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Product Owner Resume

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Boston, MA

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SUMMARY:

Accomplished IT Project Manager and Systems Analyst with seven years of leadership experience within the healthcare industry. Results - driven analyst adept at identifying areas of improvement and implementing cost-effective process enhancements. Collaborative communicator able to coordinate projects across departments, ensuring proper strategy, alignment, integration, and visibility. Skilled at mitigating risks and addressing issues to ensure on-time delivery.

AREAS OF EXPERTISE INCLUDE:

  • IT Project Management
  • Systems Analysis
  • Team Leadership
  • Data Analysis & Mining
  • Detailed Use Cases
  • Vendor Management
  • Database Application Design
  • Business Requirement Gathering
  • Healthcare Data & Standards

TECHNICAL SKILLS:

MS Project, MS Access, EDI ANSI X12 8371, 837P, 276/277, 278 Inbound/Outbound, 835, 999 Transactions.

EXPERIENCE & NOTABLE CONTRIBUTIONS:

Confidential, Boston, MA

Product Owner

Responsibilities:

  • Managed 3 agile scrum teams, one for big data infrastructure and software, one focused on customer facing data extracts, for cloud based claims adjudication platform for Confidential third working on applying Machine Learning and Natural Language Programming to systems integration Mapping.
  • Own all features, stories and tasks in CA Rally, work with staff to create and groom requirements.
  • Responsible for all timeline commitments, and communication around progress and software readiness.
  • Successfully managed 3 scrum teams and over 27 staff members, in a period without a Technical Delivery Owner, Business Analyst and Project Manager
  • Oversaw conversion of extract delivery model from big data solution to an extract from the core system to expedite delivery and increase reliability of data.
  • Successfully delivered to Integration Testing Member and Member Group extracts to nine internal downstream systems.

Confidential, Quincy, MA

Systems Analyst

Responsibilities:

  • Design enhancements, new business applications, and information system solutions by integrating technical and business requirements.
  • Develop requirements and change request documents for a project to upgrade to the latest version of the International Statistical Classification of Diseases (ICD10).
  • Generate process and data mapping documents for review with business and development teams.
  • Execute smoke test plans for business validation of data warehouse and configuration tasks.
  • Write requirements for multiple reporting changes as requested by business users.
  • Completed business requirement documentation and process/data flows ahead of established milestone.
  • Provided application overview and training in test scenario design to the QA team.

Business Analyst

Confidential

Responsibilities:

  • Managed a project to develop business requirements for a desktop-based clinical management program supporting the clinical innovation team.
  • Created and maintained overall project plan.
  • Designed process and data flows.
  • Streamlined clinical management application processes, decreasing the time needed for nursing teams to implement new programs from 18 months to three months.
  • Produced 12 project uses cases for development and testing phases.

Confidential, Wellesley, MA

Senior Business Systems Analyst

Responsibilities:

  • Led the business and project team to develop business requirements and user acceptance testing (UAT) plans to enhance eCare, a homegrown referral and authorization system.
  • Identified and tracked deliverables and set timelines.
  • Created, reviewed, and maintained documentation.
  • Collaborated with cross-functional teams to identify business impact.
  • Designed and executed user acceptance testing.
  • Resolved data, reporting, and system issues.
  • Automated the process for Lyme disease related authorizations approval, enhancing efficiency.
  • Applied medical policy logic to modify the authorization process for BRCA genetic testing, projected to save $500K in year one.

Confidential, North Quincy, MA

MMIS Business Analyst

Responsibilities:

  • Developed and reviewed business requirements, design documents, and unit tests.
  • Identified and executed complex test cases for provider, member, and claims adjudication.
  • Tracked and tested system defects.
  • Collaborated with technical teams and developers to resolve system issues.
  • Created, coded, executed, and analyzed 5010 EDI test files.
  • Coordinated pilot program for Confidential testing.

EDI Specialist

Confidential

Responsibilities:

  • Conducted internal and external EDI 5010 testing.
  • Tracked and tested claims processed in test MMIS.
  • Performed provider outreach and coordinated with external beta, vendor, and trading partner testers.
  • Updated systems to support 5010 external testing.

Confidential, Watertown, MA

Project Manager

Responsibilities:

  • Coordinated tasks across multiple development teams.
  • Defined deliverables for each team member.
  • Served as a liaison between IT and business teams.
  • Represented the project in meetings.
  • Developed and maintained project plan for multiple work streams.

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