SUMMARY

Seasoned Project Management Professional (PMP) wif expertise in business process redesign, business strategy/development/execution, requirements gathering/analysis, communications, presentation/public speaking/management briefing skills, project administration and management, document management and coordination, database management, team collaboration, client - facing skills and client orientation/service.

TECHNICAL SKILLS

• Microsoft Office
• Excel
• PowerPoint
• Outlook
• Word

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Manager, Standards Development and Programs

Responsibilities:

• Led successful business process redesign of problematic program and enabled ANSI re-accreditation. Challenge included fixing complex 184 audit findings and 11 categories of duplicate violations from previous audit. Identified, compiled data, and mapped over 46 tasks in standards project life cycle, set up document management for 3000+ standard publications. Effectively automated tasks, decreased manual procedures and improved resource management. Presented change recommendations to staff and clients, set performance standards, trained department.
• Developed requirements, data fields and milestones for creation and rollout of first-time online project management system that tracked standards development life cycle and audit documents. Created process documentation for project status reporting. Engaged in collaborative process wif internal team and clients—bridged gap among requirements, process, technical solutions and execution.
• Serve as teh current lead and editor of teh Standards Style Guide. Wrote and implemented department standards development procedures for staff and stakeholder leadership. Introduced quality control processes and improved work output and timeliness of execution of tasks. Served on Engineering Manual revision team.
• Worked wif engineer clients in execution and development of standards projects—from initiation to close phases. Collaborated wif internal teams, auditors and stakeholders—compiled standards development requirements and made business process improvements. Developed and presented guidelines to clients. Drove collaboration and consensus for adoption of final processes.
• Give status briefings/presentations to customers, staff and senior leadership. Successfully laid out issues for analysis and decision-making—resulted in overhaul of system changes, staff reorganization and implementation of new application. Establish and maintain project communications to 19 committees. Provide training sessions to staff and client engineering senior leadership.
• Assist in department budget development. Manage and track standards financial activities and data.

Confidential, Fairfax, VA

Project Management Program

Responsibilities:

• Initiated programs, procedures and protocols—included management of diverse stakeholders, facilitation of committee meetings, stakeholders, and development of business products, services and resources. Conducted requirements gathering for business process design initiatives. Created project schedules, managed client contract deliverables.
• Tracked/monitored project deliverables and updated project schedule. Developed Resource Guide, Builder Business Guide and website. Oversaw HGTV production of webisodes. Worked wif diverse subject matter experts on home technology course team.
• Planned, worked and interviewed stakeholders—compiled needs and business realities for strategic planning session. Helped develop strategic vision. Gave input that translated solutions into strategies and executable action plans that supported mission. Managed schedule, execution, monitoring and reporting of plan deliverables to stakeholders. Deliverables completed on time and wifin budget.
• Developed, managed and tracked HTA budget. Tracked actuals and forecasts.
• Collaboratively worked wif 10+ departmental teams and boards. Formed key relationships wif leading media, research and industry communities. Coordinated promotional activities wif partners; established collaboration wif top electronics association—resulted in shared resources; prevented duplication of efforts and reduced costs.
• Press spokesperson—established relationship, secured interview wif editor, obtained prime coverage wif largest electronics magazine—promoted HTA to 65,000+ contractors. Developed/managed communications plan, newsletter, articles and stakeholder communications.
• Gave reports and presentations to stakeholders—Executive Officers, finance committee and senior management. Facilitated internal/external meetings—worked wif 10 internal departments, governance boards and committees. Served as senior client interface—provided representation at trade conferences and events.

Sr. Manager

Confidential

Responsibilities:

• Managed education credentialing projects and programs.
• Developed and tracked budget. Managed team that processed renewals and invoices.
• Oversaw data management—provided data analysis and reports to clients, boards and senior leadership. Researched and identified customer segments.
• Wrote content for programs, marketing materials, website and newsletter. Managed stakeholder communications. Partnered wif state associations—ensured cross-promotional plans.
• Gave presentations, promoted visibility of programs at trade events and Executive Officer forums. Presented budget to finance committee—achieved approval.
• Served as liaison to boards, councils, stakeholders and internal staff at meetings—ensured client needs were met. Oversight of external vendor/contractor activities.
• Increased retention for sales designation program by 10%. Developed operating policies wif stakeholders, created 200+ web pages. Monitored compliance.

Confidential, Washington, DC

Program Director

Responsibilities:

• Oversight of technology programs, events, operations and clients. Provided support to Chief Information Officer (CIO), VP, IT and Exec. Director of Confidential, teh Assn. for Retail Technology Standards ( Confidential ). Served CIO Council, Coalition on Retail Technology Standards (CORTEC) and Confidential Board. Supervised/mentored staff.
• Developed IT Leadership Summit and CIO networking event wif senior management—resulted in engagement of technology executives. Identified and enlisted international CIO who used top technologies—resulted in a Future Store keynote session—yielded 1000+ attendees. Participated in structuring and execution of partner contracts for Color and Size Standard code licenses.
• Compiled business requirements from CIO Council and committees for analysis—used in creation of standards for technology applications in retail operations. Wrote white papers and reports. Collaborated wif teh Voluntary Interindustry Commerce Standards Assn., GS1 US, United Nations Confidential . Product and Services and teh National Committee for IT Standards.
• Analyzed market trends, developed, facilitated and implemented technology program strategic plan for technology initiatives and projects targeted to global retail technology executives.
• In conjunction wif CIO, created and managed CORTEC, a technology advisory coalition. Led effort, obtained senior staff buy-in—created teh Manufacturers Advisory Council (MAC), and Product Attribute System (PAS) Committee. Managed meetings, b ridged commonalities and created team collaboration among teh MAC, Y2K and PAS committees for best practices development.
• Speaker on behalf of organization—gave presentations at GS1 US (formerly Confidential Code Council) annual convention, Color and Size Code committees and industry events.
• Wrote user procedures/guide/manual for Confidential . Color and Size Code system used in electronic data interchange. Managed communications plan; w rote content—included reports and website.
• Monitored, researched industry trends and emerging issues—made recommendations to senior management, aligned organization services to client needs and mission.
• Won two “Leg Up” company awards for successful recruitment. Achieved a 275% increase in CIO Council membership, a 25% gain in IT Leadership summit attendance and 75% increase in international participation in a two year period.
• Roles included technology supply chain standards development and staff support. Selected achievements include:
• After system breakdown—developed/implemented database of 22,000 codes in-house, from creation through roll-out in a five month period from initial date of hire. Achieved through collaboration of supply chain stakeholders and collection of business requirements.
• Served as representative to President Clinton’s Council on Year 2000 Conversion. Gave presentations on industry standards and activities at trade conferences.