SUMMARY:

• Build strong relationships with senior level executives, project stakeholders/sponsors, third party partners and vendors. Regarded as an influencer to senior leadership.
• Monitor status/provide updates to project stakeholders according to formal communications plan.
• Create detailed project schedules, manage scope, requirements, issues, and change requests.
• Set direction and guidance for entire team, including mentoring and problem resolution.
• Experienced leading diverse onshore/offshore teams in various geographies and time zones.
• Participate in strategic multi - year forecasting/planning as part of Portfolio Management, and ensure Programs/Projects align with Portfolio Management strategy and Business Plans.
• Innovator who understands business needs and participates in development of IT solutions.
• Lead Go-to-Green project recovery efforts for getting projects back on schedule.
• Experience in development of proposals/identifying new demand opportunities (new revenue).
• Experience tracking and reporting project costs and revenue.
• Program Office setup, set governance, metrics, and reporting for entire project/program.
• Led programs/projects up to $30 million.

PROFESSIONAL EXPERIENCE:

Confidential

IT Program Manager/Project Manager

Responsibilities:

• Product Owner - Agile development of Report Portal (Wire Frames and User Stories)
• ScrumMaster for report development SAP HANA, MSSQL SSRS/SSIS, Salesforce/SMax
• Collaborating with clients on business analytics for new reporting

Confidential

IT Program Manager/Project Manager

Responsibilities:

• Updated existing contracts (SOW and MOU) to address changes in landscape.
• Revised SLA - defined new metric and created technical process to report values.
• Implementation of Modular Clusters for SAP, Cloud DR Solution, EDI (Gentran) upgrade, 3PAR replication for SAP DR, B6200 SAP backups.
• Led effort to replace existing Cognos environment with Cognos/Informatica/Oracle solution, enhancing client’s ability to process more information for business analysis.
• Improved client relationship and project governance, leading to increase in add-on business.

Confidential

PMO Lead

Responsibilities:

• Established and ran Program Office, including implementation of Project Financial Tracking processes, turning around account losses totaling 15 million to clearing a monthly profit. Reduced the number of client disputes regarding project charges.
• Developed proposals for all new add-on business as well as project change requests to cover scope changes for in-flight projects.
• Migrated entire SAP Landscape to new platform, collaborating with 3rd party vendors and partners, achieving client’s objective without disruption to day-to-day business.
• Migrated additional SAP Landscape (ECC, PI, EP, SCM, Live Cache, GRC, SolMgr) on tight timeframe to ensure company merger could be completed by specified date.
• Led BW Upgrade to take advantage of new functionality.
• Led SAP MDM implementation replacing outdated MDM system, improving data quality.
• Implementation of LYNC, Web Hosting, Hyper V, Oracle upgrades.

Confidentia

PMO Lead

Responsibilities:

• Led implementation of MSPS/PWA, including migration of 200+ projects and PM .
• Migrated entire division from PIV time tracking and billing to SAP time tracking and billing.
• Developed custom solution for offshore resources to upload time in SAP against MSPS tasks, documented end-to-end process, and trained offshore teams.

Confidential

IT Program Manager/Project Manager

Responsibilities:

• Start-up of Program Office, including all governance processes and procedures
• Plan, managed, controlled parallel development/customization of product for each client’s specific requirements, in a dynamic environment with tight deadlines tied to annual benefit enrollment.
• Collaborated with product development leads on future releases.

Confidential, Pontiac, MI

Program Office lead

Responsibilities:

• Start-up of Program Office, including all governance processes and procedures
• Collaborated with client and internal SAP consultants to create a detailed schedule based on ASAP, including RTR, OTC, ITD, RTP, MDM, OCM, Basis, data migration, and external interfaces for all phases of project.
• Led project execution, provided oral and written status updates to client, and acted as primary liaison between the client and internal teams.
• Plan, managed, controlled SRM upgrade.

