Technical Program Manager Resume Columbia, MD - Hire IT People

OBJECTIVE:

Highly motivated individual with 10+ years of experience in the IT industry looking to secure employment as a Computer Network Technician.

SUMMARY:

10 years of cross - platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.
Superior troubleshooting and technical support abilities with migrations, network connectivity, and security.
Develop exceptional relationships with co-workers, management and end users.
Excellent communication and problem solving skills.

TECHNICAL SKILLS:

Hardware: Windows workstations, miscellaneous PC hardware, SATA hard drives, Solid State Drives, Printers

Software: MS Office/Visio/Project/Access, Wire-Shark, Matlab Simulink, Bulk Extractor (Forensic Data Recovery)

Operating Systems: Windows XP/Vista/7/10, Windows Server 2003/2008/2012 , Linux (Ubuntu/Kali/Debian)

Networking: Ethernet 802.3, TCP/IP, DHCP, DNS, ARP, FTP, switches, routers, cabling, SMTP, POP3, NAT, VPN, VLAN, RIP, Ethernet 802.11, LAN/WAN

Languages: C++

WORK EXPERIENCE:

Confidential, Columbia, MD

Technical Program Manager

Responsibilities:

Administered Microsoft Windows Server 2008 (Active Directory), Microsoft workstations & laptops, and network security devices for 150 users.
Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.
Supported all levels of hardware and software systems for 150 workstations, 30 laptops and printers.
Responsible for e-mail system and Internet Information Server, meeting employee and customer needs 24/7.
Managed all new install projects for servers, switches, and other network resources.
Created, updated and maintained Change and Configuration Management Document to reflect any new hardware changes/additions.
Developed and updated documentation, appraising users and administrators of vital information.
Created user manuals and provided technical support sessions for new employees.
Administrated and maintained environment security. Involved with administering security alerts to staff and weekly data backups.
Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.

Program Management

Confidential

Responsibilities:

Conducted class-room style training globally for over 250 Confidential technical staff and Confidential consultants on using the Web-tool resulting in improved collaboration between groups.
Provided Quality Assurance (QA) review of all Consultant and SME deliverables to ensure project requirements were successfully executed.
Managed the execution of $9M which covered all consultant allowances.
Managed the completion of technical proposals resulting in a $15M worth of new business. Highlights:
Led proposal teams of up to 8 people resulting in synergies across various expertise to create winning proposals.
Led strategic planning meetings to set project dead-lines, and identify & assign tasks
Managed proposal budget to ensure that total expenditures were within 5% of potential income.

Confidential, Columbia, MD

Technical Support

Responsibilities:

Provided Tier I & II technical support to staff of over 50 personnel in a Windows Server 2008 environment to resolve user issues with desktop applications.
Managed employee access control with Windows Active Directory.
Performed server maintenance and upgrades.
Troubleshot network connectivity, network printing and user access control.
Updated and maintained inventory control of IT equipment.
Completed company-wide installation and configuration of new computer hardware/software.
Managed design, implementation and maintenance of payroll software. Highlights:
Led meetings with internal users to identify requirements.
Analyzed vendor options and selected the optimal solution.
Set project milestones and deadlines and ensured that deliverables were met within set timeline.
Ensured successful integration and conversion of legacy data with new software.
Performed technical troubleshooting after implementation.

Confidential, Washington, DC

Systems Technician

Responsibilities:

Administered Microsoft Windows Server 2003 (Active Directory), Microsoft workstations & laptops, and network security devices for over 300 users.
Pro-actively monitored customer trouble tickets to ensure quick resolution of user concerns.
Troubleshot network connectivity, network printing and user access control.
Configured and troubleshot VPN connections for employees working remotely.
Completed hardware repairs on damaged/malfunctioning workstations, laptops and printers.
Performed hands-on administration, monitoring, and troubleshooting of Local Area Network (LAN).
Updated and maintained inventory control of IT equipment, workstations, laptops, Printers and Phones.