We provide IT Staff Augmentation Services!

National Implementation Manager Resume

Greenville, SC

SUMMARY

  • Self - motivated, leader with extensive project management experience working with Fortune 500 Companies in Banking, Finance, Legal, Health Care, Government and Retail Industries.
  • Offer Six Sigma Green Belt leadership with significant realized cost savings.
  • Adept in the development of best practices, SOWs for pre-sales support and implementation SOPS.
  • Analytical, strategic-minded C-level influencer with strong critical thinking skills, technical aptitude, positive attitude and enthusiasm.
  • Effective communicator exceeding independently and within a team environment while demonstrating effective relationship building skills and achieving customer satisfaction.

TECHNICAL SKILLS

  • MS Project, Project Server, & Visio
  • MS Excel & Access Expert
  • SQL and MySQL Database Management
  • Visual Basic Scripting
  • HTML, CSS, and PHP Scripting
  • Sharepoint Development and Management

PROFESSIONAL EXPERIENCE

Confidential, Greenville, SC

National Implementation Manager

Responsibilities:

  • Applied outside-the-box thinking to engineer a new business process that combined multiple service offerings into one viable customer solutions resulting in a 10 year $1M contract.
  • Developed automated proprietary financial tools and methodologies and streamlined processes that increased RFP forecast accuracy and efficiency by 50%.
  • Developed and streamlined processes that improved contract-to-cash timeframe by 83%.
  • Certified Six Sigma Green Belt Project Manager leading process improvement projects, realizing significant savings benefits for the company.
  • Developed national implementation program collaboratively, creating best practices and training externally and internally on approved project management process.
  • Provided budget oversight of concurrent projects, successfully managing multiple projects simultaneously. Manage partnerships and project tasks of subcontractors.

Confidential, Greenville, SC

Implementation Manager

Responsibilities:

  • Developed national and regional implementation program, improving customer satisfaction substantially. Onboarding timelines improved by 80%, resulting in quicker contract to cash realization.
  • Served as project team member in development and migration of SQL database systems, associated company SOPs, and training of associates. Developed system to transition company from paper work order system to paper-less fleet management system, significantly improving accuracy and efficiency.
  • Performed complex customer data analysis related to revenue, service utilization and expense modeling. Results were instrumental in 10% improvement in Operations' profit margins.
  • Developed enhanced RFP footprint mapping process, improving the service mapping life cycle by 25%.

Confidential, Greenville, SC

Business Owner

Responsibilities:

  • Specialized in database-driven web sites and application. Developed online social networks, including web portal for multi-chapter national organization dedicated to promotion of young aspiring musicians.
  • Exceeded company profits of $80K within 2 years.
  • Demonstrated self-motivation and business owner mentality necessary with an entrepreneurial endeavor.

Hire Now