TECHNICAL SKILLS

Operating Systems: Solaris, Sybase, Red Hat Linux, Windows 2013, Active Directory, VMWare, AS400

Database: Oracle, SQL, MySQL, Sybase

Network: TCP/IP, Cisco, Juniper, Foundry, Akamai Load Balancing and Distribution, Active Directory, Hatteras, Anda

Monitoring & Ticketing: Openview, Wat’s Up Gold, Watchdog, Big Brother, Tivoli, Genios, Edge, App Dynamics, Clarity, Confluence, SharePoint, Alacrity, Peregrine, HP Service Center Manager, HP Application Life Cycle Management, Service Now, Beeline, Netcool

ITIL: Agile, Problem Management Professional, SDLC, Incident Management, Problem Management, Change Management, ITSM, HP Application Life Cycle Management

Microsoft Office: Word 2010, 2013, Excel 2010, 2013, PowerPoint 2013, Project 2013, SharePoint 2013

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio

Application Support Lead / Project Manager

Responsibilities:

• Managed team of 5 Domestic and 4 international resources supporting 75 Red Hat Linux servers
• Provided admin support of 75 Red Hat Linux servers for quarterly code releases
• Managed teh workload ensuring daily processes generating Federal Reserve reporting
• Managed budgets up - to $1m dollars across operations to ensure costs were contained
• Managed teh strategic alignment and success of small to large sized IT initiatives and projects spanning across multiple business units
• Managed SHA2 Certificate upgrade project
• Managed migration of 100 virtual database servers
• Coordinate processing of teh quarterly patching and rebooting of teh Red Hat Linux server environments ensuring corporate compliance wif security regulations
• Created quarterly patching schedules for Dev., Test and Production Red Hat Linux server environments
• Created and executed disaster recovery exercise bi-annually while working wif multiple lines of business to ensure teh integrity of teh exercise was completed wif 100% accuracy
• Created comprehensive validation, troubleshooting and escalation documentation utilized by multiple Lines of Business
• Performed documentation compliancy audit standard review and updates
• Achieved 10% cost reduction through decommissioning of legacy applications
• Sharepoint Owner for Corporate Information Interchange System Line of Business
• Built SharePoint site for ancillary processes and procedures for Corporate Information Interchange System / Finance Operations

Confidential, Columbus, Ohio

Operations Support Center Supervisor

Responsibilities:

• Coached, lead and managed team across 6 data centers providing support for multiple technology appliances utilized by businesses across teh world
• Accountable for Change, Incident and Problem Management of scheduled and unscheduled events identifying areas of improvement while maintaining a 99.9% up-time
• Provided in depth training for analysts supporting teh appliances provided to customers

Confidential, Columbus, Ohio

Business Class Tier 3 Supervisor

Responsibilities:

• Increased Staff by 35 Employees through screening and interview processes
• Increased Service Level from 18 to 93.5 percent
• Developed Sonic Wall install process for Mid-West region
• Managed strategic firewall project to create greater efficiencies
• Measured analyst KPI metrics and coached/developed areas of needed growth and improvement

Confidential, Dublin, OH

IT Operations Supervisor

Responsibilities:

• Utilized ITIL skills through change, incident and problem management capitalizing on successes and process improvement
• Managed Staff of 3 Operations Support Technicians monitoring successful transmission of teh monetary equivalent of 45% of teh nation’s Gross Domestic Product
• Incorporated infrastructure diagrams into Baseline System Integration project
• Created and automated MTTR process providing metrics measuring end-to-end incident management

Confidential, Upper Arlington, OH

Tech Manager

Responsibilities:

• Provided tier 1, 2 and 3 technical support responsible for hundreds of Web and database servers and applications dat were mission critical to teh Confidential service
• Managed Network Operation Center staff of 5 system administrators
• Enhanced Network Operation Center efficiency and TEMPeffectiveness by training New Hires to identify, troubleshoot and resolve issues affecting Confidential service quality
• Cross functional wif lines of business outside teh Network Operations Center in order to provide logistics in translating teh business needs into standard operating procedures
• Created build/rebuild verification procedures and content checks to ensure teh accuracy of teh servers and integrity of teh content
• Reduced labor hours by 20% through automation of legacy processes
• Increased revenues by initiating and running member-impacting event conference calls
• Reduced Customers impacting events by 25% by developing escalation procedure for outage incidents

Senior System Administrator

Responsibilities:

• Identified, troubleshot and rectified issues affecting multiple products supported by teh Columbus NOC and Confidential Web Hosting teams
• Provided support for Apache, Java, IIS, Sybase, Oracle and SQL across multiple platforms
• Increased staff productivity by providing on-teh-job mentoring for incoming associates
• Provided level 2 and 3 support rectifying issues affecting teh service
• Received quarterly financial recognition for DSL support by provisioning accounts at high level

Confidential, Upper Arlington, OH

Data Center Supervisor

Responsibilities:

• Managed infrastructure of Windows and UNIX farms ensuring adequate capacity to maintain customer load
• Managed team of 10 computer operators providing system administration, monitoring support and call support
• Built, rebuilt and refreshed System/Customer data on proprietary software
• Increased server capacity by 35% through teh build out of both teh Window and UNIX farms
• Performed propagation of system software and system software requests