SUMMARY

• IT Project Manager with 5 years of experience in Waterfall and Agile project management, release management, and database development.

TECHNICAL SKILLS

• Waterfall, Scrum, Kanban Project Management
• Change, Release management
• Program Coordination
• Web Design and Development
• Java Programmer
• SQL Developer
• Catalog management.
• Agents Programming in Java.
• Data quality.
• Develop complex / multi data source queries for management.
• Develop complex SQL queries and reports.
• Maintaining technical documentation.
• Training and Development
• Policy Design & Implementation.

PROFESSIONAL EXPERIENCE

Personal Assistant

Confidential

Responsibilities:

• Assisting in the establishment of family business in real estate by providing personal assistance in finalizing paperwork, putting marketing plan and preparing projects portfolio. Planning for the company's website and it's technical and none technical requirements.
• Using Microsoft Project to define tasks, durations, milestones and time estimates.

Print Specialist

Confidential

Responsibilities:

• Working on Adobe Illustrator to prepare customers' orders for printing by optimizing and modifying graphics to be readable by printer and cutter software.
• Managing daily customers' orders and making sure all due orders are printed and delivered according to customer's requirements and promised delivery date.
• Resolving and responding to customers' inquiries.
• Operating printer and cutter to get the customers' orders ready for delivery.
• Perform all quality measures to capture and resolve any printing errors as early as possible to maintain our customers' satisfaction.

Technical Program Coordinator

Confidential

Responsibilities:

• Introduced and applied improvements in release management process and quality process reducing live defects by 60%. The process discussed testing phases and tools used, depending on the nature of the project, starting by unit testing then regression and integration testing scripts ending with end user acceptance test.
• Analyzed and reported accuracy of book providers orders fulfilment against their availability feeds resulting in improving sales by 20% as well as customer fulfilment, customer satisfaction and reducing refunds by 15%.
• Identified and implemented a new more accurate source for books dimension data that impacted the accuracy of shipping estimates by nearly 40% increasing profit by about 10 - 15%. Project plan and tasks chart generated using Microsoft Project.
• Managed System Administrators backlog resolving communication issues between System Admins and other stakeholders.
• Managed and put a disaster recovery guide book for live systems operations team which reduced down time of live systems by 50% and resolved confusions and problems reporting issues by 70%.
• Generated all technical documentation describing requirements and scope as well as technical solution and publishing it on Sharepoint so all concerned stakeholders can follow the changes and remain up to date.
• Worked regularly with all Project Managers on providing detailed and accurate status reports highlighting issues and bottlenecks to be raised and discussed by higher managers and business stakeholders, and regularly sharing status reports on Sharepoint so everyone remains on track, especially business stakeholders.

Development Manager

Confidential

Responsibilities:

• Promoted to Development Manager.
• Drove effective status reporting strategy across all technical teams in Egypt and using Sharepoint to regularly publish status reports.
• Improved project management process by mentoring technical leads through applying Agile project management improving teams' productivity by 40%. The process included using Microsoft Project as well as different Agile tools like Jira and Trello according to size and nature of project.
• Built strong and committed technical teams by working with HR in improving job descriptions and defining required technical skills, as well as preparing interviews guide and leading technical interviews which led to raising the technical skills bar of the teams by 50% and consequently higher productivity by almost 35%.
• Review and discuss system design and architecture with all technical teams facilitating and promoting expert judgment discussions and brainstorming between teams.

Project Manager & Team Lead

Confidential

Responsibilities:

• Promoted to Project Manager and Team Leader for Internal Systems Java team.
• Improved project management process by introducing and implementing Scrum mythology, leading to better teamwork and visibility and raised the accuracy of status reporting by 60%.
• Put in place an effective and professional communication policy to circulate requirements which improved data quality by 40% and reduced confusion among stakeholders and data inconsistency by almost 75%.
• Improved communication between various technical teams and departments by leading regular meetings to discuss blockers and announce achievements.
• Implemented a knowledge exchange repository, using Sharepoint, including all projects documents and lessons learned, as well as Issues/Resolutions guide that greatly assisted in reducing development time and errors handling by 30%.
• Invested for the company in the team by putting a program to develop and raise technical skills of the developers through knowledge exchange sessions. This led to improving code and design quality.
• Designed and implemented a smart system based on AI using Agents programming that handled communication and updates between different business modules, handling all testing from unit testing, installation, compatibility, regression and integration test. This improved data consistency by 40% and managed regular transactions on main catalog very effectively.
• Designed and implemented a smart pricing system that was able to compare market prices for over 16 millions book in 3 days. That was highly reflected on the company's pricing and ratings increasing sales by 50% more due to competitive prices.
• Designed and implemented smart and dynamic system that can work with different marketplaces to provide regular catalog updates enabling the company to expand its business to 5 more online marketplaces in Europe simultaneously.
• Lead and facilitated technical discussions related to system design and architecture between developers, system admins, database admin to discuss and come with the optimum solution for the required system or feature.
• Worked and lead all needed work to migrate and update all systems to Linux servers using latest platform and database versions, performing all needed code and database changes as well as performing all needed integration tests.

Java Developer

Confidential

Responsibilities:

• Designed a fully dynamic XML parser for customized feed from different suppliers.
• Designed and implemented a dynamic system to handle the daily and expanding feeds for the company's book catalog, as well as handling effectively the frequent change requests received without the need to rebuild the whole system which lead to increasing catalog and adding more suppliers by almost 60% faster.
• Designed and implemented a system to handle and update catalog dimensions for accurate shipping and handling estimations which improved the shipping cost calculations and consequently improving pricing and raising profit margin by 30%.
• Designed and implemented an internal PHP website to visualize different systems parameters providing statistical figures on performance and different deviations. It was also updated to send alerts whenever a big deviation takes place which assisted Operations team to handle errors early before they reach the live catalog.
• Was responsible for looking after all required system updates in terms of code upgrade to latest Java version, as well as database upgrade to latest database version making all necessary changes and testing. Also worked with System administrators to successfully install all needed software upgrades on Windows servers.