OBJECTIVE
To obtain employment in the business sector that would allow me to utilize my bachelor’s degree, my experience, and training at your company.

SKILLS AND EXPERIENCE
Cisco phones and Cisco Servers

• Citrix
• Microsoft Office Suites
• Microsoft C++
• Windows Operating System
• Mac Operating System
• Novell
• Microsoft Visual
• SIS and CIS applications

CAREER TRACK

Confidential, Carville, Lousiana
IT Specialist August 2012- Present
Responsible for installing and performing repairs to hardware, software, and peripheral equipment. Oversee the daily performance of the center\'s computer systems. Set up equipment for employee use, performing or ensuring proper installation of cable, switches, servers, operating systems, and appropriate software. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. Develop training materials and procedures, and/or train users in the proper use of hardware and software. Prepare evaluations of software or hardware, and recommend improvements or upgrades. Updated center\'s website. Set up computers to networks, set up wifi, and also worked with the center\'s VLAN and WAN. Setup and configure all Cisco phones and servers. Point of contact for the center.

Confidential,Louisiana
Instructor August 2011- Present
Responsible for teaching technology oriented post secondary programs designed to help students develop skills, knowledge, and fundamentals in basic computer skills, Windows 7, XP, Vista, Microsoft Office applications, and Banner system. Teaches material from approved curriculum and develops daily lesson plans to include instructional aids. Participates in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics, behavior, attendance, etc. Completes professional development and in service activities in accordance with college standards. Maintains expertise in subject areas and recommends improvement in curriculum design. Instructs students in laboratory safety procedures. provides internal and external training and support to ensure successful utilization of information systems to collect and report data as well as training on basic productivity applications. This position creates and maintains written system documentation, workflow processes and training for application software.

Confidential,Louisiana
Tracker/Mentor February 2011- August 2011
Mentors/Trackers assist the youth and family in allowing the youth to remain in the family home while ensuring the youth and the public’s safety. Tracker responsible for mentoring, monitoring, documenting, and reporting progress to the Juvenile Justice Department. Tracker also responsible for ensuring juvenile adheres to the rules of the probation at home, school, and in the community and curfew time while working closely with the probation officer, counselors, and school officials.

Confidential, Louisiana
Head Teller May 2009 January 2011
Teller responsible for processing of deposits, withdrawals, and payment transactions for customers within established policies, procedures and guidelines, marketing and selling negotiable instruments, products and bank services, assisting customers with opening new accounts, providing and handling routine maintenance on customer accounts along with following all bank policies and procedures that relate to the teller function including, but not limited to, audit and security, drawer limits, teller and customer corrections, general ledger entries and the Teller Difference Criteria. Balanced ATM, vault, and coin machine. Performed monthly audits. Responsible for weekly bank reports. Office supply ordering and inventory. Performed general office duties such as filing, answering phones, and creating documents using Word, Excel, and Access.

Confidential, New Orleans, Louisiana
Application Analyst/HelpDesk August 2008- April 2009
Duties of analyst included creating word processing applications and web browsers. Responsible for running test to ensure the program works correctly, preparing reports on the program. Maintains programs, creates upgrades, and debug existing programs. 
Provide assistance to people with computer software, hardware or system problems. Answered questions and resolved problems via telephone, e-mail or in person. In addition, computer support specialists clean, install and modify operating systems and software programs, such as virus protection and word processing printers. Answered high volume of inbound calls and maintained a response rate swiftly in accordance with agreed standards. Maintained and updates the list of availability of staff continuously to receive incoming calls.

Confidential, Louisiana 
Manager August 2005 - April 2008
Manager responsible marketing and the daily operation of a payday loan company which included sales of products, processing, issuing and receiving loans, preparing daily and monthly ledger reports and completing bank transactions, auditing cash flow draws and limits, inputting data and generating reports, processing checks and supervising employees. 
Worked with quickbooks to balance the daily accounts. Recruiting and staffing logistics, organizational and space planning, performance management and improvement systems; organization development; employment and compliance to regulatory concerns and reporting. Performed duties that included installing, troubleshooting, maintaining, and training the company\'s program application. Administrative assistant duties and used programs such as Word, Excel, Access, and PowerPoint.

EDUCATION
Master’s of Business Administration

Bachelor’s of Science Management Information System