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SUMMARY

• Over 13 years, Senior Project/Program Manager Delivery leader with strong work experience in Information Technology.
• Independent and highly motivated team player who approaches new challenges with a can do attitude.
• Strong hands on experience establishing & managing cost effective on shore /offshore resource delivery model managing projects,schedule, budget, tasks,business value case objectives, prioritizing responsibilities, delegating tasks, and executing deliverables to successful completion.
• Very strong work experience managing complete software development life cycle (SDLC) projects from Inception to Delivery (end to end), drive PMO strategy recommendations governance, processes, policies and best practices.
• Software Development Life Cycle Process Methodologies - Waterfall, Agile, Scrum, XP,Kanban
• Leading the program portfolio Commerce Data Platform, Master Data Management and Analytics. Building a data platform in Amazon (AWS) cloud - resulting in savings of $1M license cost for on premise implementation in addition to providing numerous business benefits to the organization & enabling a data driven culture. Highly visible & multiple integration data points.
• Proficiency using standard business software tools, including Microsoft Word, Visio, Excel, Access, PowerPoint, PPM Clarity. RPM tools, SQL, PL/SQL, Windows operating system, Web Services, Business data security, data loss prevention, Malware defense applications.
• Projects delivery enterprise solution architecture includes SaaS, object oriented development using Java, Web sphere commerce suite. Also worked on online e-commerce projects, B2B, B2C, Online web portal, Responsive web design, online financial transaction security levels on applications.
• Extensive interaction across engineering delivery management, product management, product marketing, sales, care, field readiness teams and partners.

TECHNICAL SKILLS

Business Software: Microsoft Word, Visio, Excel, MS Project, Access, PowerPoint

Database: SQL, PL/SQL

Technology /Languages: Java, J2EE, Web sphere

Operating System: Windows, UNIX, Solaris. AIX, Linux

PROFESSIONAL EXPERIENCE

Senior Technical Project Manager/Scrum Master

Responsibilities:

• Define, organize, manage, and lead multiple Scrum/project/programs implementations in a fast-paced IT environment across multiple geographic regions managing large scale, cross functional projects and initiatives, end-to-end implementations and deployments across functional teams.
• Facilitate as Agile coach Sprint Planning,Daily stand up,Sprint Grooming,Demo, Scrum of Scrum and Sprint retrospective ceremonies.
• Lead cross functional stakeholders to deliver Next Generation Online payment(credit card purchase) platform strategic initiatives, enterprise SaaS program on AWS cloud platform including the Dyanmic Payment gateway Billing Services,Data Security,encryption,PCI compliance, Interface with Salesforce.com platform, Cybersource and related 3rd party applications for GoToMeeting, GoToWebminar,GoToTraining products.
• Partner with engineering,identity access management (IAM) develop product backlog, data analytics team on forecasting, customer segmentation, cohort analysis, A/B testing to understand usage patterns, drive early usage of customers on the product offerings and conceptualize new product features to drive active use for GoToMeeting.
• Managed user experiences across websites, apps and mobile - Sox, System applications, Identity Access Management Info sec Compliance, Finance/transactions regulatory Compliance
• Performed Risk Assessment by facilitating Designing controls, Implementing appropriate monitoring, Creating meaningful and actionable management information & regulatory compliance
• Risk Assessment for total number of customers holding the product, Importance/criticality of product to customer, potential for conducting risk or unfair treatment in the product, external factors, including any regulatory focus for the similar products, Complaint volumes in relation to the product type.
• Collaborate effectively with IT Executive Business Engagement leads, engineering, technical teams, business partners and vendors to plan, execute and deliver within time and budget.
• Measure & act on key KPIs for the product offering teams such as Net New Business (NNB), Net New Customers (NNC) & Active use (AU) to measure product feature performance and overall product offering health
• Support governance initiatives and drive executive stakeholder’s weekly communications and meeting cadence.
• Strategy, Roadmap, project kickoff meetings, defining project scope, facilitating technical/operational security requirements identification, developing detailed project plans budget, resolving risks,issues, impediments and establishing a framework for the DevOps infrastructure team for on-going project deployment activities, improving operational processes, execution.
• Provide continuous improvement feedback to improve planning & execution, change management playbook, processes, services and best practices documentation.
• Project Management tools used agile development (language Java) management Jira,Rally,Quality Center, Confluence,Slack,Hipchat.

