PROFESSIONAL SUMMARY:

A resourceful and creative technology leader with over 25 years managing complex initiatives and teams in diverse business climates. Excellent skills in team leadership, program and delivery management, solution development and strategic planning. A skilled problem - solver with a demonstrated ability to collaborate and to develop sustaining relationships with external and internal customers.

SPECIALTIES:

• Team leadership, coaching and mentoring
• Program and Project Management
• SDLC (Waterfall, Agile, Scrum)
• Extensive systems experience (Retail, eCommerce, Telecommunications, Healthcare, Insurance, Business Intelligence, Infrastructure, Financial …etc)
• Business Alignment, Product Roadmap Development & Strategic Planning
• Budgeting and Forecasting
• Portfolio Management
• Vendor Management and Negotiations (RFI/RFP, SOW's and integration management)
• Performance Management and Improvement
• Business Process Improvement
• Strong communication, time management, and organizational skills

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

Technical Delivery Manager

Responsibilities:

• Prepare and present an Operational Requirements document to extended TMUS team.
• Communicate project delivery status to senior leadership.
• Support Release Delivery team by managing support bridges during deployment, and for critical issues and applications.

Confidential, Seattle, WA

Client Delivery Project Manager

Responsibilities:

• Implemented risk management process, improved communication, developed work plan and assisted in hiring additional resources.
• Increased team moral and motivation by provide clear and focused priorities and goals.
• Collaborated with on-site and offshore internal and client team members to improve team performance.
• Project deployed without incident within approved timeframe.
• Worked with client and team to set up Agile/Scrum model. This increased velocity and quality of delivery of future development.
• Client confirmed this was an excellent outcome.
• Using JIRA, enhanced time accounting process to better measure actuals to estimates for DEV and QA enabling better solution estimates and margin measurement, as well as improving resource planning, budget and forecasting.
• Managed small agile team in support of 9 established international clients.
• Primary client contact for custom delivery projects.
• Liaison to Confidential customer care, account management, solution architects, CORE product team and operations representing interests of all clients’ product requirements and deliveries.

Confidential, Redmond, WA

Consultant

Responsibilities:

• Drove an end-to-end SQL development project, enabling forensic analysis and reporting of new and existing antipiracy vectors.
• Integrating many disparate product key supply chain d Confidential sources, rationalizing d Confidential and presenting to business partners thru EDW BI Portal.
• Collaborated with engineering team to build prototype Win7 mobile application for field product key analysis.
• Defined business & technical requirements for BI solution in support of state-of-the-art product key supply management strategy.
• Analysis identified new anti-piracy vectors to be reported thru improved BI Portal.

Confidential, Bellevue, WA e Commerce Release Manager

Responsibilities:

• Updated & implemented a streamlined eCommerce release process to in corporate production control and operational requirements.
• Developed and socialized new environment promotion process to gain efficiencies and clarify roles and stage ownership.
• Liaison for engineering team with project managers, development, QA, operations and infrastructure teams.

Confidential, Redmond, WA

Senior Project Consultant

Responsibilities:

• Mentored OEM Marketing Manager enabling improved relationship with the web content vendor team.
• Developed justification for redesigning worldwide OEM ecommerce site(s) to use inheritance model resulting in reduced support effort and costs and created a consistent brand image.
• Developed schedule and cadence for marketing communication and web component availability.
• Coached the vendor staff in getting clear expectations from Marketing Manager.
• Coached the Marketing Manager in communicating work items and expectations clearly and defining metrics for success.
• Identified Co-operative Marketing pain points, defined & documented business requirements.
• Deployed simple pivots allowing business to perform business intelligence (BI) analysis.
• Collaborated with engineering team to deploy online tool for analysis and maintenance of Co-Op Eligibility d Confidential saving hundreds of hours in email and manual d Confidential manipulation.
• Managed & delivered the release of a vendor-developed web-based co-operative marketing application.
• Prioritized requirements and development cycles allowing greater benefit in shortest time through multiple sprints.
• Assisted vendor in adopting SDLC principles allowing greater quality & success in testing & release.

Confidential, Redmond, WA

Senior Project Manager

Responsibilities:

• Coordinated with all remote team members.
• Complied with new PMO requiring adherence to new SOX-compliant SDLC deliverables and gate reviews.

Confidential, Redmond, WA

Senior Project Manager

Responsibilities:

• Hired temporary staff to manage new procedures.
• Documented, collated and published results.
• Collaborated with outside testing and auditing teams to ensure compliance.
• Primary contact for the vendor supplying dialog scripting and voice talent.
• Managed the deployment of new servers and operating system upgrade.
• Lead the development through implementation of a new release of VRU software including customized rule-based code and integration of call routing to call centers.