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Project Manager Resume

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SUMMARY:

  • Information Technology professional experienced in providing strategic direction, business process improvement for both application and infrastructure environments, service delivery, software implementation/upgrades and manage system development efforts, implementation and support of 3 rd party vendor applications.
  • Strong project management skills with a thorough knowledge of managing software implementation and infrastructure projects.
  • Ability to adapt to various corporate cultures and grasp complex technical concepts.
  • Effectively communicates and manages relationships with customers, technical staff and vendors resulting in delivery of quality services and products.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

  • Manage and deliver implementation and upgrade releases to clients from small to jumbo healthcare payors involving complex integrations between their claims systems such as Amisys, Facets, PowerMHS and custom integration solutions for the ClaimsXten product.
  • Coordinate IT activities between client and McKesson and hosted by providing support to client in infrastructure readiness, pre - requisite and custom software installation through installation.
  • Facilitated development of a new team and built processes to upgrade the health solutions auditing product to support 5010 and ICD-10 mandate.
  • Established relationship with offshore resources and obtained the necessary knowledge transfer via internal SMEs to offload pre-project activities and QA activities.
  • Collaborated with resources to develop various artifacts such as SOW (Statement of Work) and various processes, artifacts and deliverables for analysis and client engagement.
  • Served as SME for Project Management Methodology; Continuously improve and update the process documentation
  • Manage projects to develop and implement tools to streamline installation and maintain product price point through automation in Cloud (Saas) and ASP environment.

Confidential, Shelton, CT

Systems Development Manager

Responsibilities:

  • Improved response times to Field Operations by developing and implementing a streamlined phone tree to direct calls to the appropriate IT personnel.
  • Reduced development costs by 50% for JD Edwards application by sourcing an internal contracted resource in lieu of a specialized consulting firm.
  • Managed vendor relationship for the Intrepid ESRI-based GIS system improving operational stability, delivery of support, and quality of project deliverables.
  • Led the project management team that resolved issues from the post-implementation of the ERP JD Edwards Enterprise One 8.12 Work Order system. Identified deficiencies in custom FileMaker applications and led the development team to improve user interface, functionality and reports.

Confidential, Stamford, CT

Infrastructure Project Manager

Responsibilities:

  • Improved response time, quality commitments, change management for the Hudson subsidiary resulting in service delivery improvement to the subsidiary.
  • Infrastructure SME on project team for system and software development efforts interfacing with Data Warehouse, Accounting, Insurance Claim, and Reinsurance systems including Business Continuity and Disaster Recovery exercises.
  • Developed SLA to guide the maintenance, backup, and disaster recovery plans to be used by the DBA group for SQL databases.
  • Evaluated requests for new servers and current utilization leveraging VMWare over adding physical servers.
  • Provided root cause analysis and problem resolution to specific projects such as Citrix 4.5 upgrade.
  • Documented processes, procedures, and diagrams related to SOX compliance, including living Visio functional diagrams resulting in infrastructure improvements.

Confidential, Greenwich, CT

Public Safety Information Technology Manager

Responsibilities:

  • Developed and executed technology plan to upgrade severely, outdated technologies (wireless service, AS400 operating system, and key Public Safety applications) resulting in improvement and delivery of services to all Public Safety departments.
  • Led external contractors and Fire department staff to migrate current systems to new platform and suite of applications as part of Public Safety systems convergence plan.
  • Developed and executed cabling/switch infrastructure for consolidation of staff into one building during new construction.
Confidential

Assistant Information Technology Director

Responsibilities:

  • Reorganized, redefined, and modernized Information Technology department. Standardized desktop hardware/software, centralized heterogeneous networks, implemented WAN and established Internet presence.
  • Provided application support to all departments specifically the Confidential.
  • Led all phases of project management from feasibility, RFP, vendor selection and implementation for infrastructure projects and software development initiatives. (i.e. Geographical information System (GIS)
  • Built and monitoring of the Data Center environment to provide business continuity (7 x 24) and disaster recovery.
  • Led Service Delivery initiative (Helpdesk). Continuously improved operations, decreased turnaround times, streamlined work processes and provided quality seamless customer service.
  • Implemented policies and procedures for operation of Network/Desktop Support group including implementation of an Altiris (ITIL-based) Helpdesk/Asset Management system, resulting in 90% less desk side visits.
  • Provided specifications, purchase, lease all hardware/software. Managed both lease and asset management lifecycle.
  • Collaborated and communicated with Sr. Management, town officials, contractors, vendors and end users regarding department needs. Including presenting at to the public including federal, state and other municipal entities.

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