PROFESSIONAL SUMMARY:

MBA with 12 plus years of experience in IT Software Management as Product Manager, Principal IT Analyst and Market Analyst specializing in the conceptualization and build of unique Appraisal Management, Mortgage Risk Management, Healthcare Management, Financial Market Data, Regulatory Compliance Applications. Proven track record of converting raw data into solution generating products. Adept at evaluating, visualizing and creating breakthrough strategies. Superb communication and presentation skills in articulating ideas to technical and non - technical audiences. Experienced in re-engineering and sun-setting legacy applications. Able to lead by example and complete projects in a budget controlled and time critical environment.

SPECIFIC EXPERTISE:

• Business Case Development
• Product Design & Development
• Product Lifecycle Management
• Price & Cost Management
• Financial Analysis
• Promotion & Marketing Support
• Product Launch & Retirement
• Product & Process Analysis
• Product & Process Improvement
• Requirements Development
• Use Case Development
• Data Modeling & Forecasting
• A/B cohort & Multivariate Testing
• Documentation Maintenance
• Marketing Communications
• Instructional Documentation
• Training Development & Delivery
• Sales Support
• Customer Support
• Process Documentation
• Procedures Documentation

TECHNICAL SKILLS:

• Agile, Waterfall, Iterative
• Quick Base
• Rational Rose, UML
• HP PPM
• Confluence, Requisite Pro
• SQL, XML
• Oracle, SQL Server, MS AccessIMS Mainframe
• MS Visual SourceSafe
• Crystal Reports
• Taleo, Kognos
• Rational Robot, Test Manager
• XML Post tester
• Rational Clear Quest
• JIRA
• SNAGIT, Sales Force

PROFESSIONAL EXPERIENCE:

Confidential, CA

Product Manager

Responsibilities:

• Product manager & Roadmap owner for International Business expansion in EMEA and APAC.
• Product owner for companywide initiative for fingerprinting background investigation working with multiple states and FBI for financial & Healthcare verticals.
• Defined overall business strategy and go-to market plan for the new product launch
• Developed Business case to define the fingerprinting market, identify key customers, define future business strategy and recommended course of action by virtue of key partnerships with FBI Channelers
• Helped design Billing information system for PSO market including purchase order requests and invoicing.
• Expert in Vendor Management/Contract Negotiations and External Service provider relationships delivering products in both B2B and B2C/DTC environments
• Performed Product Financial Analysis using various Statistical models including Breakeven Analysis, NPV, and Revenue Forecasting & ROI.

Confidential, CA

Product Manager

Responsibilities:

• Managed all aspects of Product Management for Verification Suite of products including Borrower/Third Party Risk Mitigation, Tax Transcripts, MLO License Verification, Debt Monitoring & Employment Verification with an Annual Revenue of $4+ Mil/yr
• Re-launched legacy solutions with new functionality to improve overall Customer Satisfaction by 35%
• Worked closely with Lawyers/Underwriters/Appraisers on various Risk Mitigation / Risk Management & Mortgage/Insurance Regulatory Compliance Solutions
• Performed Product Financial Analysis using various Statistical models including Breakeven Analysis, NPV, and Revenue Forecasting & ROI.
• Experience in planning, organizing and implementing Business Strategies for various product lines based on Customer/Sales & Industry feedback through Surveys & Client Interviews.
• Created strategic and tactical Product Visions & Business Cases delivering on-going future and near-term Roadmaps through Market Research, customer feedback and interactions with internal stakeholders
• Identified and Implemented Trend Analysis within Saas based applications to highlight overall Risk
• Implemented Google Analytics within Fraud applications to understand customer visits, in-product VOC and in-product measurement (Talk, VOC, Analytics)
• Performed SWOT and Competitive Analysis to determine new and current product Price initiatives and overall business Strategy.
• Worked Closely with Sale/Account Management/Customer Service & Training department for Client Relationship Management (CRM) using Microsoft Dynamic CRM tool to automate business processes for overall customer satisfaction
• Managed and Reviewed client SLAs/OLAs for product performance and compliance.
• Managed all projects with HP PPM tool to deliver on time project delivery and real time visibility into projects & individual roles
• Followed best software practices including Agile Methodologies, RUP, and SDLC for software validation and verification.

Confidential, CA

Sr. Business Analyst

Responsibilities:

• Worked on the claims processing module of the Group Approval Process (GAP).
• The claims processing module involved Receipt and Verification of Claim Forms (837) and Claims Attachments (275), Claims Enquiry and Response (276/277), Adjudication, EFT and ERA (835) as per HIPAA guidelines.
• The project also involved determination and payment of the PMPM Capitation fee to the medical groups and IPA s by the HMO on behalf of its members.
• Conducted Feasibility analysis of the system to be, identifying constrains of the current system
• Developed and maintained a program level dashboard, tracking the progress of all projects in the division.

Confidential, Long Beach, CA

Business Analyst

Responsibilities:

• Federal and State Financial reporting and analytics via QNXT implementation and company transition from QMACS
• Performed Gap Analysis of the As-Is and Should-Be process within the organization to analyze and fill the existing gaps in the business processes
• Facilitated JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication
• Developed standard procedure documents for users as well as the development team to manage reports.

Confidential

Market Analyst

Responsibilities:

• Gathered requirements by conducting meetings and brainstorming sessions with end users and SMEs and documented them using RequisitePro - the documentation tool offered by Rational.
• Organized requirements into high level Use Cases and low level Use Case Specifications and modeled them into UC, Activity using Rational Rose and MS Visio.