SUMMARY

• 13 years of rich IT experience in Software QA/Testing Project Management, Release Management, Implementation, Relationship Management and managed large budget projects
• Professional experience in project management, organizational building, IT strategy, SOPs and governance, sourcing, outsourcing and business performance improvements
• Strong experience & knowledge of Government Health Benefit Exchange (NY State MMIS), Government SNAP (Food Stamps) & TANF (Cash Assistance) (DC DHS Program), Healthcare, Insurance, Retail, E - commerce, Sterling e-Commerce, Supply Chain Mgmt, Banking, Accounting, Finance & Security domains and worked with TCOE
• Experienced in Issue and Risk Management using JIRA, ARM tools for tracking and mitigation
• Extensive experience in full SDLC, STLC, DLC, end to end IV&V of software products from requirement analysis to system study, testing, documentation and implementation
• Strong analytical, problem solving and managerial skills with extensive knowledge of business process analysis, application based process reengineering and process optimization
• Leadership experience in engagements along with setting, maintaining the direction for E2E delivery of business transformations and strategic projects with experience in managing large apps running on various IT platforms
• Expert in creation, implementation of Project Plans, Test Plans, Test Strategies & Test scenarios
• Experienced in managing and validation of client/server, web-based applications (web-sites re-design & web-portals design with seamless user experience) with Manual and Automation approaches using QTP
• Managed production support for Problem, Incident & service tickets management using sales force and HP Service Manager/Desk 4.5
• Maintained MS SharePoint for various documentation and creation of various reports as: Overall Project Status report, Test Summary report, Testing status report, Test Metrics Planning & Tracking report, Traceability metrics, Software Configuration & Release Management Plan, Resource Management, Risk & Contingency Mgmt & Mitigation plan and Review logs for audit purpose
• Experienced in performing RCA & DPA for each release as preventive action to reduce defect leakage for next releases and defect triaging for CIT, ST, SIT & User Acceptance Testing (UAT) delivery
• Managed and handled offshore-onsite delivery model with Team mentoring & training
• Have working & implementation knowledge of BPT framework and conventional testing models
• Vast experience in defining processes, SLAs & governance, working with LOBs, Client Management, Change Management, Vendor Management & working with onsite-offshore delivery model
• Have been working at client site to Manage and coordinate with all business stake holders from planning, execution to delivery of the project
• Actively involved in rigorous testing cycles of various releases including Deployments on Servers
• Having strong working knowledge of all kind of white & black box testing such as Web, portal, product, Mutation, Sanity, Functional, System, Regression, Re-testing, Ad-hoc, GUI, Localization, Customization, Compatibility, Interoperability, Exploratory, DWH, ETL (Mainframe), Web-services testing, Integration testing and CTI testing through Avaya interface application
• Working experience in Agile methodology, V model and Waterfall models
• Highly motivated, flexible, determined, resourceful, responsible, energetic & self-confident

TECHNICAL SKILLS

Test / Defect Management Tools: Test Director, HP QC ALM 11.0,11.5 (Admin), JIRA, Bugzilla, IBM-Rational Clear Quest, Lotus Notes, Rational Quality Manager, Rational Requirement Composer, TFS

Testing Tools: Win Runner, Quick Test Professional (QTP), RFT

Microsoft Tools: MS-Office-Word, Excel, PowerPoint, Outlook, Visio, MS Project, MS SharePoint

Operating System: MS-DOS, MS-Windows, Unix

Languages: C, TSL, Pl/Sql, VB, My SQL

Databases: MS-Access, Sybase, Oracle, DB2 (LUW)

Version Control Tools: CVS, Rational Team Concert

Service Management Tool: HP Service Manager/ Desk 4.5 (Problem, Incident & Service tickets management)

Networking & Hardware: MCSA/Win 2000, Assembling and Installation

PROFESSIONAL EXPERIENCE

Confidential, Washington DC

DC PMO UAT/QA

Environment: IBM Curam 6.0.5.8, HP ALM 11.5, HP QTP 11.0, HP Loadrunner 12.0, JIRA, MS Project, Oracle SOA Suite (ESB), Oracle Identification Access Mgmt System, Red Hat Linux, Informatica Power Center (ETL Batch), UC4 (Auto Enterprise Batch Scheduler), Apache Tomcat, Ant, Java, Oracle, PL/SQL, XML, MS SharePoint

Responsibilities:

