Program Manager Resume West Chester, PA - Hire IT People

SUMMARY

Results - driven, action oriented individual, dedicated to continuous improvement across all aspects of the business. With 13 years of experience in the technology industry, I am fluent in all aspects of the project life cycle. I am proactive in addressing and resolving issues and improving overall client experience. Strong leader and problem solver with excellent organizational skills.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, West Chester, PA

Program Manager

Responsibilities:

Executed cost savings initiatives of over $1.2 million
Worked directly with operations, engineering, IT, quality and billing to drive lean program efficiencies.
Aligned operational goals with stakeholder expectations
Boosted stakeholder satisfaction scorecard from letter grade “C” to “A”
Created new revenue streams by evaluating value add opportunities for stakeholders
Partnered with outside companies to assist with efficiencies
Managed $10 million budget and ensured projects closed on time and under budget

Project Manager

Confidential

Responsibilities:

Drive standardization over multiple programs through development of KPI reporting
Initiate and monitor recovery plans when necessary
Enhanced efficiencies through revision of company reporting
Prepare and facilitate weekly divisional executive business reviews with stakeholders
Perform daily data analysis for program to ensure data accuracy and operational goals are met

Project Manager

Confidential

Responsibilities:

Distribute information regarding orders coming due, backlog, and aged backlog so they can be prioritized accordingly
Implemented process changers to ensure 100% turnaround time (TAT)
Initiated development of applications for repair operations
Acted as primary back up for daily profit and loss (P&L) reporting

Project Manager

Confidential

Responsibilities:

Strategically grew the modifications project from the ground to 25 employees
Managed daily operations in all areas including staffing, training, process, production, reporting, and budget
Built efficiencies into the process and partnered with quality control to confirm quality standards were being attained
Successfully completed project hitting all stakeholder targets and timelines