SUMMARY

• For teh previous seven years I worked as a Service Delivery Lead Analyst supporting a large Corporate Card, distributed portfolio for Confidential with a considerable focus on developing Production Assurance Standards and Change Management best practices in conjunction with various Service Operations and Development teams.
• I have 15+ years developing both distributed and mainframe systems for both large utilities as well as Confidential .

TECHNICAL SKILLS

• ServiceNow
• Clarity
• SDLC
• Sharepoint
• Infoman
• Changeman
• ITIL Certified
• DB2
• SQL
• AbInitio
• UNIX
• COBOL
• JCL
• Microsoft Word
• EXCEL
• Powerpoint

PROFESSIONAL EXPERIENCE

Confidential

Service Delivery Manager

Responsibilities:

• Administrator for GCP Release Calendar used to track all Corporate BSD projects under Brian Donovan. Assigns primary SDM contact for all new projects who will work with teh BSD Project Manager to review project requirements, design, testing, and rollout and ensure a smooth transition to SDM after teh warranty period.
• I accepted a leadership role to represent Brian Donovan’s SDM organization in teh development of Service Level Agreements (SLA) between various technology groups and business partners. Assumed role as a consultant to BSD and teh business to define required delivery timelines and system capabilities then put this information into a formal document.

Confidential

Service Delivery Lead Analyst

Responsibilities:

• Administrator for GCP Release Calendar used to track all Corporate BSD projects under Brian Donovan. Assigns primary SDM contact for all new projects who will work with teh BSD Project Manager to review project requirements, design, testing, and rollout and ensure a smooth transition to SDM after teh warranty period.
• I accepted a leadership role to represent Brian Donovan’s SDM organization in teh development of Service Level Agreements (SLA) between various technology groups and business partners. Assumed role as a consultant to BSD and teh business to define required delivery timelines and system capabilities then put this information into a formal document.
• After taking over responsibility for GCCP, organized and led weekly meetings to address 20+ outstanding issues with teh Corp Apply application which were lingering from teh CIA conversion last year. Business partners and clients were becoming increasing frustrated with progress. I brought in representatives from teh SQP team, GIS Operations in teh U.S. and Canada, and SDM groups in both GCCP and GNA to put together an action plan and ETA for each of teh issues. After approximately two months teh number of outstanding issues has been reduced to less than five and those are waiting for SQP funding.
• Collaborating directly with Enterprise Production Assurance Team members in Rick Reinig former organization to roll out Production Assurance across all SDM and associated SQP organizations. Managing teh effort to rollout a Production Assurance process for all Corporate Card products in Brian Donovan’s portfolio.
• Acting as a mentor to SDM Travel group and Triumph support group in their effort to rollout Production Assurance practices and procedures across Rick Farber’s and Ram Mishra’s portfolios.
• Developing and coordinating PAT presentations to Development team VPs, Directors and Project Managers.
• Managing effort to bring our third party vendor Syntel into teh Production Assurance process.

Confidential

Lead Programmer Analyst

Responsibilities:

• Lead Programmer Analyst on a multi - million dollar project to reengineer teh Customer Information System (CIS). At teh core of this effort is teh replacement of a VSAM file structure with a DB2 relational database coupled with teh installation of a Web front end to communicate with teh new database.
• Lead Programmer Analyst on Audit and Logging project which required evaluation and purchase of a third party DB2 Log Analysis tool. Teh tool is used as a first step to generate client reports documenting and archiving changes made to customer data. I participated in RFP process, functional design of teh new system, trial evaluations of three different products, and teh final selection process.
• Selected to design, code and test teh Cancel / Rebill process, one of teh most complex online applications in teh new system. This application uses a CICS Web screen which interfaces with mainframe application programs using CICS, SQL and COBOL 370. This application required constant interaction with clients, data analysts, subject matter experts, and other developers to deliver a quality product within teh prescribed timeframe.

Confidential

Lead Programmer Analyst

Responsibilities:

• As part of Corporate Services Technologies / Multinational, I was responsible for teh condition and load of detailed billing information into teh Enterprise Data Warehouse.
• Served as project lead, directing a team responsible for enhancing teh data quality control procedures being applied to worldwide transactions feeding teh local Data Mart.
• Modifications reduced teh number of Warehouse reloads from twelve to one per year, saving teh company in excess of $70,000 yearly.
• Directed a project team to define and implement balancing procedures to be used in conjunction with data conditioning and eventual loading to teh Data Warehouse.
• Established control points and balancing rules.
• I served as an interface between Application Development team and Financial Control group and participated in analysis, design, programming and testing using COBOL 370, Easytrieve, DB2/SQL and JCL.