• Worked with SI Integrator vendor, IV&V vendor and Government service center staff for successful completion of App dev, testing, UAT and Pilot testing prior to Go Live
• Highly involved in vendor management, client management, working with CIO for issue resolution and reporting
• Planned & Managed the QA/Testing/UAT & Pilot implementation activities for DC Link project by overseeing and ensuring that all testing phases are complete to perform UAT to ensure complete system functionality
• Developed testing team consists of testing/UAT analysts along with SMEs/Business users and tracking mechanism to ensure required test scenarios are created to adequately validated the system
• Customization of UI wireframes with rich User Experience, banners, Search function, user friendly errors along with OOTB design for marketing and branding of DC Link along with 508 compliance & Accessibility compliance
• Branding from DC Health to DC Link as part of architecture in Agile/Scrum Project as part of 3 system synch
• Prepared Project plan for whole QA/Testing/UAT & Pilot Planning to track tasks and milestones and worked & coordinated with PMO team for planning and organize the SI vendor teams
• Performed supervisory activities for highly complex testing and analyzes systems development including integration, User acceptance plans to maintain the credibility / viability of the system
• Provided expert technical oversight in the design, dev, execution and maintenance of QA/Testing/UAT processes
• Provided resolution to the highly complex operational matters of significance in conjunction with SMEs, Business Users, Engineering and technical support teams to ensure cost effective and efficient resolution to the problems
• Worked closely with DC DHS (IT, Business & Operations) and its stakeholders to meet the priorities by recommending processes, coordinating with project team which follows through on implementation
• Provided technical guidance and support, review feedback to SI Integrator and IV&V vendor teams

Confidential, New York

QA Project Coordinator

Environment: RQM 4.0, Ecometry (e-commerce), Epicor (POS), VeriFone (credit card swipe terminal), First data message way, ESB, Java, Oracle, PL/SQL, MQ message broker, XML, MS SharePoint, Daptiv

Responsibilities:

• Responsible to work on the project from IV&V / QA standpoint to build QA/Testing standards, procedures
• Coordinated with PMO, Vendors, Business PMs on planning and updates on tasks scheduled in MS project plan
• Responsible for managing System Integration & End to End (E2E) testing activities & deliverables
• Responsible for Test Management, scheduling to track the daily/weekly progress along with reporting to PMO, Business, development and project director
• Helped dev team in writing test cases in required Rational template according to the procedure
• Set up Testing & Defect life cycle for project by customizing the workflow in RQM
• Helped in designing the test cases in standard template designed especially for RQM

Confidential

QA/Test Project Manager

Environment: HP Quality Center ALM 11.0 (Admin), IBM Sterling e-Commerce, WMOS, ESB, Jesta v15, EDI 850, Java, Oracle, SQL, Sterling Integrator, MQ message broker, MS SharePoint

Responsibilities:

• Responsible to bring up IV&V/QA/Testing department by external and internal hiring with right set of skills and established processes to build QA/Testing team by working with Confidential 's management
• Lead the implementation of SQA, IV&V, Testing policies, processes and Standard Operating Procedures (SOPs)
• Managed largest team with overall $15 million budget working with IT LOBs
• Responsible for forecasting, costing, budgeting of resources along with estimation resource planning, alignment & structuring across business tracks of delivery
• Adapted waterfall SDLC methodology, prepared Master Test Strategy & Test plan, Release planning, and facilitated gap analysis& requirements gathering through war room setup
• Managed test Environment for project with release mgmt. & migration to UAT environment
• Defined SLAs, governing processes, roles & responsibilities, conducting inductions & trainings session comprises processes, tools, methodology for new hires
• Managed IV&V, functional, System Integration, End to End, testing deliverables for release and UAT support
• Responsible for scheduling and test management for all business tracks comprises of test team and track the daily progress, reporting to Director, PMO, Business, development and project teams
• Worked on weekly presentations for Confidential 's Mgmt., business users for defining scope, logistics, defining roles & responsibilities to accomplish & deliver the quality releases in given schedule
• Worked actively with Confidential ’s change control board for change management, delivery and schedule. Tracked project’s change requests requirements into HP QC ALM
• Also worked with QA, Dev, PMs to perform functional, SIT in given timelines and bridging the gap & delays by other team and delivering the test deliverables within defined timeframes
• Worked in multi-vendor setup as one big team with coordination to achieve the common goals
• Implemented the QA processes, Test life cycle and Defect life cycle for reporting
• Defect management, review, triaging & defect tracking, User acceptance Testing (UAT) support to the business users and establishing process for RCA & DPA
• Prepared data flow diagrams for each functional area involved in Integration testing and presented in kick off meetings for expectation set up with business stakeholders
• Reviewed, walkthrough the testing artifacts, such as Test plan & strategies, test cases, test scenarios with product owners and business users and getting sign offs
• Customized HP QC ALM 11.0 for tracking and managing the requirements, test cases, defects dashboard, defects trend/test coverage assessment, reports by deriving quality/execution metrics for stakeholders

Confidential

QA/Test Project Manager

Environment: Websphere, Java, .NET, Rational Quality Manager (Admin), Rational Requirements Composer, Rational Team Concert, RFT, Magnolia (UCM content mgmt.), Activiti work flow (bus. process mgmt.), iLog/Drools business rules engine, hCentive (COTS), ARM, MS SharePoint

Responsibilities:

