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Project Manager Resume

Atlanta, GA

SUMMARY:

Experienced quality oriented professional with expertise in the ability to communicate clearly, concisely and effectively express ideas and information to individuals and groups in both oral and written forms. Possess leadership qualities including good business judgment and tactical leadership skills. Highly organized and detail oriented with a proven track record of solving problems quickly and efficiently.

TECHNICAL SKILLS:

MS Office including Word, Excel, PowerPoint, Outlook, and MS Project. Internet proficient. Experienced in, Business Objects, SAP, and Sales Force. Slight technical software and hardware skills including DOS, SQL, Windows OS Servers, and VMWare.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Project Manager

Responsibilities:

  • Provide account project management for release of medical record information services for major health plans.
  • Manage all aspects of relationship and primary point of contact for all communication with major health plan accounts ensuring the relationship is continuously improved through superior leadership, timely execution, and goal setting.
  • Work closed with sales to maintain client relations and generate new business.
  • Formed team to document all business processes to improve efficiency, effectiveness, and consistency throughout the team.

Confidential, Atlanta, GA

Strategic Account Manager

Responsibilities:

  • Problem solving account management providing sales support for complex hospital pharmacy customers to improve operational and financial performance by utilizing a software program for federal drug discount program.
  • Enhance relationships with existing customers by offering on - going attention to ensure customer satisfaction and retention.
  • Developed quick and demo/ guides.

Confidential, Atlanta, GA

Product Implementation

Responsibilities:

  • Hands-on project manager for installations of Confidential automated medication dispensing and image processing systems in hospitals with emphasis on project management and process improvement.
  • Led cross functional team achieving timely quality results.
  • Directed on-site integrated activities for hardware and software including testing, planning, implementation,, technical support, and go-live with the customer providing proactive and effective communication throughout the phases of the project.
  • Established, managed, and maintained customer service relationships to ensure a long term business partnership, a complete customer lifecycle.
  • Extensive customer interaction at the executive level.
  • Led SME team for monthly National Product Call.
  • Moderator including preparation, research, creating, and posting agenda and call notes.
  • Worked closely with Product Manager and various engineers and providing leadership to other implementation associates enabling me to serve as a resource and share learning experiences nationwide.
  • Mentor new hires to implementation team.
  • Successfully led a $6M project which was completed in record time and on schedule.
  • Co-presented at National Customer Service Meeting. ed for providing outstanding customer service at major accounts.
  • Led team community outreach activities including supporting needy families at Christmas and an orphanage in Haiti, and spend a day at local food bank.

Manager of Supplier Reports

Confidential

Responsibilities:

  • Oversaw a team responsible for providing reporting measurement and analysis of product and sales data for executive management and sales reps.
  • Provided coordination on product launches designed to educate sales teams on products that will bring the highest sales volume and profit margins to their territory while growing business.
  • Coordinated with management and suppliers to launch marketing programs by gathering integral product data and monitoring sales progress.
  • Targeted selected suppliers and closely followed sales trends.
  • Integral member of Sales Operation team that was able to reach goal of increasing sales $75M in a two year time frame.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

  • Managed and facilitated a process-reengineering project at the executive level for product delivery group.
  • Improved product delivery and developed a process to manage customer returned equipment.
  • Defined, documented, and implemented entire processes, which resulted improved reporting and tracing so that more equipment was recovered.
  • Served as coordinator and liaison for an outsourced warehouse resulting in improved working relationships.

Manager of Installation & Support

Confidential

Responsibilities:

  • Led and motivated a 16 member department consisting of three functional groups responsible for product and technical support.
  • Budgeted, planned, and devised action agendas to support department.
  • Conceived and developed a plan to reduce duplicate functions by streamlining 2 departments saving the company $250,000 yearly.

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