Project Manager Resume Baltimore, MD - Hire IT People

Objective

A Certified Project Management Professional (PMP) with extensive experience in assessment, innovative problem solving and presentation abilities. I’ve had several roles spearheading projects yielding major capability gains and cost savings, liaising heavily with clients and offshore teams, and consistently executing within rigorous time and budgetary constraints. In-Depth experience in IT Project Management Contact Center Software Implementation, Training and Quality Assurance

Technical Skills and Core Competencies

MS Project 2010 •MS Office 2010 •Visio • MS Project Server 2010 • Strategic Planning • Vendor Relations

Experience

Client Services Manager Financial Segment,Project Manager

Sept 2009 – Sept 2011

Confidential,Baltimore, MD

Responsible for program management of multiple clients, including Institute of Certified Management (ICMA), Market Technician Association (MTA) and Society of Actuaries (SOA), accounting for five million in revenue. Work directly with clients to identify and integrate new exam specifications and scoring techniques.

Provided strategic and tactical consulting for client engagements specializing in requirements elicitation and analysis.
Full life-cycle development for mission critical applications and products for clients.
Respond to Request for Proposals (RFP) for new State and Financial business
Managed, tracked, monitored and communicate internally and externally. Developed lists of tasks, task owners, milestones, dependencies, and risks integrated into project plans in order to meet the needs of the clients; facilitated completion of projects on time and within budget.
Managed multiple projects simultaneously and clients, coordinates internal and external resources to support initiatives.
Organized resources and managed multi-disciplinary teams on mid-sized client programs.

Manager, Information Technology Test Development – Planning and Project Management

Oct 2005 –Sept 2009

Confidential,Baltimore, MD
Responsible for developing, monitoring and maintaining exam release project schedules by working closely with the Test Development and Test Production departments.

Drove on-time and accurate release of client exams based on statement of work (SOW) through developing and implementing targeted standards and processes.
Provided a department scorecard, and project dashboard.
Interface with internal functional teams to create robust master schedules.
Prioritized and tracked project schedules and deliverables
Tracked and reported Cost Performance Index (CPI), Earned Value Analysis (EV), and Schedule Performance Index (SPI)
Responsible for resolving schedule conflicts

Senior Information Technology Project Manager
Confidential,Baltimore, MD

Aug 2001 -Oct 2005

Led team of systems development professionals. Planned and execution of annual budget of $4M+. Strategic planning and management of application and project portfolios. Lead establishment of enterprise architecture. Lead development of mission-critical business solutions. Lead IT policy, process and practice implementation and governance.
Oversea Enterprise Management team improving cross-functional communication and adoption of enterprise standards and policies. Implemented project management metrics tied to compensation.
Developed project plan, gathered business requirements and organized information sessions with Customer Service Representatives and Client facing management. Facilitated process flow meetings with the intent of streamlining requirements. Facilitated focus groups to analyze potential process improvements and cost savings opportunities.
Directed Global IT management for offshore resources; established resource and contract management processes.
Project Team Lead for Contact Center Outsourcing project. Managed the start up of Contact Center Operations in Chennai, India. Determined staffing levels by analyzing call forecast, historical data, and estimated talk time levels. Maintained the schedule of deliverables for several departments including Telecommunications, Training, and Technology.

Project Manager Jul 2000 - Aug 2001
Confidential,Baltimore, MD

Coordinate focus groups and express teams with subject matter experts.
Identified and documented system discrepancies throughout the project life cycle.
Analyzed legacy systems for implementing new Siebel 7 customer relationship management (CRM) front end. Gathered requirements for the development of Siebel 7 generated forms.
End user Project Manager for eContact email response system and Rightfax fax server.
Managed the technology replacement for the Call Center Telephony systems
Responsible for managing the relationship with all external vendors and technology teams, across multiple lines of business, including escalations to Senior Management, as necessary to achieve our objectives and resolve all issue to complete successful implementations.
End user Project Manager for the implementation of Softphone application.

Education Anticipated graduation

Political Science

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