SUMMARY:

• Versatile professional with 20 +years of experience in Technology and Financial Services.
• Executed all aspects of project management including planning, stakeholder, change, and communication management.
• Effectively drives the adoption of Scrum rules, removing impediments and fostering self - management.
• Capable of keeping teams focused and delivering success in rapidly evolving and dynamic environments .
• Agile Principles Scrum/Kanban Servant Leadership
• Continuous Improvement Waterfall/SDLC Project/Program Management
• Change Management Leadership Development Team Building

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

• Partnered with Feature and Kanban teams
• Established and facilitated agile ceremonies (stand-up, sprint planning, retrospectives)
• Created a safe environment within bi-weekly retrospectives that enabled team voice concerns and determine corrective action
• Reported out in daily Scrum of Scrum (S2) and highlighting team s and quickly resolving impediments
• Protected team from distractions and impediments allowing team to focus on the work at hand
• Coached team in how to manage epics and stories in Agile reporting tool that resulted in consistent metrics reporting
• Deployed leadership development program to 500+ employees by providing development resources via an internal website
• Solicited business requirements from customer and stakeholders
• Utilized Design thinking and conducted empathy interviews capturing user needs
• Transitioned team from Waterfall and successfully integrated Agile principles into team practices that resulted in the team creating a workable prototype after each sprint
• Facilitated weekly sprint planning/grooming sessions that crystallized user stories and prioritized backlog
• Conducted product demos with customer and stakeholders that showcased product features and highlighted team’s success
• Utilized Agile and Design Thinking methodology which continuously improved leadership program prior to release and post launch

Project Manager

Confidential

Responsibilities:

• Led Branch Image Capture analysis projects that determined paper virtualization solutions for non-branches and check retention processes for Retail Branches
• Led analyst team in gathering d Confidential from front-line and back office SMEs, effectively analyzing the end to end check processing
• Conducted analysis utilizing d Confidential from 3 rd party vendors and internal resources and build out recommendation matrix
• Presented recommendations to senior management and obtained directional feedback spear-heading delivery phase projects
• Command Center Incident Manager. Facilitated issue resolutions for post deployment incidents after image ATM conversion
• Collaborated with ATM Program Command Center team, 3rd party vendors and SMEs and tracked and resolved post deployment issues
• Provided timely status updates to Command Center and business stakeholders
• Managed and coached newly hired resources who joined the post deployment team
• Established Program Infrastructure and managed multiple projects within the program
• Partnered with PMs within the program completing all deliverables identified in the Audit response

Program Manager

Confidential

Responsibilities:

• Led effort and deployed a Bank-wide new hire orientation program
• Created and implemented Program work-plan for building, designing, piloting and launching new program
• Conducted empathy interviews during pilot phase to continuously improve new hire experience and the overall program prior to full deployment
• Collaborated with multiple upstream/downstream partners and defined processes/procedures integrating the new program within the existing new hire orientation process
• Led effort and deployed Tactical Action Planning (TAPs) management practice to 2000+ employees to continuously improve business processes and deliver well-managed results to the customer
• Launched TAPs internal website that included information and resources which educated, engaged and excited employees on the new TAPs management practice
• Coached People Managers to effectively utilize TAPs with process teams

Confidential

Project Manager

Responsibilities:

• Successfully deployed Access Plus software upgrade to Bank South Region used by 700+ Commercial clients. Implemented the new Lockbox platform at Confidential and migrated 127 Commercial clients to the new platform.
• Fast tracked the project schedule deliverables to support an accelerated Go-Live Date
• Executed concise roll-out plan and communication strategy used during Go-Live weekend that enabled a successful roll-out with no impacts to external Commercial clients
• Led Anti-Money Laundering Projects. Procured AML Vendor and implemented new Anti-Money Laundering System for Confidential
• Led effort gathering AML Surveillance System requirements and built RFP and Vendor Score-card. Coordinated the ‘short-list’ vendor demonstrations meetings
• Led completion of key project deliverables: Configuration Management Planning, Disaster Recovery Testing, Source System D Confidential Exact Development, ETL Design and Unit Testing

Confidential

Program Administrator

Responsibilities:

• Executed administrative program activities supporting the deployment of the new Mortgage Transformation system and processes
• Managed weekly Master Program Level Project Schedule linking to individual Project schedules; created Project Templates that Project Managers utilized in managing projects
• Facilitated Lessons Learned sessions and applied to the next phase of the Program