Confidential, CA

Senior Technical Project Manager/ Delivery Lead

Responsibilities:

• Leading standard project management methods, Agile Scrum framework and techniques to drive projects on the data center engineering of the enterprise, planning and conducting enterprise project kickoff meetings, defining project scope, facilitating technical/operational requirements identification, developing detailed project plans, project budget and establishing a best practices framework for the management of on-going project activities
• Define, organize, manage, and lead multiple project/programs implementations in a fast-paced IT environment across multiple geographic regions & cross functional teams to remove impediments, manage risks and dependencies.
• Lead cross functional stakeholders to deliver strategic initiatives, enterprise SaaS programs including Services Interface with Salesforce.com platform and related 3rd party applications
• Worked with cross functional teams product owners as Scrum Master for business scenarios, Architects, Business, technology developers and testers and drive Sprints for product “Sourcing”, User stories, Story points, weekly dashboards, reports etc.
• Mentor - provide guidance to the project team, partners, customers and other stakeholders regarding (RACI) roles & responsibilities, WBS expectations, communication plan.
• Worked with Global InfoSec identity access management (IAM) to develop product backlog, prioritization and single sign on for applications, legal compliance.
• Worked on product finance backlog automation and streamline oversight with vendor management software for finance transactions, simplify and enhancing capital policies, procedures & process, Verifying customer legitimacy, performing sanctions screening and scan client and vendor lists against Fed regulations and other government watch lists, verify customers’ identities to prevent identity theft and fraud per USA PATRIOT ACT compliance and the Red Flags Rule
• Drive Sprints, User stories, Story points, weekly dashboards, reports etc. & create baseline data center project schedules and track the completion of project deliverables, tasks, activities & milestones by providing timely status reports.
• Managed Services with AEM, building digital foundation faster and easier by handling challenges of upgrades, patching, scaling, backup, and testing
• Delivered Data as a Software Solution Service Program Sprint Release. Managed application development team working in technologies such as in Java,Green Plum, Talend, HWAQ, HIVE and distributed system for data storage and processing by Hadoop (self-healing) distributed File System (HDFS). VMs on Windows, AIX, Unix/Linux

Confidentia

Senior Project Delivery Lead

Responsibilities:

