Counselor/Case Manager Resume Dallas, TX - Hire IT People

SUMMARY

Administrative Support Professional with 15+ years’ experience in working in fast paced environments that demands strong organizational, technical and professional skills. Trustworthy and discreet while adhering to client confidentiality. Committed to superior customer service.

AREAS OF EXPERTISE

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Counselor/Case Manager

Confidential, Dallas, TX

Responsibilities:

Greets clients professionally
Interviews and collects information about clients to determine services needed
Counsels individuals, or families with financial issues and helped define goals and realistic action plans
Answer phone and direct calls to appropriate staff or answer callers inquiries as needed
Answer calls and return voicemail messages within the next business day
Scan, copy, fax documents or projects as needed
Provide emergency financial assistance for rent, mortgage and utilities based on eligibility criteria
Enters clients information into client data management system
Assembles and prepares loan modification and/or refinance package for submission to mortgage servicer
Client file management adhering to confidentiality guidelines.
Assemble informational materials and packets as needed
Maintain relationships with clients, funders and other providers
Schedule client appointments and follow up to insure customer satisfaction
Assist with general reports monthly/quarterly data gathering

Property Manager

Confidential

Responsibilities:

Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
Direct collection of monthly assessments, rental fees, and deposits and incurred operating expenses.
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
Determine and certify the eligibility of prospective tenants, following government regulations.
Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
Review rents to ensure that they are in line with rental markets.
Purchase building and maintenance supplies, equipment, or furniture.
Act as liaisons between on - site managers or tenants and owners.
Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors.