SUMMARY

• Over 12 years of experience as an Account Manager and 8 years as Project Manager at an electronic fund transfer company and contractor.
• Over 8 years of experience as a Human Resources Manager in both the Public and Private sector.
• And have 9 years of experience as a Public Affairs Manager in the Armed Forces.

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

Psychology Technician

Responsibilities:

• Assists Mental Health and Security Staff in monitoring inmates that have been placed on precautionary watch due to self - harm and harm to others.
• Observe and document inmates’ behavior and movements while in the infirmary. Ensue immediate notification to the Security Staff when there’s a potential harm to the inmates.
• I also assist Doctors, Clinicians and Administrative Support Staff with quasi-clinician duties.
• My duties also include, but not limited to is to ensure that the inmates are treated with dignity; apply ethical and legal principles toward inmates’ mental health issues; upholding all HIPAA/OSHA/PREA requirements and ensure compliance with all Federal & State laws, regulation and guidelines while governing mental health confidentiality.

Confidential, Wilmington, DE

Project Coordinator

Responsibilities:

• Project consultant for Delaware non-profit organizations.
• I’m responsible for providing short-term assistance to nonprofit managers.
• I discuss management problems with the non-profit organizations and assist them in creating a structural breakdown to manage their projects.
• I also provide business planning, advice on mission/vision statements, strategic planning and marketing plan development.

Confidential, Claymont, DE

Senior Project Manager

Responsibilities:

• Responsible for driving Quality, Cost and Service Delivery on all projects.
• Obtained and used statistical data to forecast the success of the project.
• I applied analytical/quantitative approaches to problem solving. Developed schedules and time constraints for each project.
• Maintained Constructed Work Breakdown Structures for project team leaders.
• Balanced multiple projects simultaneously.
• Administered data for Change Management.
• Facilitated productive meetings both in-person and virtual.
• Delivered presentations to top-level executive members summarizing the progress of the project.
• Maintained a strong business relationship with internal and external stakeholders.
• And was the Project Consultant on a 13-acre construction site to house women veterans.
• The project's estimated cost was $8.4 Million Dollars.

Confidential, Wilmington, DE

Account Manager

Responsibilities:

• I managed all project deliverables for Client Relations and Implementations.
• I handled all phases of communicating project expectations to team members and stakeholders.
• I made all adjustments to project scope regarding potential risks and change management.
• I maintained all Project Management Work Breakdown Structures that monitored time table, cash flow and project scope.
• I coordinated all projects related to system changes for inactive card files, billing, settlement, surcharging, overdraft protection, fraud, compromised cards database, name changes of financial institutions and bank acquisitions.
• My responsibilities also included analyzing the productivity & profitability of Blue Chip financial institutions; and forecasting profit margins for all projects.

Confidential, Wilmington, DE

Financial Manager

Responsibilities:

• I managed the bankruptcy account with an annual portfolio of $13-billion. Developed and maintained corporate relations with banks, lenders & investors through promotional tactics. Analyzed chargeback issues from MasterCard & VISA; and assigned appropriate MasterCard and VISA codes to chargebacks.
• My position also dealt with sales and service goals by maximizing sales referrals, overseeing daily operations and ensuring the delivery of excellent client services.
• I had to identify overall business targets to achieve corporate goals & objectives.
• Developed and executed action plans to improve operational controls.
• Customer Advocacy: monitoring operational controls, adhering to corporate & regulatory procedures to ensure the safety and security of banks and consumer assets.

Confidential, Wilmington, DE

Settlement Manager

Responsibilities:

• Responsible for all electronic transfers, wired large sums of money into various corporate accounts.
• Managed mutual funds, settlement accounts and Chapter 11 accounts; maintained reconcile redemption accounts, purchase accounts and revenue growth accounts.
• Verified all vendor invoices and resolved billing discrepancies.
• Created a strong sales procedure, maintained excel spreadsheet and score-cards.
• Coached junior employees how to effectively identify referral opportunities and perform sales/referral activities.
• Resolved escalated client complaints promptly. Investigate losses among branch staff and provided professional development counseling to Confidential staff members.