• Managed second largest team in the project with overall budget over $100 million
• Project adapted Agile/Scrum methodology for overall delivery with 5 tracks, 5-7 releases each track and 10 sprints each release
• Worked directly with design team of user experience to build wireframes, search for different plans and display of Plans in one screen design to be utilized and developed for seamless graphical user interface
• Lead the implementation of IV&V, SQA, Testing policies, processes and Standard Operating Procedures (SOPs)
• Responsible to bring up the QA/Testing department from scratch by external and internal hiring with right set of skills and established processes to build QA/Testing team in Agile environment
• Supervised whole testing practice, release management for NY-HX comprised of more than 35 resources divided into 5 business streams, Eligibility & Enrollment- Individual, SHOP (Employer, Employee, Broker, Navigator), Plan Mgmt, Customer service (IVR service) and Financial Mgmt
• Set up project from pre contractual activities to post contractual obligations with closely working with Account Executives, Director, CSC mgmt and NYS DOH state officials
• Actively worked with Change Control Review Board (CCRB) for change management and Risk/Issue Management using ARM tool with CSC management and NYS Department
• Managed test environments for 5 different streams, release management & migration to UAT
• Also responsible for forecasting, costing, budgeting of resources along with estimation resource planning, alignment and structuring across multiple business tracks of delivery
• Validation focused on eligibility check and benefit enrollment interfacing with federal and state hubs for first year delivery on 834, 837, 820 EDI transaction and other interfaces
• Adapted Agile SDLC methodology and prepared Master Test Strategy & mgmt plan, Release planning, sprint planning, participated in gap analysis, scope defining & requirements gathering
• Created & implemented 508 compliance test strategy to test NY-HX portal to validate the compliance with ADA for disable people using JAWS and Compliance Sheriff tools
• Validated NY-HX portal to support multi browser as IE, Chrome, Firefox and Safari (MAC)
• Defined agile process, roles & responsibilities, conducting inductions & trainings session comprises processes, tools, methodology for new hires
• Managed IV&V with Functional, System Integration, End to End (E2E), web services (SOA-ESB) testing & deliverables within defined timeline for release/build
• Closely worked with DOH project directors, business executives, development managers, solution architects, scrum masters, scrum teams to ensure the quality & requirements coverage
• Responsible for scheduling and Test Management for 5 business tracks comprises of scrum teams to track the daily/weekly progress along with reporting to client and project team
• Also worked with teams to complete testing in given stringent timelines and bridge the gap & delays by development team, delivered test deliverables on defined milestones
• Added value to the project by effective cost utilization by shuffling, ramping up & down of the resources
• Worked in multi-vendor setup as one big team and coordinating to achieve the goals
• Performed risk analysis/assessment and communicated to client, senior mgmt with mitigation plan along with preventive actions to accomplish goals & deliver the quality releases
• Defect management, review, triaging & defect tracking, provided UAT support to the business users and establishing process for RCA & DPA
• Prepared data flow diagrams for each functional area involved in Integration testing and presented & involved in kick off meetings to set up the expectation of business stakeholders
• Reviewed and walkthrough the testing artifacts as Test plan & strategies, test cases, test scenarios with product owners and business users and getting sign offs

Confidential, Atlanta, GA

QA/Test Project Manager

Environment: Sterling e-commerce, Oracle, SQL Dev, MQmon, Web Sphere MQ client, Putty, Unix, Oracle 11g, Host-MF, DB2, ETL Win7, POS, QC10, Microsoft SharePoint, Microsoft Visio

Responsibilities:

• Prepared Test Strategy & Mgmt plan for IV&V project costing $10M and worked on Release mgmt, requirements gathering and responsible for SIT testing activities & deliverables
• Validation & Verification of Sterling ecommerce implementation in Home Depot with IBM team
• Worked with Lowe’s Testing Center of Excellence (LTCOE) to establish and mange Testing governance model and QA processes/standards with Lowe’s QA/Testing department
• Responsible for scheduling and test management for 6 different teams onsite/offshore by tracking the daily assignment, progress along with reporting to client, business & project team
• Managed business to consumer gift card & Merchandising card processing testing from POS thorough Sterling with different payment gateways for financial transactions
• Performed Risk analysis & Contingencies mgmt and communicated to client, senior management with Mitigation plan to accomplish & delivered in given time frame along with preventive actions
• Aligned teams to complete IV&V, SIT in given stringent timelines and bridged the gap, delays by development team and delivered the results & sign off on given time
• Added value to the project by effective cost utilization by ramping up & ramping down the resources according to the project situation with operations & delivery
• Worked in multi-vendor setup as one big team by coordination to achieve the goals
• Managed execution of SIT, ETL, DWH and web services testing (from SOA - CIS)
• Trained and mentored offshore & onshore teams and gauging the skills for different levels
• Defect review, triaging & defect tracking, coordinated with different upstream & downstream application teams (SMEs, BAs), UAT support and performing RCA & DPA
• Prepared data flow diagrams for each application involved in Integration testing and Involved in kick off meetings to set up the expectation of client (business stakeholders)
• Reviewed/created the testing artifacts, such as Test plan & strategies, test cases, test scenarios for E-commerce, Finance applications for credit & debit card transactions
• Reported to client, senior mgmt, PMO by daily, weekly, monthly progress, activity reports & Dashboard
• Managed GUI testing, System/functional/Integration testing, Data validation & verification (Mainframe) testing, Regression/Re-testing, Ad-hoc testing, Web services (SOA) testing & performance testing