SUMMARY:

• Over 17 years of management and technical experience in the IT industry.
• Diverse background includes project and program management, operations management, enterprise architecture, network administration, systems administration, application development, systems integration, wired and wireless network design - analysis-engineering, RF engineering, installation and maintenance, video monitoring, training, escalation support, research and development.
• Excellent written and verbal communication skills.
• Ability to interface effectively with technical and non-technical customers, resources, management and executives.
• I believe my experience, dedication, and creative problem solving skills, along with the ability to spot potential problems before they occur, have allowed me to consistently prove I can be a valuable addition to any team.

TECHNICAL SKILLS SUMMARY AND KEYWORDS:

Data Center & Enterprise: Cisco IOS, Unity, WCS, Works, F5, Bluecoat, Air Magnet, Ekahau, Solarwinds, Nagios, Zabbix, Zenoss, Asterisk, Citrix, Active Directory, Java, SQL, Oracle, VM Ware, Nexus, Windows/Unix/Linux Servers, Exchange, LDAP, DNS, DHCP, RDP, SSH, Telnet, IIS, HTML, Cloud Computing, Web development, proprietary OS and Application development, Teradata, Data Warehousing, QuickBooks, Sugar, CSR, ITIL, HPSM, CMDB, Clarity, Version One, Phased, Waterfall, Agile, Kanban, SCRUM

Desktop Technologies: Windows XP/VISTA/7/8/Server, Mac OSX, Linux, Unix, CAD, Microsoft Word, Excel, Visio, Project, Power Point, SharePoint, Internet Explorer, Mozilla Firefox, Opera, Chrome

Network Technologies: Cisco, Juniper, Nortel, F5, Checkpoint, Bluecoat, routers, switches, MPLS, Fast Ethernet, GigE, Fibre Channel, SONET, VOIP, WLAN, RAN, WAN, LAN, T1, DS3, OC3, WiMAX, 802.11a,b,g,n,ac,ad, 12GHz, 18GHz, 900MHz, AMR, CDMA, TCP/IP, VLAN, RIP, RIPv2, OSPF, EIGRP, BGP, HSRP, STP, PPoE, Frame-relay, MPLS,VPN, ACL, NAT, PAT, SAN, NAS, XML, Video Monitoring, IPTV, A/V, HD, MP, Alvarion, Anritsu, Aruba, Axis, Bridgewave, Ceragon, Motorola, Proxim, Solectek, Trango, Tropos, Wavelink, Point to point, point to multi-point, mesh, campus, metro, rural

PROFESSIONAL EXPERIENCE DETAIL:

Confidential

Senior Project Manager

Responsibilities:

• Responsibilities included project/program management, network resource management and coordination, project schedules, procurement, documentation, high level designs, insuring adherence to architecture standards, company standards, policies and security policies for up to 15 simultaneous Phased or Agile enterprise projects.
• Daily activities included gathering project business and system requirements, requesting/booking project resources, reviewing projects to confirm adherence to policies, working closely with customers, project engineers and network engineers to develop solutions that meet the requirements and align with Confidential and Confidential Architecture standards, managing resources and project budgets, status reports, obtaining director or VP approvals for changes and policy exceptions, change management, obtaining estimates and procuring hardware/software and labor required for projects, assisting team members as needed.
• Attended weekly review calls and presented high level and technical designs to architecture and network review boards.
• Mentored team members and worked with other program managers and delivery leads to remove “roadblocks”
• Developed Agile teams and processes for various LOB programs during Confidential ’s transition from Phased to Agile methodology, trained resources/team members accordingly.
• Acted as product owner for Confidential products and services.
• Coordinated network resources to develop project tasks and address issues, assign appropriate resources, develop and execute plans to complete tasks and resolve issues for Data Networking, Routing/Switching, Network Security, Wireless, XML, DNS, DHCP, Load Balancing, Application Profiling, Capacity Analysis, Proxy and Voice platforms.
• Hosted regular team meetings, attended training and tech sessions to keep current on both Confidential and Confidential company policies, procedures, technology and security standards.
• Managed network based projects to support various LOBs, include design and build data centers and call centers, migrate existing systems and circuits, design, build and upgrade various IT systems, data warehousing, develop and deploy new applications or versions, systems integration, network integration, integration of newly acquired companies’ networks and applications.

