SUMMARY

Dedicated and innovative Project Manager wif over five years of IT experience, and Proficiency in contributing to long - range operational objectives, seeking Project Manager/Scrum Master position.

• Project Management: Proven success diagnosing and resolving software issues wif hands-on project management expertise, dedicated to upgrading office applications and expanding productivity. Track record of matching business and client objectives to current and emerging technologies.
• Agile / Scrum: Proficient in Agile Development, holding Certified ScrumMaster (CSM) qualification. Also practiced in Lean Development and Waterfall.
• Business Analyst: Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.

TECHNICAL SKILLS

• Operating Systems:Windows 98/NT/2000/XP | NT/2000/2003 Servers | UNIX
• Scripting Languages: SQL | C
• Databases:
• Reporting:
• EAI Tools:
• Additional Tools: Oracle 9i/10g | MS-SQL | SQL Server | MySQL | Cassandra
• Tableau | Crystal Reports | Informatica
• TIBCO Business Works | TIBCO EMS | Jenkins
• Rally | JIRA | Microsoft VISIO | Smart Draw UML | SVN | TFS | XMLSpy | PCF | BitBucket | Postman | Confluence | Asana

Experience Highlights

Confidential , San Mateo, CA

Scrum Master

Responsibilities:

• Internally drive core assets such as embedded applications for consumer Confidential, data infrastructure development and cloud services
• Coordinate Customer specific releases for major brands in consumer Confidential or service provider segments.
• Facilitate cyclical Scrum meetings, remove impediments, Help teams move toward the full Scrum framework, Work wif the Product Owner(s) to maintain the backlog, Organize backlog of features, epics, stories, and tasks in JIRA
• Provides visibility into program health, progress, and impediments by compiling, analyzing, and presenting statistics
• Build and track both the Release Plan and the Scrum/Iteration plan, Outline product’s verification and testing plan and work closely wif both Beta testers and External Testing team.
• Assess scope and define timelines, plans, and roadmap. Interface wif Program Management Office to ensure project goals and requirements are being met

Confidential, Bellevue, WA

Scrum Master

Responsibilities:

• Interact wif Project Sponsors, other Technical Program Managers, and multiple development teams to define deliverables and features.
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints Serve
• Manage On-Site and Off-Shore team and Ensure Agile Development Methodology is followed
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups wif competing priorities
• Create payments platform based on digital architecture axioms, Build Microservices on PCF Cloud foundry
• Provide the foundation for best practices and processes associated to enabling continuous integration/continuous deployments (“CI/CD”) and agile development through continuous delivery and continuous improvement

Confidential, San Francisco, CA

Software Engineer / Agile Project Management

Responsibilities:

• Develop detailed project documentation in scrum notes, sprint reviews reports, retrospectives, and consistent progress perspective to cover three-week Agile deployment cycle.
• Collaborated wif cross-functional teams and external partners contributing to phases and needs of integration projects.
• Serve as subject matter expert to advise in product development during software lifecycle to ensure successful execution meeting defined requirements.
• Devised optimal options to generate effective process technologies reducing and eliminating requirement discrepancies, and extended influential recommendations to technical and business leaders.
• Tracked and documented resolutions to procedural production and disaster recovery initiatives during project lifecycle, and contributed to frequent business continuity testing.
• Analyzed and evaluated escalated support tickets, developing key resolutions resulting in improved end-user satisfaction and internal team productivity.

Confidential, Warrensburg, MO

Graduate Assistant

Responsibilities:

• Guided students, trained staff and managed online collateral for Computer Commons Centre.
• Significantly contributed to staff meetings, providing suggestions to best serve students and library visitors.
• Educated students and empowered them to further conduct viable academic research and work wif software applications.

Confidential

Project Manager

Responsibilities:

• Collaborated closely wif Denmark leaders, customers, and project team to successfully complete web development projects for an Indian operation of Denmark-based startup.
• Tracked deliverable quality assurance and employed project management software to document project phases for error-free and timely completion.
• Inspected deliverables prior to delivery to client ensuring quality output.
• Solely responsible for operations, while managing web development projects.
• Conducted training sessions for new grads, offered performance evaluations, and facilitated high-achievers be recruited into the company.

Confidential

Technical Support Engineer

Responsibilities:

• Identified issues through dedicated troubleshooting, and issued technical resolutions to global account clients in engineering capacity wif Global Delivery Division.
• Collaborated wif development to de-escalate performance issues, and wif product consultants to effectively manage and resolve client support tickets.

Confidential, Basingstoke, United Kingdom

Core System Engineering Intern

Responsibilities:

• Completed thorough software testing prior to project launch, updated test matrix, and liaised wif Poland software development team to address and resolve identified bugs.
• Provided integral testing techniques to TRACES, TETRA RF automated coverage evaluation system software.
• Ensured end-users' automatic data collection, transparency, and assessment obtained from crucial network.

Confidential

IT Support Technician - Volunteering

Responsibilities:

• Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows (Laptops & Desktops) and Microsoft Office
• Diagnosed, troubleshot and resolved a range of software, hardware and connectivity issues. Excelled in asking probing questions and researched, analyzed and rectified problems
• Assisted IT team wif anti-virus program installations and virus removals
• Conducted Training, Assisted Hospital staff wif computer application questions and walked through systematic process for troubleshooting hardware issues.