OBJECTIVE:

IT Project/Program Manager with 20 plus years of progressive experience in leadership roles. I have worked in various industries with business domain expertise in Insurance (17), Manufacturing (5), Banking and Finance (2), Utilities (2) and ERP in USA and India. Well balanced professional experience in Project/Program Management, Client Engagement, business development and Account management. Managing geographically distributed and virtual teams.

SUMMARY:

• My recent insurance experience includes managing multiple Projects, delivered over 125 large/medium size projects/programs in 17+ years.
• My last 20 years’ experience includes area of expertise in Client Engagement, Client account management, New Business Development, Vendor Management and Set up new development centers.
• Well - grounded experience to set and Manage Project Management office (PMO) or Center of Excellence- Project Management, Project/Program Management methodology life cycles experience with Waterfall, Agile - Scrum, SDLC, SAFe Agile, SEI-CMMI, Lean
• Agile: Product Vision, Product Roadmap/Backlog, Release plan, User Story, Sprint plan and execution, Product release/show-case (Well conversant with Agile Flow)
• SAFe Agile Flow: Program/portfolio Management, EPIC Log, Lean adoption, Release Plan, Program Increment (PI Objectives), Release train Engineer (Chief Scrum Master) and Team allocation,, Defining Team backlog, Worked with Dev/Ops (Systems Team), Product owner, Business owners, Architects, Manage Multiple Release train/Work Streams, Story and Score cards
• Cloud migration program - Define Strategy, Evaluate architecture, Identify Inventory, develop roadmap and Execute Migration with SaaS, IaaS and PaaS Classification.
• Enterprise Data Center Migration, Unified communication Project, Program
• Application Development: Software/Application Project Life Cycle, IT Product Development life cycle
• Data Analytics/BIG data and Data Warehouse/Content management project - Build, develop and manage large data warehouse, Automate the data movement using ETL and other BI tools, Data Mining/Cleansing, developing operational and analytics environment for reporting needs. Developed Data Warehouse for Risk data and developed model for IT Asset Criticality, RTO/RPO. Reporting solution delivered for regulatory, legal requirement for compliance
• Enterprise IT Governance, Risk and Compliance Program (ITGRC) - Developed, Deployed IT Governance, Risk and Security Compliance framework for IT Application/ IT infrastructure.
• Data Center and Cloud Migration, Unified Communication: IT Infrastructure projects for client environment, Server environment, Enterprise storage projects, Data Center consolidation/migration projects, Virtualization projects. Cloud migration projects.
• Service Management (ITSM) - Integrated Service management solution implementation
• Business Process Integration and Optimization (Process Optimization)
• Strategy and Portfolio Planning (IT and Business)
• Managed various Expertise in I.T. Project/Program Management (PMO)
• Enterprise Application Integration (EAI) - In house and vendor application integrations
• Insurance Workflow Enhancements Management roll out - Insurance/Bank Support Center
• Insurance Enterprise P & C / Home Insurance Rate enhancements - nationwide roll out
• Insurance Industry - Agency Sales Enhancements (ASE) and Agency Infrastructure Management Program (AIM): Supporting 18,000+ Agents systems
• Well balanced, Enthusiastic, Agile leader, Facilitator, Decision Maker, Detailed oriented and Organized, Motivator and Approachable professional

SKILLS & ABILITIES:

• Project/Program Management, Delivery Management, Account Management
• Primavera, MS Project, CA- Clarity, MS Office, MS Visio, Lotus notes, Share point and Version-One, TFS for Agile and other tools.
• Agile, Waterfall, Scaled Agile framework (SAFe), Lean and iterative.
• Project Management, PMO Roadmap, Program/Project management Gate process/Change management/ Release management for various project management Model
• Worked as Account Manager and dealt with large size clients (USA - GE and others) as well as Vendor / Resource Management with group of 250+ Resources.
• Established development center for Insurance Industries client
• Financials, Insurance (Claims, Auto, Home/Renters, Life, Health) and Banking (Deposits and all loans)
• Engineering and Textiles (With ERP, Six Sigma/Lean, SEI-CMMI)
• Utilities and Retail Industry
• Closely Partnered with all levels of Business/IT leadership to define the scope and deliver the results
• Established strong communication and reporting with senior leadership - Director, AVP and C-level

TECHNICAL SKILLS:

Software: COBOL, C and Basic languages, Assembly languages, Java and .Net Projects/Web Development, IBM Mainframe development

Databases: ORACLE/SQL/DB2, SAP/ERP

Operating Systems: Windows, Linus/Unix

Hardware: Client Virtualization with Citrix/NetScaler, Data Center migration with Linux and Windows-Virtualized environment, Storage SAN-NAS, DASD, VTS

Applications: Web and Application Development projects - Java - WebSphere/.NET, M/F projects

Industries: Financials, Insurance, Banking, Manufacturing, Utilities and Retail

Tools: Enterprise content management tools - FileNet P8, Captiva, Control-D, Risk and Compliance Tool - Archer, IT SM Tools Suite - HP Service Manager, HP UCMDB, HP- Asset Manager, HP-OO, BMC performance monitoring tools., Skype for business for unified Communication - IM and Video/Audio conference, Office 365 for Organizational productivity.

