It Test Analyst Resume
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SUMMARY
- Experienced in Telecommunications and Information Technology; directing product testing, automation design/development, as well as customer repair process.
- Strategic and conceptual thinker, exercises sound technical, analytical and engineering skills to deliver projects on schedule.
- Recognized as a hands - on manager/SME, team builder and motivator; possesses the drive and determination to build on recent performances.
- Expert in performing testing/analysis and generating reports.
- Strong interpersonal, communication and negotiation skills, proactively keeping management, peers and customers informed and focused on the process.
AREAS OF EXPERTISE
- Building/Leading Technical Teams
- Requirements Gathering/M&P Documentation
- E2E Testing(Sales/Ordering/Service Delivery)
- Customer Experience Improvement
- Center Operations
- Change Management
- User Acceptance Testing
PROFESSIONAL EXPERIENCE
Confidential
IT Test Analyst
Responsibilities:
- E2E Validation Testing- AVPN/BVOIP/Ethernet/MIS/ADI/OEW/Cloud projects- Retail, Wholesale, Government
- Create test cases as needed within project team per User Stories
- Work with development team to identify/resolve defects
- Test E2E functions relating to customer account, product design, billing, contracting, ordering and service delivery
- Ensure projects are completed within timelines, meeting/exceeding stakeholder requirements
- Report daily progress for each active test case to leadership team and updated in HP ALM
- Write "walkthrough" docs, complete with screen-prints, and post on SharePoint to be used by other testers
- Act as project SME for all products providing training and guidance for other testers
Confidential, Irving, TX
NTRC Manager
Responsibilities:
- Hire, train and supervise up to 20 in-house and outsourced technicians
- Direct maintenance of designed circuits, voice services and TDM/VOIP termination
- Meet Mean Time to Repair goals
- Point of contact for escalations
- Ensure customer/vendor quality improvement
- Reporting using Excel and MySQL
Confidential
Sr. Specialist - Network Operations
Responsibilities:
- Supervise team of 15-20 Network Technicians
- Direct resolution of Confidential &T network issues pertaining to Private Lines, Frame Relay, ATM, MPLS switches and transport equipment (Alcatels, Dacs, NCOE) for Domestic and International circuits
- Manage process rules for automation
- Meet Mean Time to Repair goals
- On-call and weekend duties
Confidential
Data Analyst Manager
Responsibilities:
- Direct provisioning of residential/commercial DSL services
- Data extraction, manipulation and order assignment
- Resolve billing errors
- Configure WAN/LAN IP's
- Ensure due/past due order fallout is assigned and completed manually
- Peoplesoft CRM UAT SME
- Created UAT test cases
Confidential
Data Support Analyst
Responsibilities:
- Project Management lead for Tuxedo implementation
- Tuxedo UAT Lead Tester
- Migrated customer base to Tuxedo
- Trained 150+ employees
- Managed automation error reports
- Reporting for monthly billing reconciliation
- Migrated customer base to new billing system and finalized company training
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