SUMMARY:

• To provide publications support as senior or lead technical writer.
• Duties would include: assessing documentation needs for a product or service; developing a project plan to produce the necessary documentation on time and to budget; coordinating the activities of other resources (writers, editors, designers, printing vendors) to complete the project, and producing written content that targets the intended audience.
• Strong, demonstrated abilities in project conception, implementation, and timely completion.
• Excellent communication and problem - solving skills. Frequent interaction with various departments to produce product documentation that is well designed and technically accurate.

COMPUTER SKILLS:

Working knowledge of: PC-compatible and Macintosh computers.

Software skills include: Adobe products FrameMaker, RoboHelp, Acrobat, Photoshop, Captivate. Microsoft Office Suite Word, PowerPoint, Excel, InDesign, Visio, and Project. Also Camtasia, Dreamweaver, and various HTML editors, FTP programs, and graphic editors.

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

• Created the company’s first published user manual for flagship product.
• Developed suite of user manuals, quick reference guides, software integration guides, and help files for subsequent versions of flagship instrument, software suite, and product systems.
• Overhauled existing manuals and help system; added localized help; configured the company's first software kit (customized packaging to include printed manuals and software disks).
• Managed contract writers, editor, and print and packaging vendors.
• Managed company-wide project to centralize existing technical knowledge onto the intranet for easier accessibility to customer documentation, training material, field service procedures, engineering specs, marketing collateral, and customer statistics.
• Conducted project team meetings and maintained project website with meeting results, project schedules, and supporting project documents.

Documentation and Packaging

Confidential

Responsibilities:

• Designed and standardized set of documentation for four product lines: User manuals (hardware and/or software manuals), quick reference guides, and help files.
• Developed 4-manual set (from administrator to translator audiences) and delivered in print and on CD (PDF); developed online help and integrated localized help.
• Configured company's first software kit; customized packaging to accommodate manuals and software disks.
• Assessed documentation needs (e.g., user manuals, quick reference flipchart, chemistry guides, release notes, customer letters, and final packaging); managed activities of contract writers, graphic designers, photographers, and print and packaging vendors to develop and deliver final manual set.

Confidential

Responsibilities:

• reorganized reference document file into separate, manageable files; created alternative master document (writer did not want to use Microsoft Word's master document function) for table of contents and index; developed Microsoft Word template for in-house writers; resolved file size and indexing issues.
• Replaced existing FrameMaker template; significantly reduced overall document file size by replacing existing graphics with compressed, web-ready graphics (no reduction in resolution quality).
• Replaced basic HTML help system with RoboHTML help to improve appearance and add more functionality.
• Worked with help consultant and localization manager to integrate localized help text into new help system.

Technical Support

Confidential

Responsibilities:

• Provided in-house support in Microsoft Office products, Photoshop, Adobe Acrobat, and Camtasia.
• Assisted and supported new writer in Marketing.
• Provided publications and software support to Engineering and Marketing.
• Provided product and computer support to Customer Support group, MarketingTraining, Instrument QA, and Purchasing.
• Responded to in-house and customer inquiries in all areas of hardware and software.