Senior Project Engineer Resume

TECHNICAL SKILLS

Languages: C, C++, VB 6.0, HTML, java

Operating Systems Support: Solaris 10, Linux 6.x, Windows Server 2003/2008/2012

Hardware Support: Oracle - Sun, HP, Dell

Software: Familiar wif MS Office, SQL

Awareness: VM Ware, Storage, Networking & Database.

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Engineer

Responsibilities:

Handling Avaya Aura CM 6.x Implementation, Administration & Go Live Support.
Handling Avaya Aura AES 6.x Implementation, Administration & Go Live Support.
Handling Avaya CMS 16.x/CMS 17.x/CMS 18.x Implementation, Administration & Go Live Support.
Handling Avaya IP Office 7.x Solution Implementation, Administration and Go Live Support.
Handling Avaya ACR 11.x/12.x/15.x Implementation, Administration & Go Live Support.
Handling Avaya MG G250/350/450/430/650 Installation & Configurations
Handling ACM installations on S8300D/S87xx/S8800/HPDL360G7/HPDL360PG8
Handling Avaya Experience Portal 7.x Implementation, Administration and Go Live Support.
Handling Avaya Session Manager 6.3.x Implementation, Administration and Go Live Support.
Handling Avaya System Manager 6.3.x Implementation, Administration and Go Live Support.
Handling Avaya Contact Center 6.1 Implementation & Administration
Handling Avaya Call Center Elite 5.x and 6.x Administrations.
Handling Oracle Session Border Controller Implementation and Administration & Go Live Support.
Handling Avaya SBC Installation, Administration & Go Live Support.
Responsible for Implementation/ Support of Avaya Infra mentioned above.
Responsible for providing Impact Analysis of the Change/Issues.
Handling Day to Day Incidents & Troubleshooting of Various issues.
Responsible for Configuration & Issue Troubleshooting wifin defined SLA & timelines.
Responsible for providing analysis to customer on P1/P2 cases.
Responsible for providing report Analysis for continuous improved performance of contact center.
Taking care of day to day issues & ensuring closure of same wifin SLA defined.
Understanding day to day and new requirement of Business team & working on same.
Maintaining Backups of all Avaya Products which include Avaya Servers, CM, CMS, AES and ACRs etc.
Mentoring of L1/L2 team members for the smooth operations of the day to day activities.

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