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Technical Program Manager Resume

Columbia, MD

OBJECTIVE:

Highly motivated individual with 10+ years of experience in the IT industry looking to secure employment as a Computer Network Technician.

SUMMARY:

  • 10 years of cross - platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.
  • Superior troubleshooting and technical support abilities with migrations, network connectivity, and security.
  • Develop exceptional relationships with co-workers, management and end users.
  • Excellent communication and problem solving skills.

TECHNICAL SKILLS:

Hardware: Windows workstations, miscellaneous PC hardware, SATA hard drives, Solid State Drives, Printers

Software: MS Office/Visio/Project/Access, Wire-Shark, Matlab Simulink, Bulk Extractor (Forensic Data Recovery)

Operating Systems: Windows XP/Vista/7/10, Windows Server 2003/2008/2012 , Linux (Ubuntu/Kali/Debian)

Networking: Ethernet 802.3, TCP/IP, DHCP, DNS, ARP, FTP, switches, routers, cabling, SMTP, POP3, NAT, VPN, VLAN, RIP, Ethernet 802.11, LAN/WAN

Languages: C++

WORK EXPERIENCE:

Confidential, Columbia, MD

Technical Program Manager

Responsibilities:

  • Administered Microsoft Windows Server 2008 (Active Directory), Microsoft workstations & laptops, and network security devices for 150 users.
  • Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.
  • Supported all levels of hardware and software systems for 150 workstations, 30 laptops and printers.
  • Responsible for e-mail system and Internet Information Server, meeting employee and customer needs 24/7.
  • Managed all new install projects for servers, switches, and other network resources.
  • Created, updated and maintained Change and Configuration Management Document to reflect any new hardware changes/additions.
  • Developed and updated documentation, appraising users and administrators of vital information.
  • Created user manuals and provided technical support sessions for new employees.
  • Administrated and maintained environment security. Involved with administering security alerts to staff and weekly data backups.
  • Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.

Program Management

Confidential

Responsibilities:

  • Conducted class-room style training globally for over 250 Confidential technical staff and Confidential consultants on using the Web-tool resulting in improved collaboration between groups.
  • Provided Quality Assurance (QA) review of all Consultant and SME deliverables to ensure project requirements were successfully executed.
  • Managed the execution of $9M which covered all consultant allowances.
  • Managed the completion of technical proposals resulting in a $15M worth of new business. Highlights:
  • Led proposal teams of up to 8 people resulting in synergies across various expertise to create winning proposals.
  • Led strategic planning meetings to set project dead-lines, and identify & assign tasks
  • Managed proposal budget to ensure that total expenditures were within 5% of potential income.

Confidential, Columbia, MD

Technical Support

Responsibilities:

  • Provided Tier I & II technical support to staff of over 50 personnel in a Windows Server 2008 environment to resolve user issues with desktop applications.
  • Managed employee access control with Windows Active Directory.
  • Performed server maintenance and upgrades.
  • Troubleshot network connectivity, network printing and user access control.
  • Updated and maintained inventory control of IT equipment.
  • Completed company-wide installation and configuration of new computer hardware/software.
  • Managed design, implementation and maintenance of payroll software. Highlights:
  • Led meetings with internal users to identify requirements.
  • Analyzed vendor options and selected the optimal solution.
  • Set project milestones and deadlines and ensured that deliverables were met within set timeline.
  • Ensured successful integration and conversion of legacy data with new software.
  • Performed technical troubleshooting after implementation.

Confidential, Washington, DC

Systems Technician

Responsibilities:

  • Administered Microsoft Windows Server 2003 (Active Directory), Microsoft workstations & laptops, and network security devices for over 300 users.
  • Pro-actively monitored customer trouble tickets to ensure quick resolution of user concerns.
  • Troubleshot network connectivity, network printing and user access control.
  • Configured and troubleshot VPN connections for employees working remotely.
  • Completed hardware repairs on damaged/malfunctioning workstations, laptops and printers.
  • Performed hands-on administration, monitoring, and troubleshooting of Local Area Network (LAN).
  • Updated and maintained inventory control of IT equipment, workstations, laptops, Printers and Phones.

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