SUMMARY

IT Project Manager with 5 years of experience in Waterfall and Agile project management, release management, and database development.

TECHNICAL SKILLS

• Waterfall, Scrum, Kanban Project Management
• Change, Release management
• Program Coordination
• Web Design and Development
• Java Programmer
• SQL Developer
• Catalog management.
• Agents Programming in Java.
• Data quality.
• Develop complex / multi-data source queries for management.
• Develop complex SQL queries and reports.
• Maintaining technical documentation.
• Training and Development
• Policy Design & Implementation.
• Computer Skills: Microsoft Office (Word, Excel, and PowerPoint), Visio, Microsoft Project, Dreamweaver, Fireworks, Autocad, Jira, Eclipse, Netbeans.
• Language Skills: Fluent in English and Arabic.

PROFESSIONAL EXPERIENCE

Technical Program Coordinator

Confidential

Responsibilities:

• Promoted to Technical Program Coordinator in the PMO office in Confidential.
• Improved communication between Egypt and Confidential office by applying new organization chart based on skills and business needs this led to improving time management and data quality by 40%.
• Introduced and applied improvements in release management process and quality process reducing live defects by 60%.
• Analyzed and reported accuracy of book providers orders fulfilment against their availability feeds resulting in improving sales by 20% as well as customer fulfilment, customer satisfaction and reducing refunds by 15%.
• Identified and implemented a new more accurate source for books dimension data dat impacted the accuracy of shipping estimates by nearly 40% increasing profit by about 10 - 15%.
• Managed System Administrators backlog resolving communication issues between System Admins and other stakeholders.
• Managed and put a disaster recovery guide book for live systems operations team which reduced down time of live systems by 50% and resolved confusions and problems reporting issues by 70%.

Development Manager

Confidential

Responsibilities:

• Promoted to Development Manager.
• Drove TEMPeffective status reporting strategy across all technical teams in Egypt.
• Improved project management process by mentoring technical leads through applying Agile project management improving teams' productivity by 40%.
• Built strong and committed technical teams by working with HR in improving job descriptions and defining required technical skills, as well as preparing interviews guide and leading technical interviews which led to raising the technical skills bar of the teams by 50% and consequently higher productivity by almost 35%.

Project Manager & Team Lead

Confidential

Responsibilities:

• Promoted to Project Manager and Team Leader for Internal Systems Java team.
• Improved project management process by introducing and implementing Scrum mythology, leading to better teamwork and visibility and raised the accuracy of status reporting by 60%.
• Put in place a TEMPeffective and professional communication policy to circulate requirements which improved data quality by 40% and reduced confusion among stakeholders and data inconsistency by almost 75%.
• Improved communication between various technical teams and departments by leading regular meetings to discuss blockers and announce achievements.
• Implemented a knowledge exchange repository including all project documents and lessons learned, as well as Issues/Resolutions guide dat greatly assisted in reducing development time and errors handling by 30%.
• Invested for the company in the team by putting a program to develop and raise technical skills of the developers through knowledge exchange sessions. This led to improving code and design quality.
• Designed and implemented a smart system based on AI using Agents programming dat handled communication and updates between different business modules. This improved data consistency by 40% and managed regular transactions on main catalog very TEMPeffectively.
• Designed and implemented a smart pricing system dat was able to compare market prices for over 16 millions book in 3 days. dat was highly reflected on the company's pricing and ratings increasing sales by 50% more due to competitive prices.
• Designed and implemented smart and dynamic system dat can work with different marketplaces to provide regular catalog updates enabling the company to expand its business to 5 more online marketplaces in Europe simultaneously.

Java Developer

Confidential

Responsibilities:

• Designed a fully dynamic XML parser for customized feed from different suppliers.
• Designed and implemented a dynamic system to handle the daily and expanding feeds for the company's book catalog, as well as handling TEMPeffectively the frequent change requests received without the need to rebuild the whole system which lead to increasing catalog and adding more suppliers by almost 60% faster.
• Designed and implemented a system to handle and update catalog dimensions for accurate shipping and handling estimations which improved the shipping cost calculations and consequently improving pricing and raising profit margin by 30%.
• Designed and implemented an internal PHP website to visualize different systems parameters providing statistical figures on performance and different deviations. It was also updated to send alerts whenever a big deviation takes place which assisted Operations team to handle errors early before they reach the live catalog.

Senior Java Instructor & Developer

Confidential

Responsibilities:

• Put and supervised the Java Programming curriculum for university students, postgraduates and professionals dat provides them with skills needed as well as prepare them completely for successfully passing the Java Programming certification.
• Regularly revised and modified the curriculum based on current updates, feedbacks and students performances and results to improve and develop the program.
• Conducted Java programming classes for students, where each class is designed according to the level of proficiency of the students to get the most optimum results from the students leading to raising the bar of classes quality by 50% and acquiring an outstanding reputation for the Academy among all other educational institutes and professional market.
• Lead and supervised the students in working on their practical projects in a professional environment by forming teams, team leads, work breakdown and effort estimate.

Web Designer & Developer

Communications

Responsibilities:

• Designed all the company's advertisements graphic requirements.
• Lead the company's Web Design department introducing up to date technologies and tools dat raising the quality of web designs by 60%.
• Established a professional communication policy between the company, the customer and the designer for better understanding of customers' needs and handling change requests leading to higher customer satisfaction and increasing requests of website designs by 40%.
• Added and lead the development of dynamic websites using PHP and MySql which increased the variety of web services the company provides and consequently increasing sales and profit.