SUMMARY

• 10+ years of extensive experience in the area of organizational change management handling mid to large - scale transformational change projects focused on technology change, business process change, organizational structure change and strategy change
• Worked across entire life cycle of change, managing change through three major phases such as preparing for change, managing change and reinforcing the change. Worked extensively on change readiness assessment, stakeholder engagement, developing on sponsorship model and planning the change management strategy, getting the initial necessary buy-in as well as developed intense change management plan including communication plan, training plan, coaching plan and change resistance plan. Worked on reinforcing change by diagnosing gaps and designing corrective actions to bridge the gaps
• Experience in IT change management from initiation to closing for various projects. Experience working in collaborative environment along with cross functional teams and in developing the change champions network
• Had work exposure in various industry domains like chemical, IT, Finance, Supply Chain, General Wellbeing, energy utility and other misc. domains

AREAS OF EXPERTISE

• Change management
• Project management
• Communicating for buy-in
• Mentoring and coaching
• Stakeholder Engagement
• Communication planning
• Leadership development
• Experience with ERP projects
• Training delivery and management
• Requirement gathering and business analysis
• Client engagement

PROFESSIONAL EXPERIENCE

Senior Program Manager

Confidential

Responsibilities:

• The primary responsibility is to lead the development and implementation of change management approaches, strategies and plans for all the transformational change initiatives at the production site.
• Responsible for the implementation of change initiatives including changes to processes, systems, job roles and organization structures at production site, meet objectives and realized benefits on time and on budget.
• Implemented a change management strategy and developed change management plan inclusive of all key change levers: communication, Stakeholder engagement, Sponsorship development, training, coaching, mentoring and change reinforcement
• Partnering with site leadership, an external partner (Consultants / vendors) and HR to implement changes to ensure consistency and to report progress. Built the change vision, conducted change readiness for the site and cultural diagnostic via focus group discussion as well as IDDs, designed change strategy for the production site. Providing communications support and enabling the distribution of key internal messages using a variety of channels to satisfy communication needs per different stakeholder groups
• Associated with the Site Steering Committee to implement strategic plans and helped in tactical decision making to remove the roadblocks in implementation of production system and other change initiatives across the site
• Driving stakeholder engagement for site and developed communication plan based on various stakeholders groups to create urgency for change and generate necessary buy-in
• Focused on identifying and managing anticipated resistance as well as on sponsorship development plan including the leadership development to support and sustain the new transformational changes. Involved in training need analysis to identify training needs due to change initiatives and incorporating those training needs in training plan. Focused on people side change including the feedback and coaching plan to support the change efforts. Developed essential skills for site leadership / sponsors and change champions to empower them to facilitate the change across the plant/ site. Developed communication plan, training plan and risk management plan
• Developing the change champions network to support and promote the changes. Mentoring and coaching the project teams and leaders, workforce to adopt the best practices of implementing changes that stick, even when the approach is counter cultural
• Measuring the effectiveness of change management efforts, analyzing the results and putting in place corrective actions to bridge the gaps if any
• Partnering with global change management network with in the company to share the lessons learned during the change journey and to learn from experiences from other sites. Keeping the outside stakeholders informed about the progress as well as major milestones of the transformational change initiatives at the site level
• Designed the plan for sustaining the change implemented to support the continuous improvement work culture and partnering in celebrating success to make sure change sticks

Consultant

Confidential

Responsibilities:

• Worked with start-ups, developed communications and marketing plans, provided social networking platform, mentored team members and guided the company to adjust business plan as per the changing industry trends
• Conducted assessments based on industry trends and impact to overall business and marketing campaigns and communications
• Developed all types of communications and overall marketing plan with future Product/ service roadmap for B2B channel
• Built effective working relationships with internal and external groups

Independent Change Management Consultant

Confidential

Responsibilities:

• Developed the training plan and stakeholder engagement plan
• Created and distributed newsletters and all initiative related communications. Acquired working knowledge of LMS
• Conducted the change management impact analysis in order to prepare for change management engagement sessions, resistance management approaches and training delivery methods. Conducted leadership and change management workshops to identify business readiness