Data warehouse: DB2, Hadoop architecture tools, BI and Cognos tools Workstation, Server, Network and other technologies for CLOUD and DATA CENTER Migrations.

PROFESSIONAL EXPERIENCE:

Sr Project Manager/Program Manager

Confidential

Responsibilities:

• Lead and deliver the Cloud Migration and Data Center Migration strategy with Program Manager
• Partner and build collaborative relationships with Business, Infrastructure leadership and Vendor to ensure successful execution of the data center migration.
• Planned and executed the Data Center Upgrade and Migration projects – transforming to the new data center by monitoring closely Capacity/Availability and business criticality of app/hardware.
• Provide leadership over the program/project team (including Client Engineers, internal IT staff, vendors and contract staff including on-shore and off-shore resources).
• Work with IT functional area directors/managers and business stakeholders to acquire, schedule and manage project resources. Defined migration dependencies.
• Capture business context information (i.e., SLA's, business outage tolerances, etc.).
• Developed and maintained a Migration Project Plan that describes milestones, major task items, and durations for subsequent detailed migration planning and execution phases.

Sr Project Manager/Program Manager

Confidential

Responsibilities:

• Was principal consultant for Enterprise Correspondence program/projects and worked as “Project Management Center of Excellence” for short term assignment.
• Worked with Program management office to introduce Solution delivery methodology and gate process for Change, issue, risk and Stakeholder dependency management.

Tools: CA-Clarity, CA-Rally, MS Project, MS Office, MS Visio, Share point. High level knowledge of Guidewire.

Confidential, Bloomington, IL

Sr. Program and Project Management Consultant

Responsibilities:

• Identifying Business and IT Application and Data Store inventory,
• Prioritization and sequencing of migration for physical data center move or Cloud environment (Define roadmap for SaaS, PaaS, IaaS)
• Define Security, Performance and availability, Supportability goals and objectives.
• Executing Cloud migration by platform/App and Software as program/projects.
• Enterprise Data Center migration program: Defining Multiple PMO’s like Primary Project Management office, Facilities Management office, Technical Management office (For Architecture), Migration Management office and Operational Management office.
• Aligning goals and objectives of each Program office to build and migrate/distribute app and infrastructure to multiple data centers
• Working on defining contractual strategy with external vendors.
• Defining and executing data center “Cost/compute/storage (CCS) capacity based migration approach.
• Developing consolidated big data store for IT Service Management data of Change, Problem, Knowledge, and Incident management data (ITIL) for daily reporting/analytics reports, Strategy planning for Hadoop migration for each Line of Business (Business Modernization).
• Worked on projects to build multiple data warehouse.
• Worked on SQL, DB2, Oracle, XML based internal/external data movement to big data store
• Established ETL process for Real-time and near-real time data movement
• Automated scheduling and controlling data jobs thru various tools.
• Build large data store IT Service Management, IT Security – Risk and compliance data store, Business lines like Claims, Policy data store to data warehouse
• Developed operational and analytics data warehouse for various IT and business.
• Worked on big-data efforts for selecting tools/infrastructure and defining Hadoop architecture in 2016. (Hadoop Tools selection like Flume, Sqoop, Scala, Spark, Hive and Hbase tools)
• Enterprise Workstation and Enterprise Server Release, Enterprise Server management tool, Client virtualization release, Office 365/Skype for business roll out, Software distribution management system and workflow enhancement projects.
• Client Virtualization using Citrix, NetScaler and VMWare technology
• Client and Server release management process to prioritize and deploy product upgrades/updates and security patches. Enterprise Storage capacity management efforts
• Office 365 and Skype for business roll out to enterprise.
• Identification of IT and Non-IT Assets inventory
• Developed risk assessment Inventory model by Asset categorization: Business Application, IT Application, IT Services/processes, IT infrastructure (Servers, Client, Networking, and Storage), IT APP and DB Repositories as well as non-IT assets: office buildings, ATM.
• Developed Security Compliance assessment framework to cover various legal and regulatory law like Dodd Frank law, GLBA, HIPAA, PCI standards etc. and each asset owner need to answer the questionnaire in assessment framework with more than 50+ questionnaire, covered internal and external factors and developed Implemented framework with Risk Criticality score and asset tier rating. Worked with Risk and Compliance – Business group to define score/rating statistical model with algorithm and Established Governance Model.
• Implemented the framework to calculate risk scope in all area of organization
• Developed data warehouse to prepare Security/risk and compliance reporting solution.
• Worked on Federal and state audit finding and work on continuous improvement.
• IT Service Management implementation and integration of In-house and vendor products like HP Service manager tool suite, HP UCMDB, HP Asset Manager, BMC products.
• Effectively introduced Change, Incident, Problem, Knowledge management discipline with Service level agreement and Service level objectives.