OS APPLICATIONS NETWORK HARDWARE:

• MS Windows 2000/XP MS Office Suite2000/XP TCP/IP Memory
• MS Windows 98/NT MS Novell GroupWise Wireless Dell PC’s / Latitudes Symantec Antivirus Novell Netware HP/Compaq Desktops
• Symantec Ghost Nortel IBM PC’s / ThinkPad’s Norton Ghost Cisco Hard Drives MS Terminal Server Overture DVD/CD Drives Citrix Metaframe Siecor Fusion Splicer HP Laser/DeskJet Printers MS Outlook Anritsu Fusion Splicer Lexmark LaserJet Printer MS Visio Fluke DSP 2000 Tester HP Scanners Active Directory Expo OTDR Motherboards
• VoIP / IP Telephony

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

Project Lead Tech

Responsibilities:

• Lead tech with Confidential, On the Bridgestone/Firestone network upgrade project.
• Installed Adtran; Juniper backup router, D - Link switch and Cisco 802.11 wireless access points.
• Installed Motorola wireless access points for Conway Trucking with 802.11ac specifications.
• Project Lead tech with Cisco System s for The Home Depot Strive Project.
• Installed Cisco routers and Install Cisco VoIP phones, configured and tested.
• Troubleshoot and repair any voice or data issues while on site.
• Terminate and dressed Cat6 cable Confidential the patch panel.
• Terminate Fiber Optics using corning uni-cam sc/st termination kit.
• Installed indoor and outdoor menu monitors for fast food chain.
• Fiber Optic runs for the outdoor monitors and Cat 6 runs for the indoor monitors.
• Install and terminated all fiber optic and cat6 cable runs to the monitors.
• Install video surveillance cameras and control access card reader systems.
• Tested Cat5e/Cat6 Cables and validated testing using a flute cable tester.
• Installed and configured 802.11n Cisco wireless access points

Confidential, Cincinnati, OH

Network Technical Analyst

Responsibilities:

• Network troubleshooting and resolution Confidential the layer 1,2 and 3 levels.
• Configure Cisco Routers and Switches.
• Vlan and Port configurations.
• Active Directory administration to manage users accounts.
• Data closet clean up, running Cat6 cable.
• Installing and terminating OSP Fiber Optics using fan - out kits.
• Server reboots and Blade Server administration using VMWare.
• Communicate with upper management and line of business on the status of high impact incidents.
• Communicate troubleshooting results and participate in process improvement of incident experienced.
• Maintain current configuration, support documentation and best practices for field service technicians.
• Coordinate and facilitate the activities of field service technicians on branch incidents.
• Facilitate conference calls and site meetings for circuit upgrades and circuit cutovers
• Facilitate conference calls for redundancy/ fail over testing
• Perform high level analysis and reporting on incident records.
• Encouraged and expected to present innovations to improve processes/quality and reduce costs.
• Interface with Telco vendors including Confidential & Confidential and Confidential regarding circuit issues.

Confidential, Los Angeles, CA

Project Lead Technician

Responsibilities:

• Project coordinator for the Telecom upgrade projects for the Gap and Old Navy stores in Los Angeles.
• Project coordinator for Kroger stores in OH, KY and IN on Telecommunications upgrade projects.
• Recruiting and hiring contractors for project work.
• Manage contractors, labor hours, budget and equipment on site.
• Work closely with vendors and general contractors dealing with site issues.
• Installation of all forms of cabling (CAT5, CAT5E, CAT6, TP, Coax and Fiber Optics).
• Patch panel, 66 block and 110 block terminations.
• Terminate Fiber Optics using fan out kits and SC/ST connectors.
• Test and Validate all cable runs with Flute DSP 2000 cable tester.
• Install ADSL/Cable modems; routers; access control and CCTV.
• Setup IBM/DELL point of sale terminals and pc’s for managers back office workstations.
• TCP/IP networking: Cisco/Nortel router configurations and switch setups.
• Cisco 1900 wireless router and access point installation
• Perform Quality Assurance audits.
• Perform site surveys and management walkthroughs.
• Responsible for completing projects on time and working to exceed customer expectations.
• Strong customer service and customer satisfaction skills.
• Experienced a low turnover rate because I’m a team player and I lead by example.

Confidential, Los Angeles, CA

Account Manager

Responsibilities:

• Provided business to business telecommunications solutions Confidential an affordable cost.
• Manage and maintain existing service contracts with customers in my territory.
• New client prospecting, from cold calling to visiting new business.
• Services offered: Bundled voice and data Confidential -1 lines.
• Managed account executives and provided road maps for career development.
• Work closely with account executives using the most effective closing techniques.
• Used a metrics driven approach to heighten productivity.
• Roll play with account executives to strengthen sales integrity.
• Work closely with account executives with monthly, quarterly and yearly goal expectations

Confidential, Cincinnati, OH

Network Technician

Responsibilities:

• Provide 2nd level technical support for approximately 370 end users in a corporate environment.
• Installed and terminated Cat5, Cat6 and Fiber Optic cabling.
• Installed and Serviced wireless network workstations on river tow boats.
• TCP/IP networking: installing, configuration and updating Cisco 3500/3600 switches, routers and adtran CSU/DSU’s on a frame relay network.
• Troubleshoot and resolve software issues with MS Office Suite 97/2000/XP,MS Windows 95/98/NT/2000, XP operating system and MS Outlook.
• Troubleshoot and resolve network issues including LAN and wireless connectivity, server upgrades, switch upgrades and back up maintenance.
• Configuration and updating of wireless access point and devices.
• Determine need and purchase appropriate computer hardware, software and peripherals for corporate.
• Work closely with vendor on vendor’s equipment, maintenance and upgrades.

Confidential, Cincinnati, OH

Network Analyst

Responsibilities:

• Install and configure Bay/Nortel Switches and Routers on a LAN.
• Install and terminated Coax and Cat5 cabling.
• Manage new cabling and wiring closet projects.
• Cross connect, patch and activate network drops.
• Monitor activity across the network.
• Install Fiber Optic terminating with fan out kits and st/sc connetors.