• Successfully Managed program product ‘Service Acceleration’ application delivering innovative technology solutions (Golden Gate Technology Oracle software Implementation for service business and Data Caching/Cloud Computing) that positively improves performance of overall service business operations and maintains Customer SLAs for entitlement framework & Service Supply Chain management.
• Define, organize, manage, and lead multiple project/programs implementations in a fast-paced IT environment across multiple geographic regions & cross functional teams.
• Lead cross functional stakeholders to deliver strategic initiatives, enterprise SaaS programs including the Dyanmic Services Entitlement Revenue generation application, Interface with Salesforce.com platform for salesforce compensations and related 3rd party applications
• Managed large scale, cross functional projects and initiatives, end-to-end implementations and deployments.
• Facilitate product requirement sessions for enterprise finance risk management and oversight, Threat Intelligence and Collaboration, Cybersecurity Controls, External Dependency Management, Cyber-Incident Management and Resilience
• Lead application development team of enterprise network, system and database engineers responsible for delivering new infrastructure and technology to the Services Business, Distribution Centers, Data Centers. Worked on Big data, Cassandra, Hadoop and open source analytics tools and technologies.
• Very strong working experience with Services Marketing, QTC Pricing and Discounting ICW OM (Quote to Order, Order to Book, Book to Invoice, Invoice to Cash) and IC engine enhancements.
• Led the projects (end to end) thru SDLC & PLCs: BC, CC, EC, Prod and post-prod support.
• Managed Project Scope,Roadmap, Release Timelines, Infrastructure, Resource Budgets, ($3 -$5 M/year) Change Management, Risk, Issues, post production Governance Policy and process.
• Led Service Oriented Architecture projects: Software as a Service (SaaS), Infrastructure as a Service(IaaS),.
• Led infrastructure build out /implementation projects with industry standard software and hardware, network security projects including VPN,Firewal, network segmentation, LDAP migration, IAM, user authentication & authorisation,data security updates, and stronger access privileges (Identity & Access Management)
• Monitored Networking Call Services transactions with Smart Monitoring tool (to do real-time, historical analysis and delivered custom dashboards) which collects and harnesses call center data.
• Administered/managed infrastructure P1 database governance, Sox/legal compliance for business and improved performance of web services, APIs hosted on database as service.
• Deployed/implemented industry standard best practices processes - Service and System Management applications, tools such as BMC Remedy (CMS and DB) HP, IBM, JIRA etc.
• Collaborated with Cross functional Process tracks for BRD, FSD,TSD Review, Impact assessment, Issue resolution, compliance, lead weekly track meetings, assist project managers and represent program management function.
• Delivered for Services business MVDC (Metro Virtual Data Center) and DR (Disaster Recovery), Windows, Unix/Linux
• Did the Gap analysis for Cisco business process framework and process simulation for Oracle R12. Worked with Oracle R12 Finance module upgrade projects.
• Collaborative Managed Services Channel Program (MSCP) - Go To Market (GTM) Services offering - Core team member Architecture SME, responsible for end to end process flows, user guides, training,business requirements, testing, and issue resolution. Managed relationship with global stakeholders.
• Defined, Designed, Built and improved process flows, best practices documentation & Requirements for Enterprise Contract Life Cycle Management (ECLM). Worked on Contract Discounts Product, Service and Promotions, rebates requirements.
• Performed Data Analysis, Gap Analysis and suggested solution for quality of data in CIBER (Contract Installed Base Enterprise Repository). Advanced Finance Pricing tool, Oracle ERP 11i Service Contract management group.
• Integration with data warehouse, generate data quality reports by running queries in Business Objects and Business Intelligence, Creating test scripts, test scenarios and conduct BAT, UAT.
• Worked on data warehouse, business intelligence reports
• Perform metrics surveys, management reports of Productivity, Revenue impact, Expense reduction and Customer satisfaction, finalizing/documenting system functionality process workflows and configuration.

Confidential, Santa Clara, CA

Project Manager

Responsibilities:

• Gathered business requirements (functional and non-functional) in legal Compliance with Fed Govt. global export regulations and international trade services for screening the restricted parties list for International trading countries and business names.
• Created Project Plans, timelines, roadmap to project delivery. Very good experience in designing new business processes or redesigning existing business processes.
• Authored Product Business Requirements Document, Designed processes and flow diagrams, UAT test plans for the upgrade, build project Reverse Domain Network Screening (RDNS) system. (Trade sphere Vasteras/ JP Morgan export compliance Tool)
• Prepared Product (System) Requirements Document, developed processes, flow diagrams, user acceptance test plans for the buy project Trade Sphere RPS 2.2, Vasteras search engine product to screen the embargoed countries, Business names, individual names for the international trade.
• Prepared Master test plan, test cases, scripts, planning tasks and assignments, preparing test data, executing tests in Alpha, Beta and Oracle ERP Production environment for SOX Compliance. Provided production support, UAT, Order fulfillment, Invoicing, Screening, Order management, Ship to, Bill to, entire shipment visibility and supply chain event management for the global trade, generate Brio reports on daily basis etc. entire Process oriented business application.
• Manage Finance data Screening of more than 5 million customer master data for regulatory compliance and Fed Govt. audit & risk assessment (Denied restricted party screening) and generated Brio reports.
• Prepared documents for the client's approved change management and acceptance processes related to the client integration business needs. Designed business processes for the clients approved vendors and Sun acquired new clients such as StorageTek, See beyond and other new business units for export compliance.