SUMMARY

• Nonprofit professional with Humanities + Technology lens and 10 years supporting literacy and technology efforts.
• I help create operational efficiency through risk analysis & management, process improvement and change management.
• I also provide Program/Project Management on grant funded and/or revenue generated project initiatives.

PROFESSIONAL EXPERIENCE

Confidential, WASHINGTON, DC

Technical Program Manager

Responsibilities:

• Provided in depth knowledge sharing across the programs I created, as well as interdepartmental efforts to support programs, service delivery and internal operations.
• Tailored capacity building programs to better align with Confidential service delivery model, as well as program recipient needs.
• Stewarded major funder relationship, collaborating on grant recruitment efforts. I ramped up annual capacity program, doubled grantee pool.
• In addition to program management responsibilities, my role also worked on the data and strategy team, within Confidential 's Consulting Services dept.
• Became a resource on various projects, including Strategic Technology Planning, Data Needs Assessments, Office 365 Implementations, Technology Training, Box.org Implementations and Nonprofit Technology Consulting.

SKILLS: Office 365 | Box | SharePoint Online| Salesforce CRM | Project Management | Program Evaluation Product Development | Strategic Technology Consulting | Technology Capacity Building | Account Management | Data Needs Analysis

Confidential, WASHINGTON, DC

Technical Program Manager

Responsibilities:

• Developed and implemented measurement tools for technology interventions and promoted system implementations and technical training of nonprofit organizations served.
• Managed two grant programs totaling $1M which helped build the technology capacity of 9 small nonprofit organizations serving communities in Ward 7 & 8; and 20 nonprofit organizations in the affordable housing, micro lending and affordable.

SKILLS: Database Administration | Project Management | Program Evaluation | Product Development | Strategic Technology Consulting | Technology Capacity Building

Confidential

IT Services Manager

Responsibilities:

• Oversaw day to day service delivery to over 100 nonprofits organizations.
• Supervised team of 12 service desk, network and system engineers.
• Served as account manager and IT Advocate for over 70 nonprofit Managed Services clients.
• Coordinated various infrastructure and cloud migration projects.
• Led consulting initiatives in IT strategic planning, business process improvement, software selection and nonprofit IT planning/budgeting.
• Leveraged partnerships with technology vendors to secure discounted hardware/software and facilitate procurement for nonprofits
• Led account management efforts, increasing client satisfaction and centralizing client communications.
• Led management initiatives in business process improvement including resource capital analysis, help desk processes to facilitate resource accountability and IT Service contract redesign which reduced monthly client services billing from 7 days to 4 days.

SKILLS: Database Administration | Project Management | Technical Sales | Product Development | Strategic Technology Consulting | Account Management | Service Desk Management| Office 365 | Google Apps | Remote Monitoring Management

IT Operations Associate

Responsibilities:

• Provided data management, quality control, reporting & documentation and general support of organization’s customer relationship management/professional services automation system.
• Facilitated hardware/software procurement for Managed Services clients via vendor relationships.
• Worked with technical services team to configure and deploy hardware to client sites.
• Reduced deployment time by 3 days and increased client satisfaction.

SKILLS: Database Management | Project Coordination | Account Management | Procurement | Office Management | Customer Service

Confidential, WASHINGTON, DC

Executive Assistant

Responsibilities:

• Managed 2011 Technology Innovation Awards program and Celebration of Technology reception and awards ceremony.
• Managed Board of Directors operations. Managed meeting logistics, production of online and hardcopy board materials. SharePoint Admin for Board of Directors intranet site.
• Managed organizational digital strategy including newsletters, client communications and newly launched social media strategy incorporating Twitter + Facebook.
• Support grant and donor management efforts. Provided support to the President and CEO. Served as operations coordinator, providing general support to the operations and finance department. Provided additional coordination and logistics support to technology services team.

SKILLS: Wordpress CMS | Drupal | SharePoint | Event Planning + Management | Volunteer Management | Project Management | Grants/Donor Management | Constant Contact | Facebook | Twitter

Confidential, ORLANDO, FL

Literacy Referral Specialist

Responsibilities:

• Managed stateside literacy referral program via the Florida Literacy Referral Hotline, online directory and hardcopy directory.
• Managed statewide directory of service providers for literacy, adult education, GED and Civic Engagement.
• Partnered with literacy service providers statewide to facilitate volunteer and student recruitment.
• Managed annual advertising to promote the referral literacy referral program.
• Managed Resource Center, a clearing house of reference and outreach materials disseminated to Literacy and Adult Education program administrators, teachers and tutors throughout the state of Florida.
• Implemented online ordering process for the FLC Resources Clearinghouse to facilitate efficient ordering, inventory management and deliverables tracking.
• Created and implemented online sales and distribution process for Health Literacy publications sold to literacy and adult education organizations and institutions nationwide.

SKILLS: Microsoft Access | Hotline Management | Event Planning | JotForm | MS Office | HTML | Program Management

Confidential, LAKE MARY, FL

Category Management Assistant

Responsibilities:

• Implemented and managed process for trafficking product samples and information to ensure availability for various industry events and marketing needs.
• Facilitated planning and coordination of seasonal book selection meetings, for publication to be included in upcoming nationwide book fairs. Designed schematics for nationwide book fair merchandising.
• Leveraged organizational and technical skills to support operational needs of Category Managers, Executive Director and VP, Product Management. Coordinated Generated product catalog for non - book inventory for field representatives nationwide.

SKILLS: Microsoft Access | Product Merchandising | Event Coordination