Confidential, Pontiac, MI

Program Manager

Responsibilities:

• Realized $1-million per day cost savings by delivering on-time to tight timeframe to coincide with start of fiscal period.
• Led 24 x 7 development effort utilizing teams in the United States and China.
• Start-up of Program Office, including all governance processes and procedures.
• Winner of the Confidential Chief Information Officer (CIO) .

Confidential

IT Program Manager

Responsibilities:

• Set direction for Program/Project improvement initiatives to improve overall governance.
• Plan, manage, control interface development for Strategic Retail System.
• Led SWAT team investigating generic timeout issue.
• Plan, manage, control global LAN refresh, resulting in improved throughput/response times and stability at each site.

Confidential

IT Program Manager

Responsibilities:

• Project Transformation of Desktop, Network, and Servers for more than 20 sites throughout Asia Pacific.

Confidential, San Francisco, CA

IT Program Manager

Responsibilities:

• Start-up of Program Office, including all governance processes and procedures.
• Program managed 50 server consolidation fixed-price projects through all phases of the project lifecycle, increasing margin from under 10% to more than 40% and realizing a $5.4 million-per-year savings.
• Introduce new technology for virtualization of server environment for future projects.
• Winner of the Confidential IT Project Excellence .

Confidential, Detroit, MI

IT Program Manager

Responsibilities:

• Start-up of Program Office, including all governance processes and procedures.
• Program Manage the 40 Usage-Billing projects through all phases of the project lifecycle.
• Manage the relationship with the Technical teams implementing the various technologies (Voice, Video, Platform, Client (Desktop), Infrastructure, Network, Storage)
• Collaborated with third party vendor to design and develop solution for usage billing for Voice Over IP (VOIP).

Confidential

SAP Managing Consultant

Responsibilities:

• Program Manage the 70 ERP improvement initiatives covering all areas (servers, LAN, WAN, desktop, tools & utilities, and process improvement).
• Assist in strategic 5-year technical planning and portfolio management, improving accuracy of scope and estimates used as input into the budgeting process.
• Collaborated with client to revise SLA metrics for ERP systems, streamlining collection and reporting of SLA metrics to address actual business needs.
• Investigated continual SAP print service issue and provided detailed technical explanation clarifying the process and resolving concerns for both Confidential and Rolls-Royce.
• Led successful implementation of SAP CRM module.
• Performed as Infrastructure PMO lead, including Basis team leader supporting production SAP environment.

Confidential

Responsibilities:

• Program/Project manage successful implementation of SAP WM module.

Confidential

Responsibilities:

• Performed as Infrastructure PMO lead, including Basis team leader.
• Plan, manage, and lead the IT projects (including SAP BASIS). This project involved the UK implementation of SAP and other 3rd party supporting products, requiring a complex technical infrastructure to support its operation.

Confidential

Responsibilities:

• Performed as Infrastructure PMO lead, including Basis team leader.
• Plan, manage, and lead the IT projects (including SAP BASIS). This project involved the Pan-European implementation of SAP and other 3rd party supporting products, requiring a complex technical infrastructure to support its operation.
• Manage two relationships - one with the customer and one with the application consultancy.
• Specifically requested to repair customer relationship to avoid loss of business.

Confidential

Responsibilities:

• SAP technical consultant leader for ERP package selection. Activities included:
• Requirements Determination
• Research of existing packages
• Creation of ‘long list’ of potential packages
• Creation of ‘short list’ (narrowed down to four (SAP, Oracle, BaaN, Intentia))
• Planned, organized, and set guidelines for the four vendors’ technical presentations
• Performed as Y2K project manager for financial systems.
• Due Diligence SAP Technical Team Leader as part of RFP response team.

Confidential

Responsibilities:

• SAP for Confidential to replace legacy systems
• SAP Workflow team lead - implemented workflow for HR Transactions
• Led development of web-based front-end for SAP
• Basis team liaison to SAP functional consultants
• Developed and presented ‘road show’ to end-users before roll-out of SAP functionality
• Set up standards for end-user help desk ticket generation for SAP incidents