SUMMARY:

Certified Project Manager with a superior track record of managing complex IT projects and exceeding expectations. Practiced in clarifying all business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs.

TECHNICAL EXPERIENCE:

Hardware: Compaq, Macintosh, Sun/SPARC, DEC Alpha, Dell, Hewlett Packard

Software: MS - DOS, Windows 2000, Windows NT, Windows Server, Windows XP, Active Directory, MAC/OS, Novell Netware UNIX/LINUX, SunOS, MS Exchange, MS Outlook, Office 2000/XP/2013, MS Word, MS Excel, MS Project, Visio, NIKU, Citrix Server, IOS, SMS 2.0, EDI, ArcServe, Seagate Backup Exec, Java Script, HTML, NetView; VMWare, RetailPro, RaiserS Edge, Sage 300 ERP, POS, Primavera-P6, SAP (HR, Financials, Asset Management), CRM

Protocols: TCP/IP, DNS, FTP, IIS, Active Directory

Data and Telecommunications: Shiva VPN, Lucent Technologies, PBX, Bay Networks, Cisco Systems, Nortel Networks, AT&T

Database: Oracle, SQL Server

Intrusion Detection & Data Security: Watchguard, CheckPoint Firewall-1, Cisco Firewall, Juniper

PM Methodologies: Project Management Body of Knowledge (PMBOK), Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM), Systems Development Life Cycle (SDLC), Agile, Scrum Master.

Documentation Compliance: Sarbanes-Oxley (SOX) Act, Health Insurance Portability and Accountability (HIPAA)

PROFESSIONAL EXPERIENCE:

Confidential, Daytona Beach, FL

Lead IT Project Manager

Responsibilities:

• Apply business knowledge to develop and manage business requirements
• Provide communications support for Honda Third Party Lead (TPL) program, Certified Lead Management Providers as well as other initiatives as requested
• Coordinate and facilitate Business Operational Reviews for lead management
• Manage change control by gathering business requirements and implanting changes, working with Hendrick internal and external stakeholders
• Ensure client engagements are delivered in a manner to exceed expectations
• Reviews key project deliverables and participates in key project milestone meetings
• Meet with stakeholders to deliver subject matter expertise and consultation
• Work with systems analyst to translate business requirements into technical specifications
• Developing the Project Management Office (PMO), project policies and procedures
• Manage the upgrading and implementation of all dealership infrastructure, including desktops and
• Manage the implementation and integration of a Cloud and Sharepoint projects.
• Manage the implementation of Cisco switches and hubs, and Voice over IP (VoIP)
• Manage the migration from Checkpoint Firewall, to Cisco ASA Firewalls (5500 series)

Confidential, Phoenix, AZ/Chicago, IL

Senior Project Manager

Responsibilities:

• Developed the Project Management Office (PMO), project policies and procedures
• Worked with all functional managers across the organization to assure complete and appropriate resourcing of Web Service Oriented Application (SOA) and Design
• Partnered with organization to optimize server provisioning, as well as Datacenter, Network Security integration and migration projects
• Managed and documented all security projects: using Juniper and Checkpoint Firewall - 1 OS configurations
• Improving network productivity by highlighting deficiencies and/or redundancies, and recommends changes in tools, training, processes, reporting, and employee engagement
• Policy management, coordinating with stakeholders to implement B2B VPN connectivity solutions
• Assign and monitor the work of project team members, providing support and direction as needed
• Manage and control project scope and acquire the necessary approval for changes
• Participated in and coordinated issue identification and resolution, as well as risk identification and mitigation
• Act as liaison with all business units and subject matter experts to maintain strategic link to business needs
• Participated in the establishment, organization, and implementation of all goals, objectives, policies, and operating procedures
• Responsible for hiring and Mentoring of less experienced Project Managers on project management standards, frameworks, methodologies and life cycle

Confidential, Richfield, MN & Phoenix, AZ

Project/Program Manager

Responsibilities:

