SUMMARY:

• Agile Waterfall Jira Microsoft Project Release Management Requirement Gathering Vendor Management Jenkins SVN GIT SDLC F5 IIS VMware CMS Excel Outlook PowerPoint Word Adobe Acrobat HTML JavaScript XML
• Experienced Project Manager managing global content, design, web development, QA, and legal resources for a variety of internet based projects that include Ad Sales, Marketing, Site Maintenance and Innovations also in managing the creation and delivery of electronic media campaigns targeted at the retention and acquisition of new customers through newsletter, promotional and win back materials.
• Additional background as an Interactive Release Engineer with experience in code deployments and verification for a variety of internet based projects.
• These include front end web server code and oracle back end deployments.
• Using SVN source control, Jenkins based in house deployment tools with manipulation of F5 Big IP devices and IIS configurations.
• Also responsible for all Mobile device deployments using iTunes Connect and Google Play.
• Direct and oversee multiple resources on complex projects.
• Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
• Assess project issues, identify solutions to meet productivity, quality and goals.
• Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.
• Guarantee the attainment of key milestones by proactively tracking metrics and project outputs.
• Apply effective project management methodologies and control techniques.
• Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects.
• Conduct planning and operational readiness assessments to provide an effective transition into production.
• Maximize productivity by setting clear expectations, proactively communicating project status, issues, risks to
• Internal stakeholders and management team.
• Work with project team, key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.
• Synchronize the efforts of major initiatives involving multiple groups and departments.
• Coach, mentor and motivate new project coordinators and leads.
• Escalate issues and concerns appropriately.
• Offer input, feedback on growth and development opportunities for project coordinators.
• Consider, prioritize and balance the competing needs of diverse stakeholders and ongoing projects.
• Manage matrixed resources and related relationships within each functional area.

PROFESSIONAL EXPERIENCE:

Confidential

Delivery Performance Project Manager / Program & Project Management Senior Analyst

Responsibilities:

• Responsible for large projects or significant segments of large complex projects.
• Demonstrates leadership qualities, customer interface/relationship skills, and performs well in a leadership role with teams.
• Provides direction to other resources, estimates work effort accurately, assesses the impact of issues on cost and schedule.
• Responsible for performance, cost, scope, schedule, quality, and appropriate business measurements for the project.
• Recognized for business acumen by the customer set supported and responsible for recommending insightful and innovative solutions to the client.
• Works with client to identify business requirements and subsequently leads a team in the initiating, planning, controlling, executing, and closing tasks of a project to produce the solution deliverable.
• Executes a wide range of process activities beginning with the request for proposal through development, test and final delivery.
• Responsible for organizing and leading a cross functional team in developing and implementing project deliverables, with an emphasis on quality, productivity, and consistency.

Confidential

Jr Project Manager / Operations Engineer

Responsibilities:

• Managed releases to 20 websites both external and internal. Scheduled monthly releases to ensure resources were available and “back out plans” in place.
• Ensured deliverables were in place and release met “sign off” criteria.
• Liaison between all IT and PM teams when issues arose to root cause and determine next course of action.
• Used Agile project management skills to conduct daily stand ups for team needs.
• Worked with Dev Ops team and created templates used for opening up user stories in Jira; with all of the needed information so that they could process tickets in a timely fashion with little issues.
• Managed ticket backlog, ensured they were assigned and completed in upcoming sprints.

Confidential

Project Coordinator - Tech Lead

Responsibilities:

• Coordinated operational queues affecting 27 websites for the entire Content Operations Team and conducted individual status meetings with Project Coordinators.
• Work with internal and external parties to organize the various components needed to initiate, run and deliver electronic media campaigns.
• Manage the creation and delivery of Electronic Customer Relations Media (eCRM) for thirteen countries including the United States targeted at the retention and acquisition of new customers through weekly, bi-weekly and Monthly eCRM campaigns.
• Work with internal Creative Teams, Off-shore Web Developers, Quality Assurance, and Third Party Vendors to ensure on time delivery of weekly, bi-weekly and Monthly eCRM campaigns.
• Created and maintain project plans using Microsoft Project.
• Conducted brainstorm meetings for upcoming campaigns with the entire project team.
• Gathered and developed business requirements for all campaigns.

Confidential

Project Coordinator

Responsibilities:

• Oversee queue task completion and quality while distributing workload across allocated resources.
• Forecast upcoming workloads by looking at past months/years activities.
• Created weekly status reports that were used for team
• Executive reports sent to VP level management for team overview.
• Conducted weekly meeting with offshore resources to discuss status and issues and go over performance and quality.
• Provide mentoring and subject matter expertise for new and current team members.