Confidential

IT Project Manager

Responsibilities:

• Responsibilities included all aspects of planning, management and documentation for up to 15 simultaneous Phased or Agile enterprise projects, resource management and coordination, project schedules, procurement, documentation, obtaining management and VP approvals, insuring adherence to architecture, industry standards, company policies and security policies.
• Daily activities included gathering project business and system requirements, business system analysis, reviewing projects to confirm adherence to policies, working closely with project engineers to develop solutions that meet the requirements, determining project resource needs, booking resources to projects, managing resources and project budget, status reports, obtaining VP approvals for changes and policy exceptions, coordinating changes, obtaining estimates and procuring hardware/software and labor required for projects, assisting team members as needed.
• Coordinated resources to develop project tasks and address issues, assign appropriate resources, develop and execute plans to complete tasks and resolve issues.
• Attended weekly review calls and presented high level and technical designs to architecture and network review boards.
• Mentored team members and worked with other program managers and delivery leads to remove “roadblocks”
• Hosted regular team meetings, attended training and tech sessions to keep current on company policies, procedures, technology and security standards.
• Lead IT infrastructure and software based projects to support various LOBs, include design and build data centers and call centers, migrate existing systems and circuits, design, build and upgrade various IT systems, data warehousing, develop and deploy new applications or versions, systems integration, network integration, integration of newly acquired companies’ networks and applications.

Confidential

Sr. Design Engineer

Responsibilities:

• Responsibilities included management/coordination of 10-20 simultaneous local, national and international wireless deployment projects. Projects included site surveys, designs, budgets, estimates, vendor management, FCC licensing, county and city permitting, infrastructure and application development, improving network performance (LANs supported 5-500 end users and WAN supported 12,000 end users), upgrading open source and proprietary systems to industry standard enterprise systems including Cisco: routers and switches, LWAPs, Controllers, VOIP - Unified Communications Manager(Unity), ONSSI/IQEye: mega-pixel video monitoring, MPLS implementation to support multiple platforms and complex network/system integrations.
• Daily activities involved pre/post sales engineering including the site survey, design, analysis, installation, implementation, integration, configuration, and maintenance of fiber optic, wired and wireless data, voice and video technologies for campus, citywide, nationwide and international mission critical deployments, network and project documentation including physical and logical diagrams, spectrum analysis, link budgets, BOMs, and ROI projections, employee evaluations, defining requirements and recommending/approving equipment purchases (including price negotiation with vendors).
• Acted as product owner for all products and services.
• Developed advanced reporting and recommend business advancements through network trends.
• Research for high impact technical projects and Intellectual Property research and development.
• Increased network coverage and reliability by developing new standards, processes and procedures.
• Developed training materials and trained new and advancing employees as well as contractors.
• Developed new LOB and revenue streams.

Confidential

Network Operations Manager

Responsibilities:

• Managed all operations in NWFL and supported other national and international markets.
• Managed NOC and IT teams of 5-10 escalation support and system administrator personnel, and 5-10 installation and maintenance technicians, conducted interviews and approved or denied hiring.
• Provided NOC Level I, II, and III remote support for clients and technicians, network and systems administration, evaluated the performance of the NOC, Service, and IT departments staff.
• Developed network and application monitoring standards - evaluated and implemented various open source and enterprise monitoring systems including Solarwinds, Nagios, Zabbix, and Zenoss, Cacti and Cisco WCS.
• Improved overall network uptime significantly by revising standards, processes and procedures
• Identified opportunities for expansion of network coverage and customer base (effectively doubling revenue each year).
• Audited network for security and revenue optimization.
• Recommended approval or denial of projects based on cost vs. ROI
• Worked closely with engineering to develop proprietary software and hardware, design standards and procedures.
• Handled all server and application requirements and general office IT for the NWFL office.

Confidential

Sr. Technician

Responsibilities:

• Daily activities included designing systems and solutions, installation, configuration, and troubleshooting various hardware and software technologies including Cisco, VOIP, PBX, home network, Wi-Fi, CATV, CCTV, security, satellite, home automation, pro audio, home theater, video conferencing.
• Other tasks involved the assessment and projection of technical costs, negotiation of business contracts, and vendor management.

Confidential

Foreman/Field Engineer

Responsibilities:

• Responsible for the assessment and recommendations of project costs to expand business revenue.
• Responsible for installation and implementation of mission critical Voice/Data network infrastructure, vendor management and construction contractor management (up to 5 contractors at a time, each of which had 3-5 employees).
• Additional roles included client relations management (100+ clients), performance reviews and providing escalation support for multiple vendors.