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Project Manager Resume

EXPERIENCE:

Confidential

Project Manager

Responsibilities:

  • Project Manage End to End Project Process
  • Client Single Point of Contact and Accountability
  • Track Project time and expenses ensuring project remains within Budget, Scope and Schedule
  • Identify and mitigate risk
  • Create Project Change Requests and Assist in SOW Creation
  • Identify future opportunities
  • Update Sales Force
  • Create and track Project Plans via MS Project
  • Prepare Client Deliverables and Communicate via Project Status Update Meetings
  • Manage Client expectations during project phases to completion

Confidential

Client Project Manager

Responsibilities:

  • Application of PMBOK project management processes, including project planning and monitoring, risk management, and change management
  • Successful track record in delivering complex client - facing projects
  • Work effectively with various levels of management, cross functional teams and customers
  • Preparation of project communication and process materials for a wide range of Confidential and client audiences
  • Development of schedules to ensure successful timely delivery and completion of projects
  • Ensure control of project- dealing with conflicting priorities, issues, risks, dependencies and change Ensure deliverables adhere to quality standards
  • Communicate project status effectively to variety of audiences including cross-functional teams, senior leaders and clients
  • Manage client relations and expectations during implementation and delivery of client solution

Confidential

Customer Service Manager/Project Manager

Responsibilities:

  • Project Manager to new implantation of services and new products
  • Project Manager Lead
  • Act as single point of accountability & contact
  • Build & Maintain Relationships with Clients
  • Build & Review Customer Contract Matrix Build contracts and assist with RFP responses
  • Handle Account Complaint Escalations (including support requests) to ensure they are handled in a timely manner Forecast upcoming Client Needs
  • Identify Growth Opportunity Identify area of process improvements
  • Build new Processes Review Top 250 Accounts for renewal and build renewal proposals
  • Partner with Sales and Operations in strategic planning & business response to support client service requirements Point of contact to assist with Client Escalations Account inquiries and Billing Investigations
  • Perform regular account reviews
  • Review Service Level Agreements and Reports Identify & Prevent Churn Onboarding new customers
  • Owner of Project documentation (Project Charter, Updates)
  • Coordinate Internal Project Meetings Updates
  • Coordinate Client Project Meeting Updates
  • Identify Project Issues and manage project team for resolutions
  • Training new Customer Service Manager/ Project Managers and Clients on process and systems
  • Act as Customer Service Manager Team Lead

Confidential

Customer Delivery Manager

Responsibilities:

  • Preview contracts prior to presentation to customer for signature
  • Ensure credit and legal verifications are current and up to date
  • Prepare signed contract packages for registration
  • Verify and initiate customer orders
  • Track service requests for Enterprise Customers
  • Coordinate and manage end to end process of customer order request

Confidential

Customer Delivery Specialist

Responsibilities:

  • Review and provision enhanced data, main frame data and PRI requests and billing
  • Respond to internal and external customers in a timely and proactive fashion
  • Act as customer advocate with various departments to resolve customer concerns
  • Build positive relations with internal and external customers maintaining Confidential values
  • Provide exceptional customer service ensuring overall superior customer experience
  • Assist in resolving escalated customer issues
  • Assist in coaching and training of fellow co-workers Assist in identifying process gaps
  • Act as Client Care East Quality Coach Ambassador

Confidential, Tampa, FL

Customer Service/Sales Representative

Responsibilities:

  • Provide Exceptional Customer Service
  • Promote and sell products and service

Confidential, Homosassa, FL

Commercial / Drive Thru Teller

Responsibilities:

  • Accurately and efficiently process customer transactions
  • Promote consumer services and products
  • Balance teller drawer and Automatic Cash Dispenser
  • Assist with training of new associates Notary

Confidential

Client Business Analyst

Responsibilities:

  • Answer Inbound inquiries and billing issues
  • Assisted in troubleshooting of cellular phones
  • Assisted with the testing of new products and services

Confidential

Direct/Email Associate, Sales & Service /Direct Marketing Associate

Responsibilities:

  • Answered inbound and e-mail inquiries
  • Set up financial accounts on line
  • Post financial transactions
  • Implement a Quality Fulfillment Assurance program
  • Monitor and generate reports of Quality Fulfillment
  • Manage and train Quality Assurance Team
  • Assist in the development of training material

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