managed programmers, developed code, and performed project management duties (initial years in a non-structured environment, however, later years in a very structured environment)
  • Managed United States and Canadian Financial/Payment Systems which distributed over $30M in payments per week. Managed the distribution of more than $30 million in payments each week; all payments were made on time.
  • Managed internal, external, and outsourcing resources directly with responsibility of mentoring, hiring, firing, performance reviews, etc.
  • Served as a “hands on” Project Leader/Application Development Manager by designing, programming, testing, and implementing several applications in RPG, CLP, and SQL.
  • Managed new development, modifications, changes, and maintenance for more than five AS/400s in the United States and more than 30 AS400s in Mexico. These systems processed several millions/trillions records per day/week.
  • Designed and created an automated data conversation process which reduced data conversation labor requirements by 90 percent.
  • Re-engineered the geographical reporting systems, increasing CMS’s revenues by $250,000 within a 12-month period.
  • Reduced returned mail by 75% through revision in established mailing system that also gave company options to save on bulk mailing.
  • Implemented modifications to company’s verification system that decreased labor requirements by 30%.
  • Enhanced an electronic upload and download process that decreased turnaround on data transmissions and exchanges from 14 days to 24 hours.
  • Redesigned Data Management Systems, decreasing labor cost by 50%.
  • Created and tracked project plans, schedules, issues, risks, critical paths, etc.
  • Created Scope Document, Business Requirements, Technical Requirements, Test Plans, etc. whatever needed to make my teams successful

Confidential

Computer Programmer/Analyst

Responsibilities:

  • Senior Computer Analyst of internal IT applications
  • Designed, developed, tested, and implemented IT reporting and payments applications.
  • Created and Implemented a customized Change Management Process
  • Trained users on new and modified application functionalities.
  • Created “Misredemption” Reporting System which provided thousands of dollars in revenue for CMS.
  • Created Sales Reporting System that provided incremental income for CMS and gave senior management an analysis tool to determine top producers.
  • Modified company’s data conversion processes which significantly reduced personnel overtime.
  • Traveled with the corporate sales team as the conversation’s IT subject matter expert (SME).
  • Performed system analysis of external client’s systems prior to data conversion
  • Conducted formal presentations to external and prospective clients with responsibility for sales

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