Confidential, New York, NY

Personnel Manager

Responsibilities:

• Managed monthly business strategies and revised Citizen/Soldier policy for reservist called to active duty for the mayor’s office at City Hall.
• Recruited mid-level candidates for city positions; maintained HR budget modification reports for salaried personnel.
• Drafted job descriptions and new job classifications for new pay rates; prepared management surveys and annual budgetary control reports for 217 city agencies.
• I also administered performance appraisal evaluations.
• I maintained the database for all new hires and demographics for City Hall; maintained records on employees’ insurance coverage & pension plans, promotions, personnel transfer, performance reviews and terminations.
• Compensation/Benefits Administration: administered all benefit plans including enrollment, recordkeeping and resolving employees’ benefit issues.
• I administered COBRA and FMLA information and conducted benefit meetings for all New York City Agencies. And I handled payroll issues and processing.

Confidential, Washington, DC

Corporate Recruitment Manager

Responsibilities:

• Organized and coordinated all career job fairs.
• Created recruitment ads, interviewed management candidates, completed reference background checks on all candidates, facilitate face-to-face training & development sessions on critical leadership traits.
• I identified strengths and gaps in the hotel industry. Managed 12 corporate Human Resources Departments and was responsible for their strategic planning.
• Prepared job descriptions, performed benefits orientation for new employees, managed the credit union department, profit sharing, 401(k) plan and handled payroll for 2,400 employees.
• Planned and conducted new employee orientation.
• Ensured all new hire documents were completed and filed properly with the benefits department.
• Prepared employee separation notices and related documentation and conducted exit interviews to determine the reasons behind the separations.
• I was a corporate representative at unemployment and workers compensation hearings.
• I advised employees on career development and training.
• I improved upon my professional development by attending Human Resources seminars and reading professional publications to sharpen my leadership skills.

Confidential, Willow Grove, PA

Public Affairs Manager

Responsibilities:

• I served as the media liaison officer between television networks and military units.
• Arranged press conferences, photo shoots and disseminated press release packages to the media.
• Work directly with the executive office and the compliance team to resolve any compliance related issues.
• Develop and measure on operational quality metrics to drive rigor and accountability within the operations.
• Be available and on call on 24/7 basis to receive escalation and trouble shoot issues.
• Willing to stay late and work extra hours for launches and special events.

Confidential, Wilmington, DE

Public Affairs Office Supervisor

Responsibilities:

• Supervised 8 writers and 4 broadcast journalists; created, developed and produced a monthly video segment for WDIX Channel 2 cable station; Technical experience with Final Cut Pro, AVID non-linear studio equipment and Confidential digital camera.
• Wrote, edited and prepared scripts for voice-overs.
• As a journalist I wrote feature articles covering the War on Terrorism for the Fort Dix Post a weekly newspaper a division of the New Jersey Burlington Times .
• I was the subject matter expert (SME) for all Post Production services, processes, and technology, Recruit, coach, mentor, lead, train, and manage a team of editors for overall organizational success.
• Gather and provide workflow & system requirements for Post Production functions to the technology and engineering teams.
• Ownership of all Post Production services for all WDIX channels located at Ft. Dix. Define, document, and maintain operational processes and workflows.
• Develop and maintain Operator SOP's, Training Matrices, and Training Documents.
• Successfully onboard and train new Post Production staff members.
• Work closely with Program Managers to resolve any content related issues and ensure material is edited in a timely manner.
• Consistently assess Post Production processes and technology to help develop improvements that will enable continued growth and productivity.

Confidential, Willow Grove, PA

Flight Operations Supervisor

Responsibilities:

• Supervised 24 Marines & coordinated all flight operations in the Northeast Corridor of the United States.
• As a jet engine mechanic and flightline supervisor, I performed the following duties: Performed scheduled and unscheduled aircraft maintenance on engines, hydraulics, pneumatics, fuel systems, mechanical component, airframe and powerplant system inspections.
• I was very knowledgeable in solving moderate to complex problems by interpreting technical documentation such as blue prints and manufactures manuals.
• I had the ability to troubleshooting, repair and replace aircraft components.
• I had a thorough knowledge of aircraft sheet metal/structural components.
• My aircraft inspections also included preflight, thru-flight and post-flight inspections.
• I assists aircrew in preparation for flight. I conducted launches and recovers of aircrafts.
• Performed operational checks of al aircraft systems and maintains aircraft appearance and cleanliness.
• Operated all ground support equipment and hand tools.
• I performed and coordinated all aircraft towing.
• Practice and supervised Foreign Object Damage (FOD) awareness and prevention training programs.
• And was the supervisor for the flightline day, swing and night shifts; and weekend shift as required.