• Supervised a team of 50 including: Business Analysts, Network Engineers data center and desktop support departments
• Managed and documented all security projects: using Juniper and Checkpoint Firewall-1 OS configurations
• Participated in and coordinated issue identification and resolution, as well as risk identification and mitigation
• Investigated and learn business issues and data challenges, and the end-to-end and SOA process area in specific
• Ensure solutions track to Annualized Direct Business Benefit and Tier-1/Tier-2 savings projections/estimates
• Managed multiple data center and Security migrations, and integrations
• Responsible for driving the successful delivery of technology solutions
• Participated in and coordinated issue identification and resolution, as well as risk identification and mitigation
• Prepared and maintained proposals, requirements documentation (Scope, Risk Assessments, Budget, etc.)
• Developed and managed project budgets, tradeoffs between scope, timelines, cost and risk
• Applied standard PMI and other Project Management methodologies such as ITIL, SDLC, PMBOK and Agile
• Developed infrastructure deployment and migration plans including input and output interface feeds, data migration, mapping and conversions
• Developed business rule migration, data privacy and legal compliance with HIPAA and the Sarbanes-Oxley (SOX) Act
• Managed RFI, RFP contract development, review processes and utilize appropriate support tools to enhance sustainable results
• Managed and tracked all Level Of Effort (LOE) progress reports in IMPACT, and Rational Portfolio Manager (RPM), as well as using Clarity and MS Project for the Project Management Office (PMO)

Confidential, Stillwater, MN

Project Manager

Responsibilities:

• Managed all Network Infrastructure support projects for Cub Food Store openings, closings, and remodels
• Lead staff to manage data modeling for enterprise store networking infrastructure projects
• Managed testing and integration of Point of Sale (POS) and Service Oriented Application (SOA) compatibility with Windows Server 2003, Active Directory, and Cisco networks
• Implemented, configured and maintained Cisco Routers and hubs, and Checkpoint Firewall-1 servers.
• Worked with POS development teams to integrate the application for the project’s completion
• Provided technical direction on projects to department or project participant
• Ensure delivery of key projects and support business needs through the system development life cycle
• Support the business owner during the project life cycle to ensure solution supports required processes and creates the anticipated value while managing the business expectations of IT delivery
• Managed vendors, as applicable; to ensure the quality and timely processing of vendor assigned deliverables
• Used SharePoint to track project plans and reports and share with the PMO and stakeholders
• Managed and monitored network Security projects through full project lifecycle
• Conducted reviews with staff with a view to optimizing their physical infrastructure environment

Confidential

Senior Automation Analyst

Responsibilities:

• Managed all soldiers and civilian contractors, who maintained and administered Enterprise level Windows server 2003 and Active Directory network infrastructure
• Ensure solutions track to Annualized Direct Business Benefit and Tier-1/Tier-2 savings projections/estimates
• Developed and implemented plans to provide chain of command with planning documents, benchmark studies, financial analyses, data collection and analysts, using SDLC methodology
• Developed contextual and conceptual security architecture deliverables at a domain or enterprise level - not just technical solution architecture deliverables.
• Support specific Army objectives through innovative technology offerings
• Solve complex technical IT security problems through appropriate and cost effective application of current technological components.
• Managed project budget(s) to include forecasting, accruals, and variance explanations showing appropriate follow-up, research and due diligence in accordance with planned financial due dates and schedules
• Developed a change management process that defined when changes will be introduced including a clear communication plan for such changes
• Brought all relevant IT assets and resources to bear to address the end-to-end process need

Confidential, Eagan, MN

Desktop Support Supervisor/Jr. Project Manager

Responsibilities:

• Lead initiatives of team of 10 desktop support staff in maintaining all client desktops, laptops and workstations
• Assist business with Problem and Incident Management
• Supported I.T. Leadership Team in the procurement and provisioning of software, hardware and related services
• Provided escalation point for key issues and recognize and drive for resolution of common issues
• Conducted reviews with department heads with a view to optimizing their physical network and desktop environment.
• Managed the support of Lockheed-Martins SAP, and phone system in at the Eagan Corporate office
• Managed software and operating system updates through SMS
• Managed vendors, as applicable; to ensure the quality and timely processing of vendor assigned deliverables
• Utilized tools such as Clarity to effect business change; business systems analysis experience
• Managed all Cisco switches, hubs and all Checkpoint Firewall-1 servers