Telecommunications Supervisor Resume Boston, MA - Hire IT People

SUMMARY

Highly motivated, technically savvy, and versatile telecom operations expert with extensive experience in managing telephony systems and peripherals of an enterprise organization for optimum efficiency.
Extensive background in telecom expense management including telecom carrier and systems contract negotiations; contract adherence, and invoice auditing.
Proven project manager of voice/data infrastructure implementations for new and/or existing systems.
Skilled in providing support in teh design, configuration, installation, as well as technical support of telecom systems and interfaces.
Extensive noledge of teh Confidential platform.

TECHNICAL SKILLS

Systems: Confidential Communications Manager with S87XX and S8300 Servers, ACD - CMS Reporting, Confidential Modular Messaging/Intuity Audix; Symon Enterprise Software, Qfinity Etalk Call Recording; Verint WFM; Webex Conferencing, AT&T Audio Conferencing, Veramark Call Accounting; and Visage Wireless Call Accounting.

Networks: WAN/LAN, Ethernet Private Line, PRI-ISDN, POTS, Dedicated and Broadband Internet, Frame Relay, DSL, POTS, Centrex

PROFESSIONAL EXPERIENCE

Telecommunications Supervisor

Confidential, Boston, MA

Responsibilities:

Effectively negotiate maintenance support agreements for various telephony systems and adjuncts.
Organize and maintain circuit and wireless device inventories.
Expertly manage telecommunications operating budget and closely monitor teh forecasted spending objectives.
Develop strategic ongoing telephony DR-BC plan for enterprise-wide deployment.
Assist with troubleshooting of complex telephony network, system, or programming issues.
Evaluate and analyze call-flow and routing programming as well as recommend changes in method of operation.
Significantly reduced telecommunications spending by 15%, since 2006, combining aggressive rate negotiation, network optimization, and relentless invoice auditing.

Telecommunications Consultant

Confidential, Canton, MA

Responsibilities:

Assignments often included conducting telecommunications invoice analysis, RFP’s, DSL implementation, wireless carrier evaluation and implementation, telecom systems audits, networking of voice messaging systems, and inventory control.
Played a key role as telecommunications manager, overseeing day-to-day operations and multiple site relocations.
Performed PBX system programming, network and system diagnostics, and escalation of telephony system outages.
Administered telecommunications for remote sites, and managed ongoing relationships with telecommunications hardware/software vendors and local & long distance carriers.
Managed numerous large call center installations in US, Canada, and India overseeing teh telecom and data infrastructure build-out.

Telecommunications Manager

Confidential, Natick, MA

Responsibilities:

Upgraded NEAX 2400 PBX and Siemens/Rolm CBXII 8000 PBX systems.
Provided project management and technical support for Sands Expo and Convention Center telecommunications system and network.
Recommended and then managed teh migration of teh voice network from AT&T to MCI.
Sourced, implemented, and managed facsimile broadcasting system utilized for weekly travel deals and trade show conference marketing.
Performed complex ACD and PBX call routing programming along with ACD report design.
Managed teh call accounting reports used for telecom expense allocation and call tracking of outbound calls.
Completed overhaul of Telecom Department’s operation resulting in a 25% reduction in telecommunications operating expenditures.

We provide IT Staff Augmentation Services!

Telecommunications Supervisor Resume

Boston, MA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship