Project Manager Resume

EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Project Manage End to End Project Process
Client Single Point of Contact and Accountability
Track Project time and expenses ensuring project remains within Budget, Scope and Schedule
Identify and mitigate risk
Create Project Change Requests and Assist in SOW Creation
Identify future opportunities
Update Sales Force
Create and track Project Plans via MS Project
Prepare Client Deliverables and Communicate via Project Status Update Meetings
Manage Client expectations during project phases to completion

Confidential

Client Project Manager

Responsibilities:

Application of PMBOK project management processes, including project planning and monitoring, risk management, and change management
Successful track record in delivering complex client - facing projects
Work effectively with various levels of management, cross functional teams and customers
Preparation of project communication and process materials for a wide range of Confidential and client audiences
Development of schedules to ensure successful timely delivery and completion of projects
Ensure control of project- dealing with conflicting priorities, issues, risks, dependencies and change Ensure deliverables adhere to quality standards
Communicate project status effectively to variety of audiences including cross-functional teams, senior leaders and clients
Manage client relations and expectations during implementation and delivery of client solution

Confidential

Customer Service Manager/Project Manager

Responsibilities:

Project Manager to new implantation of services and new products
Project Manager Lead
Act as single point of accountability & contact
Build & Maintain Relationships with Clients
Build & Review Customer Contract Matrix Build contracts and assist with RFP responses
Handle Account Complaint Escalations (including support requests) to ensure they are handled in a timely manner Forecast upcoming Client Needs
Identify Growth Opportunity Identify area of process improvements
Build new Processes Review Top 250 Accounts for renewal and build renewal proposals
Partner with Sales and Operations in strategic planning & business response to support client service requirements Point of contact to assist with Client Escalations Account inquiries and Billing Investigations
Perform regular account reviews
Review Service Level Agreements and Reports Identify & Prevent Churn Onboarding new customers
Owner of Project documentation (Project Charter, Updates)
Coordinate Internal Project Meetings Updates
Coordinate Client Project Meeting Updates
Identify Project Issues and manage project team for resolutions
Training new Customer Service Manager/ Project Managers and Clients on process and systems
Act as Customer Service Manager Team Lead

Confidential

Customer Delivery Manager

Responsibilities:

Confidential

Customer Delivery Specialist

Responsibilities:

Review and provision enhanced data, main frame data and PRI requests and billing
Respond to internal and external customers in a timely and proactive fashion
Act as customer advocate with various departments to resolve customer concerns
Build positive relations with internal and external customers maintaining Confidential values
Provide exceptional customer service ensuring overall superior customer experience
Assist in resolving escalated customer issues
Assist in coaching and training of fellow co-workers Assist in identifying process gaps
Act as Client Care East Quality Coach Ambassador

Confidential, Tampa, FL

Customer Service/Sales Representative

Responsibilities:

Confidential, Homosassa, FL

Commercial / Drive Thru Teller

Responsibilities:

Confidential

Client Business Analyst

Responsibilities:

Confidential

Direct/Email Associate, Sales & Service /Direct Marketing Associate

Responsibilities: